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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]Is Order Rate Limit counting the number of orders per 1 second, as specified?
In the event that 1/10 of the set value is exceeded within tenth of a second, Order Rate Limit will be breached. However, it is not always calculated precis... Show Details
- No：10519
- Updated Date：2021/03/02 15:03
- Modified on：2023/01/17 07:27
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[J-GATE3.0]Regarding CQ68 (Trading Date QUERY), should we query for other partition in addition t...
In order to acquire all the information by query from each partition, you are kindly required to query with specifying the market in each partition to th... Show Details
- No：10497
- Updated Date：2021/03/02 14:14
- Modified on：2023/01/18 16:00
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[J-GATE3.0]What information can be retrieved with ITCH? Are retrievable information different fro...
ITCH provides all price information, series information, session information etc. Four Prices (High, Low, Open, Last/Close), index price, reference price an... Show Details
- No：10496
- Updated Date：2021/03/02 14:14
- Modified on：2023/01/17 07:15
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[J-GATE3.0] Can users connect to J-GATE from overseas?
Please note that login to J-GATE from overseas is prohibited, users are required to connect from a site in Japan. Show Details
- No：16610
- Updated Date：2023/07/14 15:40
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[J-GATE3.0]How to login to the System Documents Site.
Please visit the following URL and login by entering account and password. [System Documents Site] URL : https://faqsd.jpx.co.jp/?site_domain=en_applicat... Show Details
- No：15392
- Updated Date：2023/01/23 15:57
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[J-GATE3.0]What is the assumed necessary line bandwidth for Market Information Users?
Please refer to “3.8 Assumed necessary line bandwidth and market information message rates per second ” on J-GATE3.0 Connectivity Manual [Commonalities part]... Show Details
- No：15385
- Updated Date：2023/01/23 15:56
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[J-GATE3.0] We received [SPOT_O_1306_X] through DQ124 (Request for acquiring instrument series), ...
This is the SPOT series of FLEX trading. The [_X] at the end implies that the information is of SPOT series. Please be aware that due to the characteristic... Show Details
- No：15384
- Updated Date：2023/01/23 15:56
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[J-GATE3.0] How to confirm the attribute of series such as Futures or Options, call or put, and c...
DQ8 (Request for acquiring Instrument Group) is available to confirm the attribute of series. Also, since [ins_id_s]（Trade Code) in DQ124 (Request for acq... Show Details
- No：15382
- Updated Date：2023/01/23 15:56
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[J-GATE3.0] What is the initial password for API?
For the initial password, please contact JPX Service Desk (j-gate3@jpx.co.jp) directly. Show Details
- No：15378
- Updated Date：2023/01/23 15:56
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[J-GATE3.0] What to do when application for TradeGuard does not start.
If the application for TradeGuard does not start, please troubleshoot by referring to the documents below. -[Launching the Application - Troubleshoot - La... Show Details
- No：15375
- Updated Date：2023/01/23 15:55
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