JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > J-GATE3.0 > TradeGuard
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
Log In
Info&News
- 2026/09/24 09:00 The new FAQ has been updated !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
Keyword Search
Frequently Referenced FAQ
FAQ within [ TradeGuard ]
-
[J-GATE3.0] How to change the password for TradeGuard.
For TradeGuard (API), users are able to change the password the same way as other trading IDs. On the other hand, TradeGuard (GUI) provides function... Show Details
- No：10553
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:22
-
[J-GATE3.0] Will TradeGuard be logged out automatically?
Unless J-GATE becomes offline, even if TradeGuard is not used for a prolonged period, TradeGuard will not be logged out automatically. Show Details
- No：10872
- Updated Date：2021/04/28 08:06
- Modified on：2023/01/17 14:29
-
[J-GATE3.0] What is the Restricted Instruments function in TradeGuard?
Restricted Instruments is a function to control whether PTLG can only trade series defined in the Tradeable or not. If Restricted Instruments is set, orders... Show Details
- No：10813
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:33
-
[J-GATE3.0] When both Instrument Class and Instrument Type is set in max size on TradeGuard, whic...
There is no priority between Instrument Class and Instrument Type. If both Instrument Class and Instrument Type is set in max size, the limit with smaller v... Show Details
- No：10672
- Updated Date：2021/03/17 14:11
- Modified on：2023/01/17 09:13
-
[J-GATE3.0] When adding/deleting login ID to PTLG (Pre-Trade Limit Group), changes on TradeGuard ...
For both TradeGuard (GUI) and TradeGuard (API), setting changes of adding/deleting login ID will be applied on following business day. Show Details
- No：10675
- Updated Date：2021/03/17 14:12
- Modified on：2023/01/17 09:34
-
[J-GATE3.0] What are numbers FUT1,2,3 for product in TradeGuard indicating?
The numbers 2 and 3 on FUT2 and FUT3 are difference of contract months of when Combination Series was created. For details, please refer to “Appendix_TradeG... Show Details
- No：10738
- Updated Date：2021/03/17 14:30
- Modified on：2023/01/17 13:07
-
[J-GATE3.0] What to do when application for TradeGuard does not start.
If the application for TradeGuard does not start, please troubleshoot by referring to the documents below. -[Launching the Application - Troubleshoot - La... Show Details
- No：15375
- Updated Date：2023/01/23 15:55
-
[J-GATE3.0]Is it possible to trade with a TradeGuard User?
Please note that TradeGuard Users cannot trade. Show Details
- No：10554
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:23
-
[J-GATE3.0] Is it mandatory to register MMP user to PTLG?
Same as the Market Information user, since MMP user are not able to place orders, it is not mandatory to register to PTLG. Show Details
- No：10608
- Updated Date：2021/03/11 17:04
- Modified on：2023/01/17 09:43
-
[J-GATE3.0] What is the cause of the error code “-850012” on TradeGuard?
The relevant error is returned when the series which was ordered is not registered to PTLG (Pre-Trade Limit Groups). Please check the setting of PTLG. Show Details
- No：10635
- Updated Date：2021/03/11 17:05
- Modified on：2023/01/17 12:22
1-10 of Total 58