Application FAQ

JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

Font Size
S
M
L

Application & System Support > Application FAQ

Application & System Support

Contacts for JPX Service Desk

Application Procedure contact

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT contact

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing contact

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

Sign In

This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

arrowface(12)

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

1-10 of Total 218

≪ 1 / 22page ≫

I would like to know how to add arrowhead virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, click [Application Form List] and select [Applic... Show Details
- No：6872
- Updated Date：2019/07/01 09:00
I would like to know how to add ToSTNeT virtual servers.

It is necessary to submit an application via arrowface.After logging in arrowface, in the "Production" case, click [Application Form List] and select [Applic... Show Details
- No：6873
- Updated Date：2019/07/01 09:00
Can you tell me TOPIX current price?

We provide TOPIX current price on the JPX website.URL: https://www.jpx.co.jp/english/ Show Details
- No：6875
- Updated Date：2019/11/11 09:00
We want to know TSE market structure.

Please refer to the JPX website which shows TSE market structure.URL: https://www.jpx.co.jp/english/equities/listing-on-tse/new/basic/index.html Show Details
- No：7205
- Updated Date：2019/11/11 09:00
We want to know what REITs is.

Please refer to JPX website which shows REITs.URL: https://www.jpx.co.jp/english/equities/products/reits/index.html Show Details
- No：7406
- Updated Date：2019/11/11 09:00
How can we find Compliance Rules for arrowhead/ToSTNeT Connection in Target?

Please see the following processes for Compliance Rules for arrowhead/ToSTNeT Connection.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfro... Show Details
- No：7929
- Updated Date：2021/07/19 09:00
We want to know system performance in arrowhead.

Please refer to JPX website which shows system performance in arrowhead.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.html Show Details
- No：7931
- Updated Date：2019/12/02 09:00
We want to know a trading participant.

Please refer to JPX website which shows a trading participant.URL: https://www.jpx.co.jp/english/rules-participants/participants/outline/index.html Show Details
- No：7933
- Updated Date：2019/12/02 09:00
We would like to add ToSTNeT virtual server. After submitting an application, how long does it ta...

Regarding ToSTNeT Virtual Server application, the application and the approval of the TSE are required at least 4 business days before the date of work by TSE. Show Details
- No：5704
- Updated Date：2023/06/26 09:00
About a document of the usage fee for Clearing System.

The usage fee for test environments of exchange-traded Clearing Systems is as follows. [For Clearing Participant] : Usage Fee - JPY 30,000 (monthly) + tax... Show Details
- No：6096
- Updated Date：2019/07/22 09:00

1-10 of Total 218

To Top of Page

PKSHA FAQ logo