- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2021/08/30 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How can we find documents/specification concerning J-GATE Functional Enhancement on May, 2018?
Documents concerning J-GATE Functional Enhancement on May, 2018 can be found at System Documents Site.[System Documents Site] J-GATE > Info/NoticeURL: htt... Show Details
- No：4368
- Updated Date：2019/10/15 09:00
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How can we find Co-Location Service Guide?
Co-Location Service Guide can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faqsd.jpx.co.jp/category... Show Details
- No：4367
- Updated Date：2018/04/09 09:00
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What are the types of the Maximum Number of Upstream Messages for arrowhead Virtual Servers?
In arrowhead, the maximum number of upstream messages is set according to the 3 groups below. A Trading Participant should select one of the groups for each ... Show Details
- No：4364
- Updated Date：2021/07/19 09:00
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Which document/specification or site should I refer to for the information about IP address and c...
Configuration Sheet for Clearing System has IP address and connective information to connect with Clearing System.*After approval flow of application for Cle... Show Details
- No：3979
- Updated Date：2021/03/29 09:00
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Please tell us about SSO and user ID in Clearing System (CMF, cCran etc.). Can we have an operati...
After Derivatives Clearing System Renewal Project starts operation, SSO (Single Sign On) system allow you to use multiple systems by one user ID and manage u... Show Details
- No：3978
- Updated Date：2019/10/15 09:00
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How can we delete the J-GATE user ID?
Please apply from arrowface.For about how to operate the arrowface, please refer to the [4-4-14. Removal user ID] inside document "arrowface Operation Manual... Show Details
- No：3591
- Updated Date：2018/11/05 09:00
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How can we find invoice for arrownet/JPX Co-Location? (Target)
You can find invoices by login to Target, using Target ID for viewing invoices. In case you don't have Target ID for viewing invoices, you can apply for a ne... Show Details
- No：3590
- Updated Date：2020/06/01 09:00
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I want to participate tests in the Production/Test Environment. Can I find the test schedule of a...
Please refer to "User Connection Test Guide for arrowhead" for the latest schedule. "User Connection Test Guide for arrowhead" is posted on the followings. ... Show Details
- No：3360
- Updated Date：2021/07/19 09:00
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During use of the arrowface, error "'/ af' server error has occurred in your application" has bee...
Close the browser, please log in again to launch again.If this event is not resolved, after the re-start the terminal you use, please clear the cache in the ... Show Details
- No：1947
- Updated Date：2019/02/28 09:00
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What is the difference between Market Information and HF Trading user?
[Market Information User] As of existing TOCOM system, Market Information user receives market data through API and is able to receive 10 prices depth info ... Show Details
- No：1604
- Updated Date：2015/12/28 09:00