Connection fee, process of ID application

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Application & System Support > J-GATE3.0 > Connection fee, process of ID application

Application & System Support

Contacts for JPX Service Desk

Application Procedure contact

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT contact

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing contact

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Connection fee, process of ID application ]

1-7 of Total 7

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[J-GATE3.0]How to retrieve the J-GATE User's Guide.

The J-GATE User's Guide can be downloaded from System Documents Site as below. [System Documents Site] URL : https://faqsd.jpx.co.jp/?site_domain=e... Show Details
- No：10568
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 07:53
[J-GATE3.0]What is the purpose and terms of Backup/ Primary TAP?

Backup TAP is the alternative of primary TAP when the failure occurs. For each loginID to connect to J-GATE, both TAPs are assigned. You are basically requ... Show Details
- No：10599
- Updated Date：2021/03/11 17:03
- Modified on：2023/01/17 09:46
[J-GATE3.0]How many IDs can we have for Admin Trading User?

One Trading Participant can own up to 2 Login IDs of Trading (Admin) user type. If 3 or more IDs are required, ask OSE individually. Please note that J-GATE... Show Details
- No：10914
- Updated Date：2021/04/28 15:15
- Modified on：2023/01/17 09:44
[J-GATE3.0] With regard to Self Trade Prevention (STP), is there any contract (service contract) ...

Contract form for the use of STP does not exist. Application for STP is accepted via arrowface and the use of this function is optional. Moreover, monthly ... Show Details
- No：10611
- Updated Date：2021/03/11 17:04
- Modified on：2023/01/17 10:51
[J-GATE3.0] What is the required procedure for J-GATE when company information (company name, add...

Required procedure for J-GATE when company information is changed is as follow: -For changes in arrowface contact information (person in charge, phone num... Show Details
- No：10594
- Updated Date：2021/03/11 17:02
- Modified on：2023/01/17 09:26
[J-GATE3.0] How to obtain the documents regarding requirements and points to be noted for J-GATE.

Document named "J-GATE3.0_User's_Guide" is available. “J-GATE3.0_User's_Guide” can be acquired from the System Documents Site. [System Documents Si... Show Details
- No：10574
- Updated Date：2021/03/11 17:01
- Modified on：2023/01/17 09:23
[J-GATE3.0] Regarding types of existing login ID, can a market information user be switched to a ...

The user type of an existing Login ID cannot be changed. If you wish to change the user type, please submit a request of deletion for the existing ID and a ... Show Details
- No：10779
- Updated Date：2021/04/09 09:00
- Modified on：2023/01/17 13:41

1-7 of Total 7

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