Application FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

61-70 of Total 389

≪ 7 / 39page ≫

Please tell us FLEX source IP or Rendezvous Point (RP).

Source IP and Rendezvous Point (RP) are written in "Common Config Sheet".It is displayed by clicking the button on the upper-right side of the "Router Config... Show Details
- No：5685
- Updated Date：2019/02/28 09:00
What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?

The bandwidth required for each multicast service is as follows. FLEX Standard: 100Mbps FLEX Full: 100Mbps FLEX Standard High Speed Index: 120Mbps *Aft... Show Details
- No：5680
- Updated Date：2020/01/06 09:00
Is it possible to view other billing information such as invoice for Test Service or trading part...

No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
Is it ppossible to share one 1G or lower bandwidth multicast line for receiving a data feed of bo...

Both FLEX and J-GATE(ITCH) are not avairable on 1G or lower multicast line.1G line for each or a 10G line is necessary to get both feeds.It is possible to ge... Show Details
- No：1614
- Updated Date：2019/06/03 09:00
Is it possible to request email notice of invoices to accounting division separately?

Please request a user ID for accounting division, and set the ID to receive email notice when invoices are uploaded on arrowface. Show Details
- No：1064
- Updated Date：2017/03/13 09:00
What is the URL(FQDN) for arrowface going to be? Due to company's security policies, it might tak...

arrowface uses the same domain as Target which is "arrowgate.jp". Show Details
- No：1062
- Updated Date：2019/02/28 09:00
Is the 3-line redundant configuration supported by JASDEC, TFX and TOCOM?

No, it is not supported.Please refer to "arrownet version2.0 Guideline for Network Connection" for configuration method.The guidelines are available on Syste... Show Details
- No：966
- Updated Date：2019/06/17 09:00
How to fill in following contents of arrowhead Virtual Server Configuration? Standby arrownet Lin...

Not necessary to fill them in if they are under Single Configuration. Show Details
- No：795
- Updated Date：2019/06/03 09:00
Is it possible to connect with JASDEC by installing 3 arrownet lines(as the primary line, and the...

No, such configuration is not allowed to connect with JASDEC. Show Details
- No：793
- Updated Date：2019/02/28 09:00
Is it possible to use both arrownet(for File Transmission System, Integrated Channel System) and ...

Yes, it's possible. Show Details
- No：792
- Updated Date：2019/06/17 09:00

61-70 of Total 389

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