- Application & System Support > J-GATE3.0 > Miscellaneous
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Miscellaneous ]
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[J-GATE3.0] What are the list of products that J-GATE handles?
Please refer to the JPX website listed below. URL: https://www.jpx.co.jp/english/derivatives/products/list/index.html Show Details
- No：10734
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:30
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[J-GATE3.0] Regarding business days for J-GATE.
1. Production Environment Non-Business days for auction are as blow: (1) Sundays (2) Public holidays (3) If public holiday is on Sunday, the following ... Show Details
- No：11188
- Updated Date：2021/04/23 11:40
- Modified on：2023/01/17 11:51
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[J-GATE3.0]What are the On-Demand Strike Prices?
On-demand strike prices offer a mechanism to add strike prices based on application from participants alongside normal strike prices that are automatically s... Show Details
- No：15381
- Updated Date：2023/01/23 15:56
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[J-GATE3.0] Where should we check for status on system failure related to trading?
In the event of a system failure related to trading, market status will be provided on the following JPX website (market system status). URL: https://www.jp... Show Details
- No：16797
- Updated Date：2023/09/15 11:41
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[J-GATE3.0] How can we acquire report information?
Data is sent to user system by file transfer from the information distribution system (TMI). As file transfer protocol, FTP can be used to transfer files. U... Show Details
- No：10517
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:13
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What are the trading hours and orders acceptance time for J-GATE?
Trading hours of derivatives trading for J-GATE is posted on JPX website. URL: https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.html Show Details
- No：14992
- Updated Date：2022/12/29 12:26
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[J-GATE3.0]What is the rule of Price Limit of spread for TSE Mothers Index Futures?
Price Limit for TSE Mothers Index Futures is set as follows and updated on every trade date. Upper Limit : (Upper Limit of Price Limit of Far Contract Mon... Show Details
- No：10609
- Updated Date：2021/03/11 17:04
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[J-GATE3.0] What is the Alternative Data Service?
Alternative Data Service is a paid service which provides data related to J-GATE (order/trade data, system stats data, timestamp data, etc.). For details,... Show Details
- No：10839
- Updated Date：2021/03/24 09:14
- Modified on：2025/07/29 16:15
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[J-GATE3.0] What is the business hours and non-business days?
Please visit the JPX website linked below. [Market Holidays] URL: https://www.jpx.co.jp/english/corporate/about-jpx/calendar/ Show Details
- No：10880
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:49
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[J-GATE3.0] Can users connect to J-GATE from overseas?
Please note that login to J-GATE from overseas is prohibited, users are required to connect from a site in Japan. Show Details
- No：16610
- Updated Date：2023/07/14 15:40
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