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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]Regarding CQ68 (Trading Date QUERY), should we query for other partition in addition t...
In order to acquire all the information by query from each partition, you are kindly required to query with specifying the market in each partition to th... Show Details
- No：10497
- Updated Date：2021/03/02 14:14
- Modified on：2023/01/18 16:00
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[J-GATE3.0]Where the ITCH will be connected to?
Regarding the Production Environment, please refer to [ J-GATE3.0 ITCH Connectivity Manual "4.2.3 IP Address / Port Numbers"]. For the Test Environment, ple... Show Details
- No：10498
- Updated Date：2021/03/02 14:15
- Modified on：2023/01/17 07:15
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[J-GATE3.0]Will the fields with empty remark column on each message in the connectivity guide be ...
Blank remark columns are not in use and should be treated the same as columns described as [Not used]. Please do not use these fields even if a value is set. Show Details
- No：10499
- Updated Date：2021/03/02 14:15
- Modified on：2023/01/17 07:11
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[J-GATE3.0] Will 1 line be sufficient to retrieve ITCH?
As a backup during failure, ITCH disseminates the same information from two servers at all times. In order to prepare for failure, we recommend using two li... Show Details
- No：10500
- Updated Date：2021/03/02 14:15
- Modified on：2023/01/17 07:16
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[J-GATE3.0]Which API is available for which User Types?
For User Types and available API messages, please refer to “7.1_List of Available API Messages by User Type” in “J-GATE3.0_Connectivity_Manual_Commonalities_... Show Details
- No：10509
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/18 16:01
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[J-GATE3.0] For a Market that does not have a M_PRE_CLOSE session, is it possible to specify [1] ...
Due to system specification, state type number [1] can be acquired for all Markets. In addition, for Markets that do not have a M_PRE_CLOSE session, orders ... Show Details
- No：10510
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/23 12:18
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[J-GATE3.0] TradeGuard (GUI) is currently displayed in English. Is there any plan to support Japa...
There are currently no plans to support Japanese. Show Details
- No：10511
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/18 16:38
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[J-GATE3.0]How much bandwidth is needed for testing?
Please refer to [3.8 Assumed necessary line bandwidth and market information message rates per second] on [J-GATE3.0_Connectivity_Manual_Commonalities_part].... Show Details
- No：10512
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:50
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[J-GATE3.0] The message "ACCOUNT_BREACH_MAX_SIZE = -850010 [Account has breached the MAX SIZE pre...
Since the quantity of the order exceeded the max size for quantity per order, please divide the order so that the quantity is under max size. Show Details
- No：10515
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:52
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[J-GATE3.0] How can we acquire report information?
Data is sent to user system by file transfer from the information distribution system (TMI). As file transfer protocol, FTP can be used to transfer files. U... Show Details
- No：10517
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:13
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