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TEL： 0570-064-054
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Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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Email： j-gate@jpx.co.jp
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
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Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
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When sharing the same line for Unicast and Multicast transmission to JPX, is it possible to set b...
The bandwidth control on Multicast (for FLEX/ITCH system) is not available in production environment.In TEST environment, it is possible to set the bandwidth... Show Details
- No：158
- Updated Date：2019/02/28 09:00
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When any one line of a pair of redundant lines gets failed, is it possible to communicate with th...
Yes, under the redundant configuration, it is possible to communicate from either LAN segment. Show Details
- No：157
- Updated Date：2019/06/03 09:00
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The IP address range listed in the router configuration is too wide, so is blocking the unnecessa...
Please set them all up as listed in router configuration. Show Details
- No：154
- Updated Date：2019/02/28 09:00
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Is there also any recommended router or L3SW about other Service Provider (SP) just like JASDEC?
JASDEC allows only a compatible device to connect, but TSE does not recommend any specific router or L3SW about other SP.For further information about a comp... Show Details
- No：149
- Updated Date：2019/02/28 09:00
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Does JPX provide users with router/L3SW other than ONU?
JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
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Is arrownet service available 24/7? Also, are devices & lines within the carrier network monitored?
Yes. arrownet provides the service 24 hours a day/7 days a week/365 days a year.All-year non-stop failure monitoring of arrownet, devices & lines within the ... Show Details
- No：137
- Updated Date：2019/02/28 09:00