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- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] Where can I download J-GATE's Checklist?
Please download the checklist from the System Documents Site > System Documents > J-GATE3.0 > Checklist. Show Details
- No：14822
- Updated Date：2022/10/31 08:02
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[J-GATE3.0] Will 1 line be sufficient to retrieve ITCH?
As a backup during failure, ITCH disseminates the same information from two servers at all times. In order to prepare for failure, we recommend using two li... Show Details
- No：10500
- Updated Date：2021/03/02 14:15
- Modified on：2023/01/17 07:16
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[J-GATE3.0] For a Market that does not have a M_PRE_CLOSE session, is it possible to specify [1] ...
Due to system specification, state type number [1] can be acquired for all Markets. In addition, for Markets that do not have a M_PRE_CLOSE session, orders ... Show Details
- No：10510
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/23 12:18
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[J-GATE3.0] Please elaborate the use of value in [delta_quantity_c] (Delta Quantity Change Flag) ...
As described in "8.3.2 Transaction Structure" and “8.3.3 Delta Quantity Change Flag (delta_quantity_c)” on J-GATE3.0 Connectivity Manual [Business Message ... Show Details
- No：10521
- Updated Date：2021/03/11 16:54
- Modified on：2023/01/23 12:20
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[J-GATE3.0]What functions are mandatory to be set in TradeGuard?
Functions related to Hard Limit is mandatory to be set. Specifically the items below: 1. PTLG and Trading User 2. Tradeable 3. Max Size 4. Restricted In... Show Details
- No：10536
- Updated Date：2021/03/31 12:41
- Modified on：2023/01/17 07:25
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[J-GATE3.0] Is there a case that orders can be sent although Order rate limit (Limit for number o...
Order Rate Limit is Breached when a tenth of the set Limit is exceeded within a tenth of a second. However, it is not always calculated precisely every te... Show Details
- No：10630
- Updated Date：2021/03/11 17:05
- Modified on：2023/01/17 12:00
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[J-GATE3.0] What is the cause of the error code “-850012” on TradeGuard?
The relevant error is returned when the series which was ordered is not registered to PTLG (Pre-Trade Limit Groups). Please check the setting of PTLG. Show Details
- No：10635
- Updated Date：2021/03/11 17:05
- Modified on：2023/01/17 12:22
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[J-GATE3.0] Is there an expiration date to the password of a J-GATE login ID?
There are no expiration date for the password. Show Details
- No：10651
- Updated Date：2021/03/11 17:06
- Modified on：2023/01/17 12:42
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[J-GATE3.0] What is a member number? Is the member number fixed value?
Member number is a value that is set to [cst_id_n] of DA6, which is an answer to DQ6 (Broker Information). If the sponsoring sub-participant wishes to recei... Show Details
- No：10662
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 11:57
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[J-GATE3.0]How to acquire series codes.
Please be informed that series codes (series field) can be acquired by DQ124. For details, please refer to “3.12 DQ124 Delta Instrument Series QUERY (Reques... Show Details
- No：10671
- Updated Date：2021/03/17 14:11
- Modified on：2023/01/17 09:13
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