JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]Is there certain version required for OS (Windows Linux) etc. to connect to J-GATE?
Users are required to use the OMnet API to connect to J-GATE. In order to use the Omnet API, users are required to use the API kit provided by Nasdaq. Pl... Show Details
- No：14902
- Updated Date：2022/11/25 07:52
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[J-GATE3.0] Where can I download J-GATE's Checklist?
Please download the checklist from the System Documents Site > System Documents > J-GATE3.0 > Checklist. Show Details
- No：14822
- Updated Date：2022/10/31 08:02
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[J-GATE3.0] What is J-GATE's MM(Market Maker) Program?
Purpose of the Market Maker Program is to ensure smooth execution of transactions and improve liquidity in the OSE futures and options market by securing tra... Show Details
- No：14818
- Updated Date：2022/10/31 08:01
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[J-GATE3.0] When is the trading hours for J-GATE?
Please be informed that trading hours is on the JPX website. >Auction Trading https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.ht... Show Details
- No：14824
- Updated Date：2022/10/31 08:02
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[J-GATE3.0] Is it permitted to share documents and API kit related to J-GATE to others such as cu...
Sharing documents and API kit related to J-GATE to outsider is forbidden. The person who is interested in our service is required to contact JPX Service Des... Show Details
- No：15366
- Updated Date：2023/01/23 15:54
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[J-GATE3.0] What does the error code "-310454" mean? We queried DC90 through API to set the login...
The error code "-310454" means the login ID that is trying to be set by DC90 is already occupied in other PTLG(Pre-Trade Limit Group). Show Details
- No：10879
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:47
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[J-GATE3.0]Does the increased number of PTLG and Tradeable affect to the performance? In addition...
The number of Tradable and PTLG set on TradeGuard, and the optional functions do not affect to performance. Show Details
- No：10518
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/18 16:25
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[J-GATE3.0] What are the numbering rule and numbering range of [trade_number_i] (Trade Number)?
[trade_number_i] (Trade Number) is set for every Instrument Type. Numbering range is not pre-defined for every Instrument Type. Show Details
- No：10817
- Updated Date：2021/03/24 09:14
- Modified on：2023/01/17 10:22
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[J-GATE3.0] Why are IP addresses for TradeGuard GUI and TradeGuard API different?
Since TradeGuard GUI directly connects to TradeGuard, IP address for TradeGuard GUI is the IP address for TradeGuard itself. However, since TradeGuard API s... Show Details
- No：10866
- Updated Date：2021/03/31 12:38
- Modified on：2023/01/17 12:50
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[J-GATE3.0] How to disseminate market information in case of Combination Series is executed.
Please be informed that when Combination Series is executed, only BD70 (Price Information) for Combination Series is disseminated, whereas BD70 (Price Info... Show Details
- No：15374
- Updated Date：2023/01/23 15:55
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