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Application & System Support > J-GATE3.0 > Miscellaneous

Application & System Support

Contacts for JPX Service Desk

Application Procedure

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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This site provides FAQ about JPX system specifications and applications, as well as contact information of each JPX Service Desk.

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2025/12/04 16:00 Notice Regarding Change of Login Method for the System Documents Site

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Miscellaneous ]

1-10 of Total 28

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What are the trading hours and orders acceptance time for J-GATE?

Trading hours of derivatives trading for J-GATE is posted on JPX website. URL: https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.html Show Details
- No：14992
- Updated Date：2022/12/29 12:26
[J-GATE3.0] What is RNP?

RNP is an index that was developed by Russell Investments and Nomura Securities Co., Ltd. RNP is a benchmark index suited for passive investment strategies. Show Details
- No：13579
- Updated Date：2022/04/28 15:50
- Modified on：2023/01/17 14:55
[J-GATE3.0] What is a system reboot?

JPX published “Report from the Council for Recurrence Prevention Measures” on March 3, 2021 to prevent recurrence the system failure on arrowhead on Octobe... Show Details
- No：14378
- Updated Date：2022/08/26 12:26
- Modified on：2023/01/17 15:00
[J-GATE3.0] Can users connect to J-GATE from overseas?

Please note that login to J-GATE from overseas is prohibited, users are required to connect from a site in Japan. Show Details
- No：16610
- Updated Date：2023/07/14 15:40
[J-GATE3.0]Are there any products of overseas indices which do not meet the decision method of la...

For the listed overseas indices products, last trading day is set by considering non-business day in its home country and the following business day of the l... Show Details
- No：10857
- Updated Date：2021/03/31 12:38
- Modified on：2023/01/17 12:26
[J-GATE3.0] Where should we check for status on system failure related to trading?

In the event of a system failure related to trading, market status will be provided on the following JPX website (market system status). URL: https://www.jp... Show Details
- No：16797
- Updated Date：2023/09/15 11:41
[J-GATE3.0] What is the business hours and non-business days?

Please visit the JPX website linked below. [Market Holidays] URL: https://www.jpx.co.jp/english/corporate/about-jpx/calendar/ Show Details
- No：10880
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:49
[J-GATE3.0] What are the rules for price limit range of Calendar Spread for TSE Mothers Future?

Price limit range for spread trading for TSE Mothers Future is set as follow and updated every trading day. Upper limit: (upper limit of farthe... Show Details
- No：15365
- Updated Date：2023/01/23 15:54
[J-GATE3.0]Please explain about SQ value of Nikkei 225 Futures.

Please refer to JPX website as below. [Final Settlement Prices] URL: https://www.jpx.co.jp/english/markets/derivatives/special-quotation/index.html Show Details
- No：10650
- Updated Date：2021/03/11 17:06
- Modified on：2023/01/17 12:41
[J-GATE3.0] What is a network gateway?

For the client system, a network gateway (NG) is a server acting as an access point to the central system. In J-GATE, NG sever is logically divided into mul... Show Details
- No：10808
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:53

1-10 of Total 28

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