JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] When is the trading hours for J-GATE?
Please be informed that trading hours is on the JPX website. >Auction Trading https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.ht... Show Details
- No：14824
- Updated Date：2022/10/31 08:02
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[J-GATE3.0] The delisted Securities Option has been delisted in DQ120 (Request for acquiring unde...
In case when a series appears to be delisted in DQ120 (Request for acquiring underlying information) but appears to still exist in DQ124 (Request for acqui... Show Details
- No：10532
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/17 08:09
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[J-GATE3.0]What are the items for time and date on J-GATE?
Time and date items on J-GATE are as follows. For details, please refer to “4.5.3 Types of Date Items and those Concepts in J-GATE” in "J-GATE3.0_Connecti... Show Details
- No：10788
- Updated Date：2021/03/24 09:12
- Modified on：2023/01/17 08:45
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[J-GATE3.0] What is the latency for J-GATE?
As mentioned on the JPX website, internal processing time measured from when order was received until registration to order book is completed and its respons... Show Details
- No：14820
- Updated Date：2022/10/31 08:02
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[J-GATE3.0]Is there certain version required for OS (Windows Linux) etc. to connect to J-GATE?
Users are required to use the OMnet API to connect to J-GATE. In order to use the Omnet API, users are required to use the API kit provided by Nasdaq. Pl... Show Details
- No：14902
- Updated Date：2022/11/25 07:52
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[J-GATE3.0] Regarding series' base information
Please note that a product introduction will be conducted in 2 phases. In the 1st phase, the underlying information that is the series' base information of ... Show Details
- No：15973
- Updated Date：2023/03/06 07:55
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[J-GATE3.0] Will 1 line be sufficient to retrieve ITCH?
As a backup during failure, ITCH disseminates the same information from two servers at all times. In order to prepare for failure, we recommend using two li... Show Details
- No：10500
- Updated Date：2021/03/02 14:15
- Modified on：2023/01/17 07:16
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[J-GATE3.0]For TSS, how should we handle those that end in '_E'?
Please disregard, since this is set for internal use. Show Details
- No：10525
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/17 07:04
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[J-GATE3.0] Underlying which was delisted seems to be remained in Structure 37201 of DQ120. Is no...
Please note that Structure 37002 is not provided even if the underlying was delisted because we keep the record of the delisted underlying in order to indi... Show Details
- No：10533
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/23 12:22
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[J-GATE3.0] How to change the password for TradeGuard.
For TradeGuard (API), users are able to change the password the same way as other trading IDs. On the other hand, TradeGuard (GUI) provides function... Show Details
- No：10553
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:22
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