J-GATE3.0

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Application & System Support > J-GATE3.0

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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Miscellaneous(28)

Frequently Referenced FAQ

Latest FAQ

FAQ within [ J-GATE3.0 ]

1-10 of Total 300

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[J-GATE3.0] Where can I download J-GATE's Checklist?

Please download the checklist from the System Documents Site > System Documents > J-GATE3.0 > Checklist. Show Details
- No：14822
- Updated Date：2022/10/31 08:02
[J-GATE3.0] What is the latency for J-GATE?

As mentioned on the JPX website, internal processing time measured from when order was received until registration to order book is completed and its respons... Show Details
- No：14820
- Updated Date：2022/10/31 08:02
[J-GATE3.0] Regarding series' base information

Please note that a product introduction will be conducted in 2 phases. In the 1st phase, the underlying information that is the series' base information of ... Show Details
- No：15973
- Updated Date：2023/03/06 07:55
[J-GATE3.0] When is the trading hours for J-GATE?

Please be informed that trading hours is on the JPX website. >Auction Trading https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.ht... Show Details
- No：14824
- Updated Date：2022/10/31 08:02
[J-GATE3.0] What are the list of products that J-GATE handles?

Please refer to the JPX website listed below. URL: https://www.jpx.co.jp/english/derivatives/products/list/index.html Show Details
- No：10734
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:30
[J-GATE3.0]Is there certain version required for OS (Windows Linux) etc. to connect to J-GATE?

Users are required to use the OMnet API to connect to J-GATE. In order to use the Omnet API, users are required to use the API kit provided by Nasdaq. Pl... Show Details
- No：14902
- Updated Date：2022/11/25 07:52
[J-GATE3.0] What kind of users can use MO75 (Transaction to Enter J-Net Orders) and MO76 (Transac...

Below users are able to use MO75 (Transaction to Enter J-Net Orders) and MO76 (Transaction to enter J-Net Cross Orders). -General User -Trading Use... Show Details
- No：15372
- Updated Date：2023/01/23 15:55
[J-GATE3.0]What is the trigger of forced-logout?

Forced-logout happens if there is no transaction, query nor polling during the monitoring period for each login ID. J-GATE sets the period of heartbeat moni... Show Details
- No：10816
- Updated Date：2021/03/24 09:14
- Modified on：2023/01/17 10:21
[J-GATE3.0] For a Market that does not have a M_PRE_CLOSE session, is it possible to specify [1] ...

Due to system specification, state type number [1] can be acquired for all Markets. In addition, for Markets that do not have a M_PRE_CLOSE session, orders ... Show Details
- No：10510
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/23 12:18
[J-GATE3.0]How to retrieve the J-GATE User's Guide.

The J-GATE User's Guide can be downloaded from System Documents Site as below. [System Documents Site] URL : https://faqsd.jpx.co.jp/?site_domain=e... Show Details
- No：10568
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 07:53

1-10 of Total 300

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