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- Application & System Support > J-GATE3.0 > Miscellaneous
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Miscellaneous ]
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[J-GATE3.0] What are trade halt and trade halt (suspend)?
Trade halt is a restriction which restricts the order acceptance for specific series or underlying based on the exchange's judgment of necessity. However, t... Show Details
- No：17246
- Updated Date：2024/02/20 08:14
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[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
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[J-GATE3.0] What are the application procedures if we wish to be designated as a Market Maker Pro...
A trading participant who wishes to be designated as a market maker shall submit the prescribed "Application Form for Market Maker" to OSE via the dedicated ... Show Details
- No：17244
- Updated Date：2024/02/20 08:13
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[J-GATE3.0] When are the holiday trading days?
Holiday Trading Days are published on the JPX website below. [Holiday Trading] https://www.jpx.co.jp/english/derivatives/rules/holidaytrading/ Show Details
- No：16888
- Updated Date：2023/10/17 08:19
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[J-GATE3.0] Where should we check for status on system failure related to trading?
In the event of a system failure related to trading, market status will be provided on the following JPX website (market system status). URL: https://www.jp... Show Details
- No：16797
- Updated Date：2023/09/15 11:41
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What are the trading hours and orders acceptance time for J-GATE?
Trading hours of derivatives trading for J-GATE is posted on JPX website. URL: https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.html Show Details
- No：14992
- Updated Date：2022/12/29 12:26
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[J-GATE3.0]How to login to the System Documents Site.
Please visit the following URL and login by entering account and password. [System Documents Site] URL : https://faqsd.jpx.co.jp/?site_domain=en_applicat... Show Details
- No：15392
- Updated Date：2023/01/23 15:57
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[J-GATE3.0] What is Holiday Trading?
Holiday Trading is conducted on all holidays excluding Saturdays, Sundays, January 1st along with days in which the Exchange deems necessary for system opera... Show Details
- No：13581
- Updated Date：2022/04/28 15:51
- Modified on：2023/01/17 14:57
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[J-GATE3.0] Regarding business days for J-GATE.
1. Production Environment Non-Business days for auction are as blow: (1) Sundays (2) Public holidays (3) If public holiday is on Sunday, the following ... Show Details
- No：11188
- Updated Date：2021/04/23 11:40
- Modified on：2023/01/17 11:51
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[J-GATE3.0]Please explain about SQ value of Nikkei 225 Futures.
Please refer to JPX website as below. [Final Settlement Prices] URL: https://www.jpx.co.jp/english/markets/derivatives/special-quotation/index.html Show Details
- No：10650
- Updated Date：2021/03/11 17:06
- Modified on：2023/01/17 12:41
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