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- Application & System Support > J-GATE3.0 > Miscellaneous
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Miscellaneous ]
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[J-GATE3.0] What is a network gateway?
For the client system, a network gateway (NG) is a server acting as an access point to the central system. In J-GATE, NG sever is logically divided into mul... Show Details
- No：10808
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:53
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[J-GATE3.0]What are the On-Demand Strike Prices?
On-demand strike prices offer a mechanism to add strike prices based on application from participants alongside normal strike prices that are automatically s... Show Details
- No：15381
- Updated Date：2023/01/23 15:56
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[J-GATE3.0] Regarding business days for J-GATE.
1. Production Environment Non-Business days for auction are as blow: (1) Sundays (2) Public holidays (3) If public holiday is on Sunday, the following ... Show Details
- No：11188
- Updated Date：2021/04/23 11:40
- Modified on：2023/01/17 11:51
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[J-GATE3.0]What is the measures for BCP?
Please refer to the documents below. J-GATE3.0 Connectivity Manual [Commonalities part]: "3.6 About Disaster Recovery" J-GATE3.0 ITCH Connectivity Manual... Show Details
- No：10731
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 11:54
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[J-GATE3.0] What is the package that J-GATE is using?
Genium INET Trading from Nasdaq is adopted. This package maintains world's highest level of system efficiency and J-GATE makes possible a market with high a... Show Details
- No：10732
- Updated Date：2021/03/17 14:29
- Modified on：2023/01/17 12:28
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[J-GATE3.0]Are there any products of overseas indices which do not meet the decision method of la...
For the listed overseas indices products, last trading day is set by considering non-business day in its home country and the following business day of the l... Show Details
- No：10857
- Updated Date：2021/03/31 12:38
- Modified on：2023/01/17 12:26
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[J-GATE3.0] What is Holiday Trading?
Holiday Trading is conducted on all holidays excluding Saturdays, Sundays, January 1st along with days in which the Exchange deems necessary for system opera... Show Details
- No：13581
- Updated Date：2022/04/28 15:51
- Modified on：2023/01/17 14:57
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[J-GATE3.0] When are the holiday trading days?
Holiday Trading Days are published on the JPX website below. [Holiday Trading] https://www.jpx.co.jp/english/derivatives/rules/holidaytrading/ Show Details
- No：16888
- Updated Date：2023/10/17 08:19
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[J-GATE3.0] What is the connection method with J-GATE (Derivatives trading system)?
・Trading related connectivity method There are 2 connectivity methods for Trading Participants to connect to J-GATE in order to perform trading, one is by u... Show Details
- No：17114
- Updated Date：2023/12/26 15:28
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[J-GATE3.0] What is the Alternative Data Service?
Alternative Data Service is a paid service which provides data related to J-GATE (order/trade data, system stats data, timestamp data, etc.). For details,... Show Details
- No：10839
- Updated Date：2021/03/24 09:14
- Modified on：2025/07/29 16:15
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