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TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
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TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ arrownet Configuration ]
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Is arrownet service available 24/7? Also, are devices & lines within the carrier network monitored?
Yes. arrownet provides the service 24 hours a day/7 days a week/365 days a year.All-year non-stop failure monitoring of arrownet, devices & lines within the ... Show Details
- No：137
- Updated Date：2019/02/28 09:00
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Does JPX provide users with router/L3SW other than ONU?
JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
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Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
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Is it possible to allot multiple WAN addresses (logical interfaces) within a single VPN (for JPX ...
According to the arrownet v2 specifications, a different WAN address will be allotted to each of VPNs. However, a single VPN is able to have only one WAN add... Show Details
- No：622
- Updated Date：2019/02/28 09:00
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If we add logical line with redundant config. on existing line, is there impact on existing routi...
It will be nothing issues if CE/L3SW is installed on a SP basis, or connection is logically divided by using a router with VRF feature. For redundancy, it's ... Show Details
- No：782
- Updated Date：2019/06/17 09:00
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Can the existing multiple circuits migrate into a single AP3 circuit along with the current IP ad...
Yes, if that is the case, a single AP3 line will be provided with multiple user LAN addresses(facing to user network), while WAN address(facing to arrownet) ... Show Details
- No：967
- Updated Date：2015/02/27 17:57
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If we add production environment line to the connection we usually connect to test environment, c...
Yes, user LAN(/24) for only production environment will be provided. Show Details
- No：5664
- Updated Date：2019/02/28 09:00
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We are running out of IP address which assigned for the business system in use. Can we connect fr...
Usually, each business system's host range is not useable for another business systems. The new user LAN address should be provided.Please create an applicat... Show Details
- No：5702
- Updated Date：2019/02/28 09:00
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We want to know Overview of JPX Systems.
Please refer to JPX website which shows Overview of JPX Systems.URL:https://www.jpx.co.jp/english/systems/outline/index.html Show Details
- No：7578
- Updated Date：2019/09/30 09:00
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Is there also any recommended router or L3SW about other Service Provider (SP) just like JASDEC?
JASDEC allows only a compatible device to connect, but TSE does not recommend any specific router or L3SW about other SP.For further information about a comp... Show Details
- No：149
- Updated Date：2019/02/28 09:00