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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] What is a purge port that a OUCH (Mass Cancel) User can connect?
In each OUCH partition, the exchange provides a TAP as a purge port that can be connected only by OUCH (Mass Cancel) user. When a user uses a purge port, th... Show Details
- No：12354
- Updated Date：2021/10/18 18:09
- Modified on：2023/01/17 14:47
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[J-GATE3.0] Can a member number in DQ6 (Broker Information) for sponsored sub-participant be acqu...
A member number in DQ6 (broker information) for sponsored sub-participant cannot be acquired from a login ID under the sponsoring sub-participant. To acquir... Show Details
- No：10740
- Updated Date：2021/03/17 14:30
- Modified on：2023/01/17 13:44
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[J-GATE3.0]What is the assumed necessary line bandwidth for Market Information Users?
Please refer to “3.8 Assumed necessary line bandwidth and market information message rates per second ” on J-GATE3.0 Connectivity Manual [Commonalities part]... Show Details
- No：15385
- Updated Date：2023/01/23 15:56
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[J-GATE3.0]Is the First Trading Date, which is set as series information for combination series (...
The date set for First Trading Date for combination series does not necessarily match with the actual first trading date. [Premise] -As for Fir... Show Details
- No：10543
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/19 10:21
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[J-GATE3.0]Will the error which indicates the outside of orders acceptance time be different from...
There will be no difference. The error code below will also be returned when you tried to cancel or alternate the order at the outside of orders acceptanc... Show Details
- No：15363
- Updated Date：2023/01/23 15:44
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[J-GATE3.0] What is API for J-GATE?
API for J-GATE defines as a tool between users and J-GATE, which is [Open Application Programming Interface] provided by Nasdaq Technology AB. For more deta... Show Details
- No：10809
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:54
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[J-GATE3.0]What is a Storm Control function?
Storm Control function is to protect JPX network from incoming communication with excessive load by limiting such unicast communication. This function may s... Show Details
- No：10612
- Updated Date：2021/03/11 17:04
- Modified on：2023/01/17 10:52
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0]How to retrieve the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site as below. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_doma... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:14
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[J-GATE3.0] Is the timestamp in BO5 provided in milliseconds?
Timestamp in BO5 (Order reception and result notice) is provided in seconds [tv_sec] (processed timestamp) as well as in nanoseconds [tv_nsec] (processed tim... Show Details
- No：10676
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:35
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