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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] What are trade halt and trade halt (suspend)?
Trade halt is a restriction which restricts the order acceptance for specific series or underlying based on the exchange's judgment of necessity. However, t... Show Details
- No：17246
- Updated Date：2024/02/20 08:14
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[J-GATE3.0] Is there functional difference between TradeGuard (GUI) and TradeGuard (API)?
TradeGuard (API) does not support the functions below: 1. Current Consumption Tab 2. Order Rate Limit setting (For Order Rate Limit, only TradeGuard... Show Details
- No：10520
- Updated Date：2021/03/31 12:41
- Modified on：2023/01/18 16:33
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[J-GATE3.0]Regarding STP function in J-GATE, when will "Cancel New" be available?
In current, "Cancel New" (when a login ID under a Sub-participant code that is STP configured in J-GATE sends new or alters an order(s), and if the order(s) ... Show Details
- No：10868
- Updated Date：2021/05/26 08:59
- Modified on：2023/01/17 13:21
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[J-GATE3.0] What is a purge port that a OUCH (Mass Cancel) User can connect?
In each OUCH partition, the exchange provides a TAP as a purge port that can be connected only by OUCH (Mass Cancel) user. When a user uses a purge port, th... Show Details
- No：12354
- Updated Date：2021/10/18 18:09
- Modified on：2023/01/17 14:47
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[J-GATE3.0] What is the underlying of NIKKEI 225 Index MINI Futures ?
It is “225M”. For details, please refer to J-GATE3.0 Connectivity Manual [Buesiness_Message_part] Appendix "3.10.6-1_Underlying Asset List". Show Details
- No：10842
- Updated Date：2021/03/24 16:39
- Modified on：2023/01/17 11:43
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[J-GATE3.0] Regarding types of existing login ID, can a market information user be switched to a ...
The user type of an existing Login ID cannot be changed. If you wish to change the user type, please submit a request of deletion for the existing ID and a ... Show Details
- No：10779
- Updated Date：2021/04/09 09:00
- Modified on：2023/01/17 13:41
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[J-GATE3.0]How to obtain J-GATE manual/specifications.
"J-GATE3.0_Connectivity_Manual_Commonalities_part" and "J-GATE3.0_Connectivity_Manual_Business_Message_part" from the System Documents Site. [System... Show Details
- No：10674
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:15
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[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
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[J-GATE3.0]How to retrieve the Connectivity Manual/Specifications for ITCH?
The ITCH Connectivity Manual can be downloaded from System Documents Site as below. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_doma... Show Details
- No：10673
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:14
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[J-GATE3.0] What is the difference between BO5 (Order reception and result notice) and BD6 (Trade...
BO5 (Order reception and result notice) is a message which notifies order receipt, alteration, cancellation, execution results and expiration. Participants ... Show Details
- No：10803
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:34
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