- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2025/12/12 09:00 Server Maintenance
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] Where can I download J-GATE's Checklist?
Please download the checklist from the System Documents Site > System Documents > J-GATE3.0 > Checklist. Show Details
- No：14822
- Updated Date：2022/10/31 08:02
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[J-GATE3.0] When is the trading hours for J-GATE?
Please be informed that trading hours is on the JPX website. >Auction Trading https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.ht... Show Details
- No：14824
- Updated Date：2022/10/31 08:02
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[J-GATE3.0]Is there certain version required for OS (Windows Linux) etc. to connect to J-GATE?
Users are required to use the OMnet API to connect to J-GATE. In order to use the Omnet API, users are required to use the API kit provided by Nasdaq. Pl... Show Details
- No：14902
- Updated Date：2022/11/25 07:52
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[J-GATE3.0] Regarding series' base information
Please note that a product introduction will be conducted in 2 phases. In the 1st phase, the underlying information that is the series' base information of ... Show Details
- No：15973
- Updated Date：2023/03/06 07:55
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[J-GATE3.0] What is the latency for J-GATE?
As mentioned on the JPX website, internal processing time measured from when order was received until registration to order book is completed and its respons... Show Details
- No：14820
- Updated Date：2022/10/31 08:02
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[J-GATE3.0] How to acquire updated time for price depth.
Updated time of price depth can be acquired from the timestamp in ITCH. Please note that the updated time of price depth cannot be acquired from API and BO1... Show Details
- No：10741
- Updated Date：2021/03/17 14:30
- Modified on：2023/01/17 13:45
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[J-GATE3.0]What is the trigger of forced-logout?
Forced-logout happens if there is no transaction, query nor polling during the monitoring period for each login ID. J-GATE sets the period of heartbeat moni... Show Details
- No：10816
- Updated Date：2021/03/24 09:14
- Modified on：2023/01/17 10:21
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[J-GATE3.0] What is the specification of the Dark Pool flag in sending an order message in J-NET ...
For the detail on specification of the dark pool flag, please refer to [exchange_info_s] in “MO75 Trade Report TRANSACTION (Transaction to Enter J-Net Orders... Show Details
- No：10843
- Updated Date：2021/03/24 16:40
- Modified on：2023/01/17 13:43
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What are the trading hours and orders acceptance time for J-GATE?
Trading hours of derivatives trading for J-GATE is posted on JPX website. URL: https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.html Show Details
- No：14992
- Updated Date：2022/12/29 12:26
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[J-GATE3.0]What will happen when order alternation (MO33), order cancellation (MO4) or proxy orde...
If order alternation (MO33) or order cancellation (MO4) is sent during NCP, the error message "transaction aborted (-12) and illegal transaction at this time... Show Details
- No：10591
- Updated Date：2021/03/11 17:02
- Modified on：2023/01/17 08:40
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