- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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When would the configuration data (setting information) become available after applying for Sub P...
In general, the configuration data for Sub Participant Code will be provided in 2-3 days after applying. Once the configuration data is ready, the notificati... Show Details
- No：7770
- Updated Date：2019/10/28 09:00
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When would the configuration data (setting information) become available after applying for Dedic...
In general, the configuration data for Dedicated TAP will be provided in 2-3 days after applying. Once the configuration data is ready, the notification will... Show Details
- No：7769
- Updated Date：2019/10/28 09:00
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We want to know Regular transactions in arrowhead.
Please refer to JPX website which shows Regular transactions in arrowhead.URL: https://www.jpx.co.jp/equities/trading/domestic/02.html*Japanese only Show Details
- No：7768
- Updated Date：2019/10/28 09:00
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We want to know Trading Unit in arrowhead.
Please refer to JPX website which shows Trading Unit in arrowhead.URL: https://www.jpx.co.jp/english/equities/trading/domestic/03.html Show Details
- No：7767
- Updated Date：2019/10/28 09:00
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We want to know Tick Size in arrowhead.
Please refer to JPX website which shows Tick Size in arrowhead.URL: https://www.jpx.co.jp/english/equities/trading/domestic/07.html Show Details
- No：7766
- Updated Date：2019/10/28 09:00
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How can we add LLT code in arrowhead?
You can apply the application regarding addition of LLT code. For operation method of arrowface, please find "arrowface Operation Manual" at top page of a... Show Details
- No：7765
- Updated Date：2019/10/28 09:00
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What is the Checklist for arrowhead/ToSTNeT Virtual Server Production Activations/Operations?
The Checklist is requested to be filled in and submitted based on "4. Notes on Connection Specifications" of "System Interface Requirements for arrowhead" an... Show Details
- No：7665
- Updated Date：2019/10/07 09:00
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Are there any tests required for arrowhead/ToSTNeT Virtual Servers to be production operation?
Virtual Server Connectivity Test is required to be completed in order to be production operation the arrowhead/ToSTNeT Virtual Servers. Virtual Server Connec... Show Details
- No：7664
- Updated Date：2019/10/07 09:00
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If "ToSTNeT Virtual Server Checklist for Production Operations" has not been submitted/approved, ...
If you have not submitted "ToSTNeT Virtual Servers Checklist for Production Operation", the Virtual Servers will not be able to be in the production operatio... Show Details
- No：7601
- Updated Date：2019/10/07 09:00
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When should I submit "ToSTNeT Virtual Servers Checklist for Production Operations"?
Although there is no application for ToSTNeT Virtual Servers Production Operation on arrowface, Submission of "ToSTNeT Virtual Server Checklist for Productio... Show Details
- No：7600
- Updated Date：2019/10/07 09:00