JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] Can a user be a market maker without using MMP function?
Usage of MMP is optional. A user can place an order as Market Maker by using a trading user or a high frequency user without the use of MMP. Show Details
- No：15390
- Updated Date：2023/01/23 15:57
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[J-GATE3.0] What is the status of order execution?
To investigate the order execution status, please send the information below to JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp. -Type of order (ne... Show Details
- No：10891
- Updated Date：2021/04/07 08:08
- Modified on：2023/01/17 11:29
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[J-GATE3.0]How to confirm the four prices and the fixed trading volume.
The four prices and the fixed trading volume can be acquired by IQ42 (Request for acquiring trade statistics). Historical information can be requested, but ... Show Details
- No：10776
- Updated Date：2021/03/24 09:11
- Modified on：2023/01/17 13:22
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[J-GATE3.0]What functions are mandatory to be set in TradeGuard?
Functions related to Hard Limit is mandatory to be set. Specifically the items below: 1. PTLG and Trading User 2. Tradeable 3. Max Size 4. Restricted In... Show Details
- No：10536
- Updated Date：2021/03/31 12:41
- Modified on：2023/01/17 07:25
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[J-GATE3.0] What is IP address and Port number for J-GATE Login IDs?
Please confirm the User ID Application (setting information) on arrowface. Show Details
- No：10882
- Updated Date：2021/03/31 12:40
- Modified on：2023/01/17 14:42
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[J-GATE3.0] How to disseminate market information in case of Combination Series is executed.
Please be informed that when Combination Series is executed, only BD70 (Price Information) for Combination Series is disseminated, whereas BD70 (Price Info... Show Details
- No：15374
- Updated Date：2023/01/23 15:55
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[J-GATE3.0] What is the difference between BO5 (Order reception and result notice) and BD6 (Trade...
BO5 (Order reception and result notice) is a message which notifies order receipt, alteration, cancellation, execution results and expiration. Participants ... Show Details
- No：10803
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:34
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[J-GATE3.0] Order of BD6 (Trade Execution notice) and BO5 (Order reception and result notice). Is...
As mentioned in “1.1.3.1 Broadcast message sequence” of "J-GATE3.0_Connectivity_Manual_Business_Message_part", J-GATE does not guarantee the order between ... Show Details
- No：10569
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 08:02
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[J-GATE3.0]Is there any time range in which SCB (Static Circuit Breaker) is not applied with rega...
SCB shall not be applied after 20 minutes prior to closing, even if it meets the condition to apply SCB. For the detail, please refer to the "Conditions f... Show Details
- No：10789
- Updated Date：2021/03/24 09:12
- Modified on：2023/01/17 09:31
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[J-GATE3.0]Will the error which indicates the outside of orders acceptance time be different from...
There will be no difference. The error code below will also be returned when you tried to cancel or alternate the order at the outside of orders acceptanc... Show Details
- No：15363
- Updated Date：2023/01/23 15:44
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