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- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]How to login to the System Documents Site.
Please visit the following URL and login by entering account and password. [System Documents Site] URL : https://faqsd.jpx.co.jp/?site_domain=en_applicat... Show Details
- No：15392
- Updated Date：2023/01/23 15:57
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[J-GATE3.0] What is a purge port that a OUCH (Mass Cancel) User can connect?
In each OUCH partition, the exchange provides a TAP as a purge port that can be connected only by OUCH (Mass Cancel) user. When a user uses a purge port, th... Show Details
- No：12354
- Updated Date：2021/10/18 18:09
- Modified on：2023/01/17 14:47
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[J-GATE3.0]How to retrieve the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site as below. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_doma... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:14
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0] When are the holiday trading days?
Holiday Trading Days are published on the JPX website below. [Holiday Trading] https://www.jpx.co.jp/english/derivatives/rules/holidaytrading/ Show Details
- No：16888
- Updated Date：2023/10/17 08:19
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[J-GATE3.0]For TSS, how should we handle those that end in '_E'?
Please disregard, since this is set for internal use. Show Details
- No：10525
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/17 07:04
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[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
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[J-GATE3.0] What are the rules regarding setting of PTLG (Pre-Trade Limit Group), such as maximum...
- PTLG (ptl_id_s) should be 32 characters. - The first 16 characters fixes with "Admin Sub Participant Code_Sub Participant ID_" example : JEOSE00_JEOSE... Show Details
- No：10544
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 08:33
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[J-GATE3.0]Is the First Trading Date, which is set as series information for combination series (...
The date set for First Trading Date for combination series does not necessarily match with the actual first trading date. [Premise] -As for Fir... Show Details
- No：10543
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/19 10:21
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[J-GATE3.0] What is the configuration unit for MMP (Market Maker Protection)?
MMP configuration is made on each underlying. Since MMP triggering products within an underlying and minimum volume of quantity_protection_q and delta_prote... Show Details
- No：17116
- Updated Date：2023/12/26 15:29
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