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- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]Is it only possible to use DQ124 (Request for acquiring instrument series) for Delta Q...
Since DQ124 (Request for acquiring instrument series) generates high level of traffic, please use Delta Query except for 1. “the initial connection to J-GATE... Show Details
- No：10526
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/17 07:05
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[J-GATE3.0] Order of BD6 (Trade Execution notice) and BO5 (Order reception and result notice). Is...
As mentioned in “1.1.3.1 Broadcast message sequence” of "J-GATE3.0_Connectivity_Manual_Business_Message_part", J-GATE does not guarantee the order between ... Show Details
- No：10569
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 08:02
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[J-GATE3.0]Is the TradeGuard GUI login ID password the same as the TradeGuard API password?
Yes, the same password is assigned. Show Details
- No：10652
- Updated Date：2021/03/11 17:07
- Modified on：2023/01/17 12:42
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[J-GATE3.0] What value is set for Second in ITCH tag T(seconds tag)? Also, what value is set for ...
For Second in ITCH tag T(seconds tag), UNIX time (Elapsed time from January 1st, 1970, 0:0:0 UTC (=UNIX epoch)) is set by seconds. For Timestamp-Nanosecon... Show Details
- No：10531
- Updated Date：2021/03/17 14:08
- Modified on：2023/01/18 17:30
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[J-GATE3.0]Are there Hardware and Software requirements to use TradeGuard GUI?
In order to use TradeGuard (GUI), the requirements below must be fulfilled. Pay special attention that Java (Open JDK 11 (java11)) must be installed to the ... Show Details
- No：10535
- Updated Date：2021/03/11 16:56
- Modified on：2026/03/11 15:30
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[J-GATE3.0]Is it possible to trade without Max Size (hard limit) setting on TradeGuard?
Max Size (hard limit) setting is required for trading on the production environment. However, trading is possible without the relevant settings on the test ... Show Details
- No：10538
- Updated Date：2021/03/11 16:56
- Modified on：2023/01/17 07:26
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[J-GATE3.0] What are the rules regarding setting of PTLG (Pre-Trade Limit Group), such as maximum...
- PTLG (ptl_id_s) should be 32 characters. - The first 16 characters fixes with "Admin Sub Participant Code_Sub Participant ID_" example : JEOSE00_JEOSE... Show Details
- No：10544
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 08:33
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[J-GATE3.0]Is it possible to trade with a TradeGuard User?
Please note that TradeGuard Users cannot trade. Show Details
- No：10554
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:23
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[J-GATE3.0] How to set different values of upper limits on each risk check type per login ID level.
Since all the settings are applied to all the login IDs under the same PTLG (Pre-Trade Limits Group), there are no direct functions to set different upper ... Show Details
- No：10680
- Updated Date：2021/03/17 14:13
- Modified on：2023/01/17 12:58
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[J-GATE3.0] Can the user set the max size by themselves?
By using TradeGuard, participants are able to set the risk parameters of orders and executions. Show Details
- No：10695
- Updated Date：2021/03/17 14:28
- Modified on：2023/01/17 13:01
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