- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/08/30 15:19 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is it possible to connect Virtual Server at NSE to JPX Co-Location?
Co-Location connection is only for Virtual Server at TSE, so Virtual Server at NSE is not supportive. Show Details
- No：5712
- Updated Date：2019/02/28 09:00
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Is there any change to Target (JPX site) usage fee because of adding a circuit?
Target usage fee does not change because of adding a line. Show Details
- No：5694
- Updated Date：2019/02/28 09:00
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Can you give us the arrownet invoice/Co-Location invoice as an Excel file by converting it into l...
We're afraid, but neither the invoices issued by TSE nor TSS are published in Excel file. Show Details
- No：5687
- Updated Date：2019/02/28 09:00
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How can I find router configuration of connections?
You can find it at "Router Configuration Sheet" page.For operation method of arrowface, please find "arrowface Operation Manual" at top page of arrowface and... Show Details
- No：5686
- Updated Date：2019/02/28 09:00
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Can we send re-send request to ITCH from any address?
It is possible. Please confirm the current status and assign an IP address. Please refer to 6.3.1. IP Address Assignment (LAN) of "arrownet version2.0 Guidel... Show Details
- No：5677
- Updated Date：2018/10/22 09:00
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We have 10Mbps physical line. What will happen to assigned bandwith of JPX Service Provider (SP) ...
The bandwith of JPX SP should be the same as its physical connection. Therefore, the bandwith of each logical line should be as below. - JPX : 10Mbps(If ... Show Details
- No：5663
- Updated Date：2019/02/28 09:00
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What JPX business systems can we connect from Co-Location site?
The JPX business systems available from Co-Location site are as below.- arrowhead- ToSTNeT- FLEX- J-GATE (API, ITCH) Show Details
- No：5662
- Updated Date：2019/02/28 09:00
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How can we find documents related Co-Location (Co-Location Service Guide, arrownet Guidelines for...
Documents related Co-Location can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faqsd.jpx.co.jp/cate... Show Details
- No：4360
- Updated Date：2019/02/28 09:00
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Please tell us about SSO and user ID in Clearing System (CMF, cCran etc.). Can we have an operati...
After Derivatives Clearing System Renewal Project starts operation, SSO (Single Sign On) system allow you to use multiple systems by one user ID and manage u... Show Details
- No：3978
- Updated Date：2019/02/28 09:00
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Is there any price list which arrownet connectivity services/fees are described?
arrownet Price List is listed on System Documents Site.[System Documents Site]URL:https://faqsd.jpx.co.jp/faq/show/2097?site_domain=en_system_documents - arr... Show Details
- No：3361
- Updated Date：2019/02/28 09:00