JPX Service Desk
Application FAQ / System Support FAQ
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JPX Service Desk
 (application procedure)
Open Hours: Business day 9:00 am - 6:30 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
JPX Service Desk
 (arrownet support)
Open Hours: 24Hours
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
JPX Service Desk
 (arrowhead/ToSTNeT)
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
JPX Service Desk (J-GATE)
Open Hours: 24Hours
TEL: 0570-005-554
            *Charged Call
(*IP-phone: +81-50-3819-1140)
Email: j-gate@jpx.co.jp
JPX Service Desk (Clearing)
Open Hours: Business day 9:00 am - 5:00 pm
TEL: 0570-064-054
            *Charged Call
(*IP-phone: +81-50-3819-1070)
Email: servicedesk@jpx.co.jp
  • No : 3365
  • Updated Date : 2019/02/28 09:00
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Accidently I closed the window with "X" button of the browser and the screen was locked on arrowface. So, I would like to unlock the screen.

Accidently I closed the window with "X" button of the browser and the screen was locked on arrowface. So, I would like to unlock the screen.
Category : 

Answer

After logging in arrowface with locked user ID, and open the application form you see last again in Application Status List. And close the application form from the "Close" button on the screen, the lock will be unlocked.

If it doesn’t work still you did, please contact JPX Service Desk (application procedure).

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