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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] What is the [Application for Participation in Derivatives Holiday Trading]?
[Application for Participation in Derivatives Holiday Trading] is applicable to the non-Holiday Trading participant (a participant is usually set as non-Holi... Show Details
- No：13838
- Updated Date：2022/06/24 10:23
- Modified on：2023/03/03 17:09
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[J-GATE3.0]How to retrieve the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site as below. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_doma... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:14
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
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[J-GATE3.0] What sessions are eligible for Self Trade Prevention (STP)?
STP only applies to trading in ZARABA session. Uncrossing in Opening/Closing auctions is out of scope. Show Details
- No：17163
- Updated Date：2024/01/23 08:38
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[J-GATE3.0]Will the error which indicates the outside of orders acceptance time be different from...
There will be no difference. The error code below will also be returned when you tried to cancel or alternate the order at the outside of orders acceptanc... Show Details
- No：15363
- Updated Date：2023/01/23 15:44
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[J-GATE3.0]How many IDs can we have for Admin Trading User?
One Trading Participant can own up to 2 Login IDs of Trading (Admin) user type. If 3 or more IDs are required, ask OSE individually. Please note that J-GATE... Show Details
- No：10914
- Updated Date：2021/04/28 15:15
- Modified on：2023/01/17 09:44
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[J-GATE3.0]What types of circuit breaker are there on J-GATE?
There are DCB (Dynamic Circuit Breaker) and SCB (Static Circuit Breaker). DCB is a rule that from the viewpoint of preventing sudden price fluctuations,... Show Details
- No：10679
- Updated Date：2021/03/17 14:13
- Modified on：2023/01/17 09:38
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[J-GATE3.0] What is the error code (cstatus、txstat) when a user cancels during NCP.
When a user without authority executes alter/cancel during NCP, error code below will be returned. Cstatus ：-12(Transaction aborted) Txstat ：-1... Show Details
- No：10556
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:59
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[J-GATE3.0] What is the configuration unit for MMP (Market Maker Protection)?
MMP configuration is made on each underlying. Since MMP triggering products within an underlying and minimum volume of quantity_protection_q and delta_prote... Show Details
- No：17116
- Updated Date：2023/12/26 15:29
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