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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]What is a Storm Control function?
Storm Control function is to protect JPX network from incoming communication with excessive load by limiting such unicast communication. This function may s... Show Details
- No：10612
- Updated Date：2021/03/11 17:04
- Modified on：2023/01/17 10:52
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[J-GATE3.0] How to disseminate market information in case of Combination Series is executed.
Please be informed that when Combination Series is executed, only BD70 (Price Information) for Combination Series is disseminated, whereas BD70 (Price Info... Show Details
- No：15374
- Updated Date：2023/01/23 15:55
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[J-GATE3.0] What is the [Application for Participation in Derivatives Holiday Trading]?
[Application for Participation in Derivatives Holiday Trading] is applicable to the non-Holiday Trading participant (a participant is usually set as non-Holi... Show Details
- No：13838
- Updated Date：2022/06/24 10:23
- Modified on：2023/03/03 17:09
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0] What is a purge port that a OUCH (Mass Cancel) User can connect?
In each OUCH partition, the exchange provides a TAP as a purge port that can be connected only by OUCH (Mass Cancel) user. When a user uses a purge port, th... Show Details
- No：12354
- Updated Date：2021/10/18 18:09
- Modified on：2023/01/17 14:47
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[J-GATE3.0]How to retrieve the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site as below. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_doma... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:14
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[J-GATE3.0] What sessions are eligible for Self Trade Prevention (STP)?
STP only applies to trading in ZARABA session. Uncrossing in Opening/Closing auctions is out of scope. Show Details
- No：17163
- Updated Date：2024/01/23 08:38
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[J-GATE3.0] The message "ACCOUNT_BREACH_MAX_SIZE = -850010 [Account has breached the MAX SIZE pre...
Since the quantity of the order exceeded the max size for quantity per order, please divide the order so that the quantity is under max size. Show Details
- No：10515
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:52
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[J-GATE3.0] What is the OUCH partition?
J-GATE manages products by dividing them into multiple partitions, and the OUCH partitions are fixed based on NG. Each OUCH ID is able to connect to only ... Show Details
- No：11825
- Updated Date：2021/07/30 14:32
- Modified on：2023/01/17 14:50
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[J-GATE3.0]How to retrieve the J-GATE User's Guide.
The J-GATE User's Guide can be downloaded from System Documents Site as below. [System Documents Site] URL : https://faqsd.jpx.co.jp/?site_domain=e... Show Details
- No：10568
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 07:53
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