JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] Where can I download J-GATE's Checklist?
Please download the checklist from the System Documents Site > System Documents > J-GATE3.0 > Checklist. Show Details
- No：14822
- Updated Date：2022/10/31 08:02
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[J-GATE3.0] Regarding series' base information
Please note that a product introduction will be conducted in 2 phases. In the 1st phase, the underlying information that is the series' base information of ... Show Details
- No：15973
- Updated Date：2023/03/06 07:55
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[J-GATE3.0] When is the trading hours for J-GATE?
Please be informed that trading hours is on the JPX website. >Auction Trading https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.ht... Show Details
- No：14824
- Updated Date：2022/10/31 08:02
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[J-GATE3.0] What is the latency for J-GATE?
As mentioned on the JPX website, internal processing time measured from when order was received until registration to order book is completed and its respons... Show Details
- No：14820
- Updated Date：2022/10/31 08:02
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[J-GATE3.0]How to retrieve the J-GATE User's Guide.
The J-GATE User's Guide can be downloaded from System Documents Site as below. [System Documents Site] URL : https://faqsd.jpx.co.jp/?site_domain=e... Show Details
- No：10568
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 07:53
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[J-GATE3.0]Is there certain version required for OS (Windows Linux) etc. to connect to J-GATE?
Users are required to use the OMnet API to connect to J-GATE. In order to use the Omnet API, users are required to use the API kit provided by Nasdaq. Pl... Show Details
- No：14902
- Updated Date：2022/11/25 07:52
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[J-GATE3.0] What is the Alternative Data Service?
Alternative Data Service is a paid service which provides data related to J-GATE (order/trade data, system stats data, timestamp data, etc.). For details,... Show Details
- No：10839
- Updated Date：2021/03/24 09:14
- Modified on：2025/07/29 16:15
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[J-GATE3.0] When can we download jar file for Trade Guard?
Jar file can be downloaded from the URL which will be notified after applying for a TradeGuard ID. Please note that download is only available during online... Show Details
- No：15362
- Updated Date：2023/01/23 15:44
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[J-GATE3.0] Regarding TradeGuard setting, can multiple risk limit units (Quantity, Volume, Value)...
Multiple risk value units (Quantity, Volume, Value) cannot be set for Tradeable in the same PTLG (Pre-Trade Limits Group). For risk value unit, either Quant... Show Details
- No：10840
- Updated Date：2021/05/26 08:59
- Modified on：2023/01/17 13:42
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[J-GATE3.0] Are there additional fees to participate in J-GATE's Holiday Test?
For users who have login IDs in Production environment, there are neither additional fees nor applications to participate in J-GATE's Holiday Test. (There mi... Show Details
- No：16612
- Updated Date：2023/07/14 16:26
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