JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 768
  • Updated Date : 2024/08/26 09:00
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Is it possible to have a Redundant Configuration with 3 locations which is AP2-AP3-AP4 (3 lines)? I'd like to know it for each service provider (JPX, JASDEC, TFX).

Is it possible to have a Redundant Configuration with 3 locations which is AP2-AP3-AP4 (3 lines)? I'd like to know it for each service provider (JPX, JASDEC, TFX).
Category : 

Answer

Only JPX SP is available.
For the detail of composition, please refer to "arrownet v2 Guideline for NW Connection (Common)".

As for the redundant methods (selectable AP) which differs per service provider (SP), please refer to "[arrownet]arrownet v2 Guideline for NW Connection" for individual SP.

Guideline is posted on the following System Documents Site.

[Common]
URL: https://faqsd.jpx.co.jp/faq/show/2086?site_domain=en_system_documents

[JPX]
URL: https://faqsd.jpx.co.jp/faq/show/2084?site_domain=en_system_documents

[JASDEC]
URL: https://faqsd.jpx.co.jp/faq/show/17770?site_domain=en_system_documents

[TFX]
URL: https://faqsd.jpx.co.jp/faq/show/4417?site_domain=en_system_documents

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