- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/11/02 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
What is the Target ID for invoices?
Target ID for reference is necessary for only seeing invoices of arrownet and JPX Co-location. It is different from the ID you already have to refer report a... Show Details
- No：2911
- Updated Date：2020/03/02 09:00
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What to do to check if we make a connection confirmation to Target(as a step of TSE Business Comm...
Please confirm as the network connected to PC and make sure the Top Page of web site is properly displayed on the screen.This can be done even in the middle ... Show Details
- No：188
- Updated Date：2019/02/28 09:00
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Will carrier tag VLAN to v2 connection?
VLAN should be tagged by users at router/L3 switch. VLAN is assigned by JPX. If your router/L3 switch is unusable to tag VLAN, please set it at L2 switch. Show Details
- No：5669
- Updated Date：2019/02/28 09:00
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How can I find router configuration of connections?
You can find it at "Router Configuration Sheet" page.For operation method of arrowface, please find "arrowface Operation Manual" at top page of arrowface and... Show Details
- No：5686
- Updated Date：2019/02/28 09:00
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Can I change the language from Japanese to English on the bill for Test Environment Use?
Please submit [Request for Registration of Billing Address for Test Environment Use] on arrrowface.[How to submit the application on arrowface]1. Access arro... Show Details
- No：5672
- Updated Date：2019/02/28 09:00
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Is it possible to use both FLEX Standard and FLEX Full on a single 100M line?
For the production environment, both FLEX Standard and FLEX Full require 100M each. Please use two 100M lines; one for FLEX Standard and the other for FLEX ... Show Details
- No：180
- Updated Date：2014/08/25 20:30
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Where to find the Test Environment Usage Fee Invoice for arrowhead/ToSTNeT on Target?
Please see the following processes for the Test Environment Usage Fee Invoice for arrowhead/ToSTNeT. [How to search] 1. Go to Target JPX site. URL：https... Show Details
- No：1848
- Updated Date：2017/02/20 09:00
- Modified on：2017/09/26 11:14
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Why there is only a part of billing information of arrownet on Target?
It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00
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In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...
Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The bandwidth required for each multicast service is as follows. FLEX Standard: 100Mbps FLEX Full: 100Mbps FLEX Standard High Speed Index: 120Mbps *Aft... Show Details
- No：5680
- Updated Date：2020/01/06 09:00