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- Application & System Support > J-GATE3.0 > Miscellaneous
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Miscellaneous ]
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[J-GATE3.0] What are the rules for price limit range of Calendar Spread for TSE Mothers Future?
Price limit range for spread trading for TSE Mothers Future is set as follow and updated every trading day. Upper limit: (upper limit of farthe... Show Details
- No：15365
- Updated Date：2023/01/23 15:54
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[J-GATE3.0] What is a network gateway?
For the client system, a network gateway (NG) is a server acting as an access point to the central system. In J-GATE, NG sever is logically divided into mul... Show Details
- No：10808
- Updated Date：2021/03/24 09:13
- Modified on：2023/01/17 13:53
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[J-GATE3.0]Are there any products of overseas indices which do not meet the decision method of la...
For the listed overseas indices products, last trading day is set by considering non-business day in its home country and the following business day of the l... Show Details
- No：10857
- Updated Date：2021/03/31 12:38
- Modified on：2023/01/17 12:26
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[J-GATE3.0] Please explain about the tick size.
Tick size is the price value in placing orders, and it is set for each product. Tick size for each product can be acquired by DQ122 (Request for acquiri... Show Details
- No：10910
- Updated Date：2021/03/31 12:40
- Modified on：2023/01/17 13:23
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[J-GATE3.0] What is a system reboot?
JPX published “Report from the Council for Recurrence Prevention Measures” on March 3, 2021 to prevent recurrence the system failure on arrowhead on Octobe... Show Details
- No：14378
- Updated Date：2022/08/26 12:26
- Modified on：2023/01/17 15:00
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[J-GATE3.0] Can users connect to J-GATE from overseas?
Please note that login to J-GATE from overseas is prohibited, users are required to connect from a site in Japan. Show Details
- No：16610
- Updated Date：2023/07/14 15:40
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[J-GATE3.0] How can we acquire report information?
Data is sent to user system by file transfer from the information distribution system (TMI). As file transfer protocol, FTP can be used to transfer files. U... Show Details
- No：10517
- Updated Date：2021/03/02 15:02
- Modified on：2023/01/17 07:13
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[J-GATE3.0]Please explain about SQ value of Nikkei 225 Futures.
Please refer to JPX website as below. [Final Settlement Prices] URL: https://www.jpx.co.jp/english/markets/derivatives/special-quotation/index.html Show Details
- No：10650
- Updated Date：2021/03/11 17:06
- Modified on：2023/01/17 12:41
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[J-GATE3.0] What is the [Application for Participation in Derivatives Holiday Trading]?
[Application for Participation in Derivatives Holiday Trading] is applicable to the non-Holiday Trading participant (a participant is usually set as non-Holi... Show Details
- No：13838
- Updated Date：2022/06/24 10:23
- Modified on：2023/03/03 17:09
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[J-GATE3.0] What is the Alternative Data Service?
Alternative Data Service is a paid service which provides data related to J-GATE (order/trade data, system stats data, timestamp data, etc.). For details,... Show Details
- No：10839
- Updated Date：2021/03/24 09:14
- Modified on：2025/07/29 16:15
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