J-GATE3.0

JPX Market Innovation & Research / Japan Exchange Group

FAQ Site (Application FAQ / System Support FAQ)

Font Size
S
M
L

Application & System Support > J-GATE3.0

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

Log In

This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

Info&News

2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

Miscellaneous(28)

Frequently Referenced FAQ

Latest FAQ

FAQ within [ J-GATE3.0 ]

1-10 of Total 300

≪ 1 / 30page ≫

[J-GATE3.0] Can trading be done using the admin trading user?

Trading can be done using the admin trading user. For details on available API, please refer to [7.1_List of Available API Messages by User Type] on [J-GATE... Show Details
- No：10860
- Updated Date：2021/03/31 12:38
- Modified on：2023/01/17 12:46
[J-GATE3.0] What is the cause of DQ29 (Request for acquiring session information) query status er...

This may be caused due to incorrect value for Facility. Moreover, Facility must be set to EP0 for DQ29 (Request for acquiring session information). Show Details
- No：10685
- Updated Date：2021/03/17 14:14
- Modified on：2023/01/17 10:39
[J-GATE3.0] What is the error code (cstatus、txstat) when a user cancels during NCP.

When a user without authority executes alter/cancel during NCP, error code below will be returned. 　　Cstatus ：-12(Transaction aborted) 　　Txstat ：-1... Show Details
- No：10556
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:59
[J-GATE3.0] Order of BD6 (Trade Execution notice) and BO5 (Order reception and result notice). Is...

As mentioned in “1.1.3.1 Broadcast message sequence” of "J-GATE3.0_Connectivity_Manual_Business_Message_part", J-GATE does not guarantee the order between ... Show Details
- No：10569
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 08:02
[J-GATE3.0] BD70 (Price Information) and BD2 (Four Prices (High, Low, Open, Last/Close) Informati...

Since each broadcast is not guaranteed to disseminated in order, BD70 (Price Information) may not always be disseminated before BD2 (Four Prices (High, Low, ... Show Details
- No：10874
- Updated Date：2021/04/27 08:56
- Modified on：2023/01/17 14:37
[J-GATE3.0] What is "OTR" in J-GATE3.0?

Exchange started calculation of Order to Trade Ratio (OTR) and related operations after the launch of current J-GATE to enforce efficient ordering practices ... Show Details
- No：10862
- Updated Date：2021/05/25 15:21
- Modified on：2023/01/17 14:46
[J-GATE3.0] Can a user be a market maker without using MMP function?

Usage of MMP is optional. A user can place an order as Market Maker by using a trading user or a high frequency user without the use of MMP. Show Details
- No：15390
- Updated Date：2023/01/23 15:57
[J-GATE3.0] The message "ACCOUNT_BREACH_MAX_SIZE = -850010 [Account has breached the MAX SIZE pre...

Since the quantity of the order exceeded the max size for quantity per order, please divide the order so that the quantity is under max size. Show Details
- No：10515
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:52
[J-GATE3.0] What is the status of order execution?

To investigate the order execution status, please send the information below to JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp. -Type of order (ne... Show Details
- No：10891
- Updated Date：2021/04/07 08:08
- Modified on：2023/01/17 11:29
[J-GATE3.0]What is a Storm Control function?

Storm Control function is to protect JPX network from incoming communication with excessive load by limiting such unicast communication. This function may s... Show Details
- No：10612
- Updated Date：2021/03/11 17:04
- Modified on：2023/01/17 10:52

1-10 of Total 300

To Top of Page

PKSHA FAQ logo