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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The bandwidth required for each multicast service is as follows. FLEX Standard: 100Mbps FLEX Full: 100Mbps FLEX Standard High Speed Index: 120Mbps *Aft... Show Details
- No：5680
- Updated Date：2020/01/06 09:00
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What is the network latency from AP3 (CC1/CC2) to JPX Systems?
Approximate measurement value is as followings. - 1Gbps: 58 microseconds (CC1) / 56 microseconds (CC2) - 10Gbps: 57 microseconds (CC1) / 55 microseconds ... Show Details
- No：764
- Updated Date：2019/02/28 09:00
- Modified on：2019/11/27 11:00
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What is the difference between FLEX Standard and FLEX Full?
There are differences in the issue information that can be received and the contents of dissemination.For example, Standard disseminates High-speed Index inf... Show Details
- No：179
- Updated Date：2019/09/24 09:00
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Where is the location of each access point (AP) of arrownet?
Each access point (AP) is located as below.AP1 : IkebukuroAP2 : SaitamaAP3 : ToyosuAP4 : Osaka Show Details
- No：5667
- Updated Date：2019/10/21 09:00
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I'd like connection System Interface Specifications for arrowhead (ToSTNeT), but I can't confirm ...
Customers who are unable to confirm Target website,arrowhead (ToSTNeT) Connection Specification is available sent from our e-mail by agreeing with "TSE Tradi... Show Details
- No：9912
- Updated Date：2020/11/30 09:00
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Is there a penalty fee for the cancelation of the lines?
There will be no penalty fee for the lines which have been used more than one year. When cancelled with the period of use less than one year, the penalty fe... Show Details
- No：134
- Updated Date：2014/08/25 20:30
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What is Latency Measurement Environment Service by using Corvil-Clear?
Please refer to Latency Measurement Environment Service Guidelines for Network Connection. Guildeline is listed in System Documents Site. [System Documen... Show Details
- No：3357
- Updated Date：2019/08/26 09:00
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How can we add LLT code in arrowhead?
You can apply the application regarding addition of LLT code. For operation method of arrowface, please find "arrowface Operation Manual" at top page of a... Show Details
- No：7765
- Updated Date：2019/10/28 09:00
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What is the difference between "TSE protocol" and "FIX protocol" for ToSTNeT?
[TSE Protocol]- Proprietary protocol specified by TSE.- It is a "Query and Response" style for Order Entry.- Only TSE protocol owns following functions.1. Av... Show Details
- No：170
- Updated Date：2019/09/24 09:00
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Please tell me the contact information of Target Site (User ID registration, price, usage, etc.).
Inquiries window about Target are as follows.Tosho Online Support DeskE-Mail: auth-base@jpx.co.jp Show Details
- No：8342
- Updated Date：2020/06/29 09:00