Application FAQ

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

Font Size
S
M
L

Application & System Support > Application FAQ

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

Log In

This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

arrowface(12)

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

1-10 of Total 196

≪ 1 / 20page ≫

Does JPX provide users with router/L3SW other than ONU?

JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
If we add logical line with redundant config. on existing line, is there impact on existing routi...

It will be nothing issues if CE/L3SW is installed on a SP basis, or connection is logically divided by using a router with VRF feature. For redundancy, it's ... Show Details
- No：782
- Updated Date：2019/06/17 09:00
Is it possible to share the user ID among members of a team or a division?

Yes, it is possible. According to each user's situation, users are able to arrange the way to use. Show Details
- No：1053
- Updated Date：2015/03/30 09:00
How to change my arrowface user ID information (Name, Telephone number, E-mail)?

After logging in to arrowface, click "Settings". Click "ユーザ更新" button on the opened window. Show Details
- No：1729
- Updated Date：2019/02/28 09:00
If we add production environment line to the connection we usually connect to test environment, c...

Yes, user LAN(/24) for only production environment will be provided. Show Details
- No：5664
- Updated Date：2019/02/28 09:00
Is it possible to configure a redundant network combining Widearea Ethernet and Dedicated Ether l...

Yes, it is possible to have them as redundant. Show Details
- No：159
- Updated Date：2014/08/25 20:30
When is the invoice of arrownet usage fee uploaded on Target?

It is uploaded at 4PM on the 5th business day of every month.*From April onward, JPX will stop sending paper invoices, and users will only receive digital in... Show Details
- No：151
- Updated Date：2017/03/13 09:00
What to enter in "Address", "Title of Representative" and "Name of Representative" on the arrowfa...

Address: Enter the address of headquarter.Title of Representative: Enter the title of a representative of your companyName of Representative: Enter the name ... Show Details
- No：1728
- Updated Date：2019/02/28 09:00
What is the maximum number of characters entered in Project ID?

Users can set the Project ID with up to 50 characters including full and/or half size letters. Show Details
- No：1057
- Updated Date：2015/03/30 09:00
What is the URL(FQDN) for arrowface going to be? Due to company's security policies, it might tak...

arrowface uses the same domain as Target which is "portal.arrowfront.jp". Show Details
- No：1062
- Updated Date：2021/07/19 09:00

1-10 of Total 196

To Top of Page

PKSHA FAQ logo