Application FAQ

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Application & System Support > Application FAQ

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

1-10 of Total 196

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If we add logical line with redundant config. on existing line, is there impact on existing routi...

It will be nothing issues if CE/L3SW is installed on a SP basis, or connection is logically divided by using a router with VRF feature. For redundancy, it's ... Show Details
- No：782
- Updated Date：2019/06/17 09:00
[arrowhead4.0] How can we find FAQ for arrowhead in Target?

Please see the following processes for arrowhead FAQ.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfront.jp/target/x/tsebps/webportal/top.... Show Details
- No：7764
- Updated Date：2025/01/27 09:00
Is it possible to share the user ID among members of a team or a division?

Yes, it is possible. According to each user's situation, users are able to arrange the way to use. Show Details
- No：1053
- Updated Date：2015/03/30 09:00
What is the maximum number of characters entered in Project ID?

Users can set the Project ID with up to 50 characters including full and/or half size letters. Show Details
- No：1057
- Updated Date：2015/03/30 09:00
[arrowhead4.0] When should I submit "arrowhead Virtual Servers Checklist for Production Activation"?

Submission of "arrowhead Virtual Server Checklist for Production Activation" is a prerequisite for approving Application for arrowhead Virtual Server Product... Show Details
- No：7598
- Updated Date：2025/01/27 09:00
How to change my arrowface user ID information (Name, Telephone number, E-mail)?

After logging in to arrowface, click "Settings". Click "ユーザ更新" button on the opened window. Show Details
- No：1729
- Updated Date：2019/02/28 09:00
[arrowhead4.0] What is the trading hours of ToSTNeT?

Regarding the trading hours of ToSTNeT, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：6484
- Updated Date：2025/01/27 09:00
We would like to connect Production Environment via arrownet cloud user connection. Can we select...

Only Test Environment is available for arrownet cloud user connection. Production Environment is unavailable. Show Details
- No：8876
- Updated Date：2020/06/15 09:00
[arrowhead4.0] What is the "Off-Auction Own Share Repurchase Trading" for ToSTNeT Trading?

Please refer to the following JPX website for the trading "Off-Auction Own Share Repurchase Trading" to be referred for ToSTNeT.URL: https://www.jpx.co.jp/en... Show Details
- No：12539
- Updated Date：2025/01/27 09:00
[arrowhead4.0] What kind of an order "funari orders" is in arrowhead system?

Please refer to the following URL of JPX website regarding "funari orders" in arrowhead system.URL: https://www.jpx.co.jp/english/equities/trading/domestic/0... Show Details
- No：9194
- Updated Date：2025/01/27 09:00

1-10 of Total 196

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