Application FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Application & System Support > Application FAQ

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

1-10 of Total 196

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What is the maximum number of characters entered in Project ID?

Users can set the Project ID with up to 50 characters including full and/or half size letters. Show Details
- No：1057
- Updated Date：2015/03/30 09:00
Is it possible to share the user ID among members of a team or a division?

Yes, it is possible. According to each user's situation, users are able to arrange the way to use. Show Details
- No：1053
- Updated Date：2015/03/30 09:00
Does JPX provide users with router/L3SW other than ONU?

JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
Is it possible to configure a redundant network combining Widearea Ethernet and Dedicated Ether l...

Yes, it is possible to have them as redundant. Show Details
- No：159
- Updated Date：2014/08/25 20:30
Can users ask SD to check the setting of user's router configuration?

No. Service Desk (SD) does not provide such a service to check the setting of user's router configuration.Please see "Appendix 2. Example of Connection Confi... Show Details
- No：207
- Updated Date：2019/10/15 09:00
If we add logical line with redundant config. on existing line, is there impact on existing routi...

It will be nothing issues if CE/L3SW is installed on a SP basis, or connection is logically divided by using a router with VRF feature. For redundancy, it's ... Show Details
- No：782
- Updated Date：2019/06/17 09:00
What to enter in "Address", "Title of Representative" and "Name of Representative" on the arrowfa...

Address: Enter the address of headquarter.Title of Representative: Enter the title of a representative of your companyName of Representative: Enter the name ... Show Details
- No：1728
- Updated Date：2019/02/28 09:00
How to change my arrowface user ID information (Name, Telephone number, E-mail)?

After logging in to arrowface, click "Settings". Click "ユーザ更新" button on the opened window. Show Details
- No：1729
- Updated Date：2019/02/28 09:00
If we add production environment line to the connection we usually connect to test environment, c...

Yes, user LAN(/24) for only production environment will be provided. Show Details
- No：5664
- Updated Date：2019/02/28 09:00
[arrowhead4.0] What is the Order Acceptance Period and Auction Trading Period of arrowhead? (trad...

Regarding the auction trading period of arrowhead, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/domest... Show Details
- No：6483
- Updated Date：2025/01/27 09:00

1-10 of Total 196

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