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Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
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Does JPX provide users with router/L3SW other than ONU?
JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
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For each SP (JPX, TOCOM, JASDEC, TFX), are there any documents (Guidelines/Specifications etc.) w...
Please see the "arrownet v2 Guidelines for NW Connection" posted on System Documents Site. There are all guidelines available for each service provider. ... Show Details
- No：146
- Updated Date：2019/10/15 09:00
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The IP address range listed in the router configuration is too wide, so is blocking the unnecessa...
Please set them all up as listed in router configuration. Show Details
- No：154
- Updated Date：2019/02/28 09:00
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When any one line of a pair of redundant lines gets failed, is it possible to communicate with th...
Yes, under the redundant configuration, it is possible to communicate from either LAN segment. Show Details
- No：157
- Updated Date：2019/06/03 09:00
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When sharing the same line for Unicast and Multicast transmission to JPX, is it possible to set b...
The bandwidth control on Multicast (for FLEX/ITCH system) is not available in production environment.In TEST environment, it is possible to set the bandwidth... Show Details
- No：158
- Updated Date：2019/02/28 09:00
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Is it possible to configure a redundant network combining Widearea Ethernet and Dedicated Ether l...
Yes, it is possible to have them as redundant. Show Details
- No：159
- Updated Date：2014/08/25 20:30
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Is it possible to share a router/L3SW for JASDEC and other SPs?
No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below. (Japanese ver... Show Details
- No：185
- Updated Date：2019/05/07 09:00
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Is there any IP address available for sending a periodical PING message aiming for routing control?
Please do not implement the setting based on a periodical PING message, which could control the routing.For more details, please see the guideline below post... Show Details
- No：194
- Updated Date：2019/02/28 09:00
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Can users ask SD to check the setting of user's router configuration?
No. Service Desk (SD) does not provide such a service to check the setting of user's router configuration.Please see "Appendix 2. Example of Connection Confi... Show Details
- No：207
- Updated Date：2019/10/15 09:00
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Is the redundant configuration available passing through AP1, AP2 and AP3 with 3 lines? Please te...
It is available only for JPX connection.For more details such as AP information user can choose in the redundant configuration, please refer to arrownet vers... Show Details
- No：768
- Updated Date：2019/10/15 09:00