- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
Sign In
Info&News
- 2019/10/28 09:00 The new FAQ has b...
- 2019/10/28 09:00 The new FAQ has b...
Keyword Search
Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
we cannot connect to the arrowhead production environment after the arrowhead connectivity test (...
You are required to submit "Application for arrowhead Virtual Server Production Operation" and "Checklist for arrowhead Virtual Server Production Activation"... Show Details
- No：163
- Updated Date：2019/09/24 09:00
-
When would the configuration data (setting information) become available after applying for Dedic...
In general, the configuration data for Dedicated TAP will be provided in 2-3 days after applying. Once the configuration data is ready, the notification will... Show Details
- No：7769
- Updated Date：2019/10/28 09:00
-
We want to know Trading Unit in arrowhead.
Please refer to JPX website which shows Trading Unit in arrowhead.URL: https://www.jpx.co.jp/english/equities/trading/domestic/03.html Show Details
- No：7767
- Updated Date：2019/10/28 09:00
-
Can you tell me TOPIX current price?
We provide TOPIX current price on the JPX website.URL: https://www.jpx.co.jp/english/ Show Details
- No：6875
- Updated Date：2019/11/11 09:00
-
Can we use arrownet-Global line service with AP3?
Yes, please refer to the JPX website about carriers offering arrownet-Global line service.URL: https://www.jpx.co.jp/english/systems/connectivity/03.html Show Details
- No：770
- Updated Date：2019/11/11 09:00
-
What is TCP backup address? (re-send/retransmission/FLEX)
It's TCP address for a retransmission request of FLEX(Market information system).You can select any address from fixed address range of the User LAN address ... Show Details
- No：762
- Updated Date：2019/11/11 09:00
-
What is different among connecting services of arrownet? e.g. Widearea Ethernet, Dedicated Ether ...
Each service below we provide has a different carrier, bandwidth, and usage fee.- Wide area Ethernet- Dedicated Ether Line (Center Aggregation)- Dedicated Et... Show Details
- No：7579
- Updated Date：2019/09/30 09:00
-
We want our conpany name to list on "List of ISVs" in arrowhead and J-GATE.
Please refer to JPX website which shows "List of ISVs" and the procedure. - Equities Trading Services [Current system] URL: https://www.jpx.co.jp/englis... Show Details
- No：7405
- Updated Date：2019/09/30 09:00
-
Please tell us about the application process for J-GATE.
Please refer to the procedure below according to application contents and submit an application on arrowface.Regarding arrowface operation procedures, please... Show Details
- No：6094
- Updated Date：2019/09/30 09:00
-
Is Jumbo-Frame applicable to Internal Connection?
It is impossible to use Jumbo-Frame via Internal Connection.Jumbo-Frame can be used via External Connection. Show Details
- No：5711
- Updated Date：2019/02/28 09:00