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- Application & System Support > J-GATE3.0 > Miscellaneous
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Miscellaneous ]
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[J-GATE3.0]What is the measures for BCP?
Please refer to the documents below. J-GATE3.0 Connectivity Manual [Commonalities part]: "3.6 About Disaster Recovery" J-GATE3.0 ITCH Connectivity Manual... Show Details
- No：10731
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 11:54
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[J-GATE3.0] What are the list of products that J-GATE handles?
Please refer to the JPX website listed below. URL: https://www.jpx.co.jp/english/derivatives/products/list/index.html Show Details
- No：10734
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:30
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[J-GATE3.0]Are there any products of overseas indices which do not meet the decision method of la...
For the listed overseas indices products, last trading day is set by considering non-business day in its home country and the following business day of the l... Show Details
- No：10857
- Updated Date：2021/03/31 12:38
- Modified on：2023/01/17 12:26
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[J-GATE3.0]What is the rule of Price Limit of spread for TSE Mothers Index Futures?
Price Limit for TSE Mothers Index Futures is set as follows and updated on every trade date. Upper Limit : (Upper Limit of Price Limit of Far Contract Mon... Show Details
- No：10609
- Updated Date：2021/03/11 17:04
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[J-GATE3.0] What is a network gateway?
For the client system, a network gateway (NG) is a server acting as an access point to the central system. In J-GATE, NG sever is logically divided into mul... Show Details
- No：10808
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:53
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[J-GATE3.0] What are the overview and contract specifications for each product?
Please refer to URL below for overview and contract specifications for each product. [List of Products] URL: https://www.jpx.co.jp/english/derivatives/prod... Show Details
- No：10881
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:49
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[J-GATE3.0]What are the On-Demand Strike Prices?
On-demand strike prices offer a mechanism to add strike prices based on application from participants alongside normal strike prices that are automatically s... Show Details
- No：15381
- Updated Date：2023/01/23 15:56
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[J-GATE3.0]How to initialize password of LoginIDs?
Please download "J-GATE3.0_Password_Reset_Unlock_Application" from the System Documents Site , fill in the required information on the form, and send it ... Show Details
- No：10516
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/18 16:11
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[J-GATE3.0] What is the package that J-GATE is using?
Genium INET Trading from Nasdaq is adopted. This package maintains world's highest level of system efficiency and J-GATE makes possible a market with high a... Show Details
- No：10732
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:28
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[J-GATE3.0] Please explain about the tick size.
Tick size is the price value in placing orders, and it is set for each product. Tick size for each product can be acquired by DQ122 (Request for acquiri... Show Details
- No：10910
- Updated Date：2021/03/31 12:40
- Modified on：2023/01/17 13:23
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