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FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 970
  • Updated Date : 2025/12/22 09:00
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Is the redundant configuration in same AP supported? Please tell us about each SP (JPX, JASDEC, and TFX).

Is the redundant configuration in same AP supported? Please tell us about each SP (JPX, JASDEC, and TFX).
Category : 

Answer

Please contact us for more info about the recommended configuration.

For more technical information (e.g. selectable AP), please refer to "arrownet Guideline for Network Connection" for each Service Provider.

Guidelines are available on System Documents Site.

[Common]
*Log in with your Target JPX Site ID or arrowface ID.
URL: https://faqsd.jpx.co.jp/faq/show/2086?site_domain=en_system_documents

*Log in with a dedicated ID (existing ID).
URL: https://faqsd.jpx.co.jp/end_user_login?site_domain=en_system_documents&id=2086&redirect_controller=faq&redirect_action=show

[JPX]
*Log in with your Target JPX Site ID or arrowface ID.
URL: https://faqsd.jpx.co.jp/faq/show/2084?site_domain=en_system_documents

*Log in with a dedicated ID (existing ID).
URL: https://faqsd.jpx.co.jp/end_user_login?site_domain=en_system_documents&id=2084&redirect_controller=faq&redirect_action=show

[JASDEC]
*Log in with your Target JPX Site ID or arrowface ID.
URL: https://faqsd.jpx.co.jp/faq/show/17770?site_domain=en_system_documents

*Log in with a dedicated ID (existing ID).
URL: https://faqsd.jpx.co.jp/end_user_login?site_domain=en_system_documents&id=17770&redirect_controller=faq&redirect_action=show

[TFX]
*Log in with your Target JPX Site ID or arrowface ID.
URL: https://faqsd.jpx.co.jp/faq/show/4417?site_domain=en_system_documents

*Log in with a dedicated ID (existing ID).
URL: https://faqsd.jpx.co.jp/end_user_login?site_domain=en_system_documents&id=4417&redirect_controller=faq&redirect_action=show

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