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Application & System Support
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(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
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Is there also any recommended router or L3SW about other Service Provider (SP) just like JASDEC?
JASDEC allows only a compatible device to connect, but TSE does not recommend any specific router or L3SW about other SP.For further information about a comp... Show Details
- No：149
- Updated Date：2019/02/28 09:00
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The IP address range listed in the router configuration is too wide, so is blocking the unnecessa...
Please set them all up as listed in router configuration. Show Details
- No：154
- Updated Date：2019/02/28 09:00
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When any one line of a pair of redundant lines gets failed, is it possible to communicate with th...
Yes, under the redundant configuration, it is possible to communicate from either LAN segment. Show Details
- No：157
- Updated Date：2019/06/03 09:00
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Is it possible to configure a redundant network combining Widearea Ethernet and Dedicated Ether l...
Yes, it is possible to have them as redundant. Show Details
- No：159
- Updated Date：2014/08/25 20:30
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Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
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Is it possible to share a router/L3SW for JASDEC and other SPs?
No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below. (Japanese ver... Show Details
- No：185
- Updated Date：2019/05/07 09:00
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Is there any IP address available for sending a periodical PING message aiming for routing control?
Please do not implement the setting based on a periodical PING message, which could control the routing.For more details, please see the guideline below post... Show Details
- No：194
- Updated Date：2019/02/28 09:00
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Can users ask SD to check the setting of user's router configuration?
No. Service Desk (SD) does not provide such a service to check the setting of user's router configuration.Please see "Appendix 2. Example of Connection Confi... Show Details
- No：207
- Updated Date：2019/10/15 09:00
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Is it possible to allot multiple WAN addresses (logical interfaces) within a single VPN (for JPX ...
According to the arrownet v2 specifications, a different WAN address will be allotted to each of VPNs. However, a single VPN is able to have only one WAN add... Show Details
- No：622
- Updated Date：2019/02/28 09:00
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Is it possible to assign IP address for arrowhead/ToSTNeT?
It is possible. Please specify the IP address/port number of the connection destination when applying via arrowface.If there is no designation, JPX Service D... Show Details
- No：750
- Updated Date：2019/09/24 09:00