- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
Sign In
Info&News
- 2021/05/06 09:00 The new FAQ has b...
Keyword Search
Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
How much is the Virtual Server fee (Trading Participation Fees,Trading system facility usage fees...
Please contact each Exchange for NSE, FSE, and SSE.TSE charges Trading system facility usage fees as one of the Trading Participation Fees based on the numbe... Show Details
- No：7511
- Updated Date：2019/10/07 09:00
-
We are thinking of migrating test Virtual Servers. If I delete the current VSs after building new...
In order to prevent double charge within the same month, you need to activate a new Virtual Server and delete an old Virtual Server.Test Environment Virtual ... Show Details
- No：5707
- Updated Date：2019/09/24 09:00
-
We would like to add arrowhead virtual server. After submitting an application, how long does it ...
It takes 11 business days at the earliest. Show Details
- No：5703
- Updated Date：2019/02/28 09:00
-
When installing 2 Co-Location Unicast lines, what kind of Redundant Composition is possible for s...
When installing Internal Connection, you can use lines as Fall Back Composition (BGP4) by installing two lines.Multiple composition which is consisted of two... Show Details
- No：5699
- Updated Date：2019/06/03 09:00
-
We would like to execute Ping to IP address for Simplified Reachability Test. Is available time o...
You can execute Ping to IP address for Simplified Reachability Test for 24 hours/365 days. For avoiding high-load, please take care not to send much data and... Show Details
- No：5691
- Updated Date：2019/02/28 09:00
-
Can we divide user LAN segment(/24)?
It depends on if it's multicast or unicast.For multicast, user LAN can be freely divided within /24. But for unicast, there are designated host addresses.For... Show Details
- No：5676
- Updated Date：2019/02/28 09:00
-
How can we check if Target ID has rights to access Target (JSCC site)?
When you login to Target site by ID which has group administrative rights, you can check all Target IDs (including Target ID which has no right) your company... Show Details
- No：5670
- Updated Date：2019/02/28 09:00
-
Will carrier tag VLAN to v2 connection?
VLAN should be tagged by users at router/L3 switch. VLAN is assigned by JPX. If your router/L3 switch is unusable to tag VLAN, please set it at L2 switch. Show Details
- No：5669
- Updated Date：2019/02/28 09:00
-
Do you have overseas APs of connection?
No, we don't have overseas APs. We only have APs in Japan.For more details, please refer to "arrownet v2 Guideline for NW Connection(Common)" 6. Access Point... Show Details
- No：5668
- Updated Date：2019/10/15 09:00
-
How can we confirm the streams(1 or 2) of arrownet line?
You can find it on "Router Configuration Sheet" page on arrowface. It is shown as "FLEX/ITCH Stream" in the list.For operation method of arrowface, please fi... Show Details
- No：5665
- Updated Date：2019/02/28 09:00