JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 970
  • Updated Date : 2024/08/26 09:00
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Is the redundant configuration in same AP supported? Please tell us about each SP (JPX, JASDEC, and TFX).

Is the redundant configuration in same AP supported? Please tell us about each SP (JPX, JASDEC, and TFX).
Category : 

Answer

Please contact us for more info about the recommended configuration.

For more technical information (e.g. selectable AP), please refer to "arrownet version2.0 Guideline for Network Connection" for each Service Provider.

Guidelines are available on System Documents Site.

[Common]
URL: https://faqsd.jpx.co.jp/faq/show/2086?site_domain=en_system_documents

[JPX]
URL: https://faqsd.jpx.co.jp/faq/show/2084?site_domain=en_system_documents

[JASDEC]
URL: https://faqsd.jpx.co.jp/faq/show/17770?site_domain=en_system_documents

[TFX]
URL: https://faqsd.jpx.co.jp/faq/show/4417?site_domain=en_system_documents

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