- Application & System Support > J-GATE3.0 > Miscellaneous
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2025/12/12 09:00 Server Maintenance
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
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Frequently Referenced FAQ
FAQ within [ Miscellaneous ]
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What are the trading hours and orders acceptance time for J-GATE?
Trading hours of derivatives trading for J-GATE is posted on JPX website. URL: https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.html Show Details
- No：14992
- Updated Date：2022/12/29 12:26
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[J-GATE3.0] Regarding business days for J-GATE.
1. Production Environment Non-Business days for auction are as blow: (1) Sundays (2) Public holidays (3) If public holiday is on Sunday, the following ... Show Details
- No：11188
- Updated Date：2021/04/23 11:40
- Modified on：2023/01/17 11:51
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[J-GATE3.0] What is the package that J-GATE is using?
Genium INET Trading from Nasdaq is adopted. This package maintains world's highest level of system efficiency and J-GATE makes possible a market with high a... Show Details
- No：10732
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:28
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[J-GATE3.0] What is a system reboot?
JPX published “Report from the Council for Recurrence Prevention Measures” on March 3, 2021 to prevent recurrence the system failure on arrowhead on Octobe... Show Details
- No：14378
- Updated Date：2022/08/26 12:26
- Modified on：2023/01/17 15:00
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[J-GATE3.0]What are the On-Demand Strike Prices?
On-demand strike prices offer a mechanism to add strike prices based on application from participants alongside normal strike prices that are automatically s... Show Details
- No：15381
- Updated Date：2023/01/23 15:56
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[J-GATE3.0] What is a network gateway?
For the client system, a network gateway (NG) is a server acting as an access point to the central system. In J-GATE, NG sever is logically divided into mul... Show Details
- No：10808
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:53
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[J-GATE3.0] Where should we check for status on system failure related to trading?
In the event of a system failure related to trading, market status will be provided on the following JPX website (market system status). URL: https://www.jp... Show Details
- No：16797
- Updated Date：2023/09/15 11:41
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[J-GATE3.0] What are the list of products that J-GATE handles?
Please refer to the JPX website listed below. URL: https://www.jpx.co.jp/english/derivatives/products/list/index.html Show Details
- No：10734
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:30
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[J-GATE3.0] What is the business hours and non-business days?
Please visit the JPX website linked below. [Market Holidays] URL: https://www.jpx.co.jp/english/corporate/about-jpx/calendar/ Show Details
- No：10880
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:49
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[J-GATE3.0] Can users connect to J-GATE from overseas?
Please note that login to J-GATE from overseas is prohibited, users are required to connect from a site in Japan. Show Details
- No：16610
- Updated Date：2023/07/14 15:40
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