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Application & System Support
Contacts for JPX Service Desk
Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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During use of the arrowface, error "'/ af' server error has occurred in your application" has been displayed. Please tell us about how to solve (clear cache, tool etc.).
During use of the arrowface, error "'/ af' server error has occurred in your application" has been displayed. Please tell us about how to solve (clear cache, tool etc.).
- Category :
Answer
Close the browser, please log in again to launch again.
If this event is not resolved, after the re-start the terminal you use, please clear the cache in the following procedure.
In the case of Microsoft Edge
1. Click […] (Settings and more) in upper right corner of the screen, and click [Settings].
2. Click [Privacy, search, and services] in settings menu.
3. Click [Choose what to clear] in [Clear browsing data now].
4. Set up as follows in [Clear browsing data], and click [Clear now].
-Select [All time] in [Time range]
-Select [Cookies and other site data]
-Select [Cached images and files]
If this event is not resolved, after the re-start the terminal you use, please clear the cache in the following procedure.
In the case of Microsoft Edge
1. Click […] (Settings and more) in upper right corner of the screen, and click [Settings].
2. Click [Privacy, search, and services] in settings menu.
3. Click [Choose what to clear] in [Clear browsing data now].
4. Set up as follows in [Clear browsing data], and click [Clear now].
-Select [All time] in [Time range]
-Select [Cookies and other site data]
-Select [Cached images and files]