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- Application & System Support > J-GATE3.0 > Miscellaneous
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Info&News
- 2026/03/02 09:00 The new FAQ has been updated !
- 2026/03/02 09:00 The new FAQ has been uploaded !
- 2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site
Keyword Search
Frequently Referenced FAQ
FAQ within [ Miscellaneous ]
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[J-GATE3.0]What are the On-Demand Strike Prices?
On-demand strike prices offer a mechanism to add strike prices based on application from participants alongside normal strike prices that are automatically s... Show Details
- No：15381
- Updated Date：2023/01/23 15:56
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[J-GATE3.0] What are the list of products that J-GATE handles?
Please refer to the JPX website listed below. URL: https://www.jpx.co.jp/english/derivatives/products/list/index.html Show Details
- No：10734
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:30
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RNP is an index that was developed by Russell Investments and Nomura Securities Co., Ltd. RNP is a benchmark index suited for passive investment strategies. Show Details
- No：13579
- Updated Date：2022/04/28 15:50
- Modified on：2023/01/17 14:55
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[J-GATE3.0]What is the measures for BCP?
Please refer to the documents below. J-GATE3.0 Connectivity Manual [Commonalities part]: "3.6 About Disaster Recovery" J-GATE3.0 ITCH Connectivity Manual... Show Details
- No：10731
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 11:54
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[J-GATE3.0] What are the overview and contract specifications for each product?
Please refer to URL below for overview and contract specifications for each product. [List of Products] URL: https://www.jpx.co.jp/english/derivatives/prod... Show Details
- No：10881
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:49
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[J-GATE3.0] Where should we check for status on system failure related to trading?
In the event of a system failure related to trading, market status will be provided on the following JPX website (market system status). URL: https://www.jp... Show Details
- No：16797
- Updated Date：2023/09/15 11:41
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[J-GATE3.0] What is the business hours and non-business days?
Please visit the JPX website linked below. [Market Holidays] URL: https://www.jpx.co.jp/english/corporate/about-jpx/calendar/ Show Details
- No：10880
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:49
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[J-GATE3.0] How can we acquire report information?
Data is sent to user system by file transfer from the information distribution system (TMI). As file transfer protocol, FTP can be used to transfer files. U... Show Details
- No：10517
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:13
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[J-GATE3.0] When are the holiday trading days?
Holiday Trading Days are published on the JPX website below. [Holiday Trading] https://www.jpx.co.jp/english/derivatives/rules/holidaytrading/ Show Details
- No：16888
- Updated Date：2023/10/17 08:19
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[J-GATE3.0] What is the package that J-GATE is using?
Genium INET Trading from Nasdaq is adopted. This package maintains world's highest level of system efficiency and J-GATE makes possible a market with high a... Show Details
- No：10732
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:28
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