- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
Sign In
Info&News
Keyword Search
Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
-
[J-GATE3.0]How many IDs can we have for Admin Trading User?
One Trading Participant can own up to 2 Login IDs of Trading (Admin) user type. If 3 or more IDs are required, ask OSE individually. Please note that J-GATE... Show Details
- No：10914
- Updated Date：2021/04/28 15:15
- Modified on：2023/01/17 09:44
-
[J-GATE3.0] What is a STP function?
STP stands for Self-Trade Prevention, and automatically cancels order to prevent orders entered by login IDs under the same sub-participant from being matche... Show Details
- No：10768
- Updated Date：2021/03/24 09:11
- Modified on：2023/01/17 13:32
-
[J-GATE3.0]What types of circuit breaker are there on J-GATE?
There are DCB (Dynamic Circuit Breaker) and SCB (Static Circuit Breaker). DCB is a rule that from the viewpoint of preventing sudden price fluctuations,... Show Details
- No：10679
- Updated Date：2021/03/17 14:13
- Modified on：2023/01/17 09:38
-
[J-GATE3.0]Please explain the purpose and condition for use of REWIND.
This is the function to receive the lost packet by sending a resend request to the ITCH server for recovery if the loss of a UDP multicast packet or particip... Show Details
- No：10677
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:36
-
[J-GATE3.0] What is the Non-Cancel Period (NCP)? What is the applicable order, session, and product.
[Non-Cancel Period (NCP)] - Outline To prevent excessive price fluctuation due to order modifications/cancellations just before Itayose, OSE introd... Show Details
- No：10542
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 08:28
-
[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
-
[J-GATE3.0] When are the holiday trading days?
Holiday Trading Days are published on the JPX website below. [Holiday Trading] https://www.jpx.co.jp/english/derivatives/rules/holidaytrading/ Show Details
- No：16888
- Updated Date：2023/10/17 08:19
-
[J-GATE3.0] Where should we check for status on system failure related to trading?
In the event of a system failure related to trading, market status will be provided on the following JPX website (market system status). URL: https://www.jp... Show Details
- No：16797
- Updated Date：2023/09/15 11:41
-
[J-GATE3.0] What is "OTR" in J-GATE3.0?
Exchange started calculation of Order to Trade Ratio (OTR) and related operations after the launch of current J-GATE to enforce efficient ordering practices ... Show Details
- No：10862
- Updated Date：2021/05/25 15:21
- Modified on：2023/01/17 14:46
-
[J-GATE3.0]When the Current Consumption will be reset in TradeGuard?
The Current Consumption will be reset at the time of Trading day transition(day_end). Show Details
- No：10758
- Updated Date：2021/03/24 09:12
- Modified on：2023/01/17 13:08
21-30 of Total 300