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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]As for TSS dissemination, which should be referenced, Market Level or Instrument Type ...
TSS (Trading Session State) is output at either level. However, please take into consideration that there are products such as Nikkei 225 VI Futures where T... Show Details
- No：10524
- Updated Date：2021/03/31 12:42
- Modified on：2023/01/17 07:03
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[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
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[J-GATE3.0] What is API for J-GATE?
API for J-GATE defines as a tool between users and J-GATE, which is [Open Application Programming Interface] provided by Nasdaq Technology AB. For more deta... Show Details
- No：10809
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:54
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[J-GATE3.0]How to retrieve the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site as below. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_doma... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:14
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0]What is the TSS (A_ZARABA_E2)?
This session has been added due to implementation of Intraday Margin Renewal. However, this can be disregarded as it serves no purpose for the participants.... Show Details
- No：10557
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 08:00
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[J-GATE3.0] What are trade halt and trade halt (suspend)?
Trade halt is a restriction which restricts the order acceptance for specific series or underlying based on the exchange's judgment of necessity. However, t... Show Details
- No：17246
- Updated Date：2024/02/20 08:14
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[J-GATE3.0]Where can I find the OUCH Connectivity Manual?
"OUCH Connectivity Manual" can be downloaded from the System Documents Site. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_domain=... Show Details
- No：10593
- Updated Date：2021/04/07 15:39
- Modified on：2023/01/17 09:20
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[J-GATE3.0] What is the connective destination of TradeGuard?
The address of TradeGuard launch page is provided by Exchange when a Login ID is issued. The address can be found in a CSV file in arrowface. The ad... Show Details
- No：10541
- Updated Date：2021/03/11 16:56
- Modified on：2023/01/17 08:26
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[J-GATE3.0] What sessions are eligible for Self Trade Prevention (STP)?
STP only applies to trading in ZARABA session. Uncrossing in Opening/Closing auctions is out of scope. Show Details
- No：17163
- Updated Date：2024/01/23 08:38
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