Application FAQ

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Application & System Support > Application FAQ

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

1-10 of Total 194

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[arrowhead4.0] We want to know what REITs is.

Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2025/01/27 09:00
[arrowhead4.0] I would like to know necessary agreement with TSE, application for using FLEX (Mar...

Regarding necessary agreement with TSE, application for using FLEX, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/market... Show Details
- No：6486
- Updated Date：2025/01/27 09:00
What to enter in "Address", "Title of Representative" and "Name of Representative" on the arrowfa...

Address: Enter the address of headquarter.Title of Representative: Enter the title of a representative of your companyName of Representative: Enter the name ... Show Details
- No：1728
- Updated Date：2019/02/28 09:00
How to change my arrowface user ID information (Name, Telephone number, E-mail)?

After logging in to arrowface, click "Settings". Click "ユーザ更新" button on the opened window. Show Details
- No：1729
- Updated Date：2019/02/28 09:00
[arrowhead4.0] We want to know Tick Size (the price increment) in arrowhead.

Please refer to JPX website which shows Tick Size for equities.URL: https://www.jpx.co.jp/english/equities/trading/domestic/07.html Show Details
- No：7766
- Updated Date：2025/01/27 09:00
[arrowhead4.0] Where should we contact in the event of arrowhead failure, ToSTNeT failure, and FL...

Please contact JPX Service Desk in the event of arrowhead failure, ToSTNeT failure, and FLEX failure.JPX Service Desk (arrowhead/ToSTNeT)TEL: 050-3822-8882E... Show Details
- No：4363
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We would like to add ToSTNeT virtual server. From submitting an application to bec...

Regarding ToSTNeT Virtual Server application, the application and the approval of the TSE are required at least four business days prior to the day when conn... Show Details
- No：5704
- Updated Date：2025/01/27 09:00
[arrowhead4.0] We want to know New Listings/Transfers/Delistings companies.

Please refer to JPX website which shows New New Listings/Transfers/Delistings companies.URL: https://www.jpx.co.jp/english/listing/stocks/index.html Show Details
- No：7577
- Updated Date：2025/01/27 09:00
Does JPX provide users with router/L3SW other than ONU?

JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
If we add logical line with redundant config. on existing line, is there impact on existing routi...

It will be nothing issues if CE/L3SW is installed on a SP basis, or connection is logically divided by using a router with VRF feature. For redundancy, it's ... Show Details
- No：782
- Updated Date：2019/06/17 09:00

1-10 of Total 194

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