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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How many User LAN (/24) addresses are available in maximum?
All users are highly requested to apply only for the number of User LANs that are really necessary.For more details, please contact JPX Service Desk. Show Details
- No：1505
- Updated Date：2019/02/28 09:00
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Can a vender apply for participation in the test on behalf of a trading participant on Target?
No.This is an our policy that application for participation in the test should be submitted by the trading participant who owns the virtual server in order t... Show Details
- No：1506
- Updated Date：2019/02/28 09:00
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Whose name and signature or seal is required for the application for API Kit?
Please write the name of the department manager or higher's as a responsible person for the application.And the signature or the seal of the person or the co... Show Details
- No：1554
- Updated Date：2015/11/02 09:00
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You can use API Kit without any cost regardless of how many API Kits you use. Show Details
- No：1555
- Updated Date：2015/11/02 09:00
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Where do I send "Application Form for API Kit" and "A confirmation concerning handling of Manual/...
The address is "IT Development, Osaka Exchange, Inc.".Please send us the application form by e-mail.The confirmation form must be sent by both e-mail and pos... Show Details
- No：1559
- Updated Date：2019/07/29 09:00
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Can we apply for the connectivity manual and the ITCH connectivity manual by "Application Form fo...
API Kit contains both the connectivity manual and the ITCH connectivity manual. Show Details
- No：1560
- Updated Date：2019/06/03 09:00
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How do we know the update of API Kit and the connectivity manuals?
Whenever there is an update, users who have submitted "A confirmation concerning handling of ManualAPI Kit" and "Application Form for API Kit" receive an ema... Show Details
- No：1561
- Updated Date：2019/07/22 09:00
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Who should be the resposible person for "A Memorandum Regarding the Loan of Connectivity Specific...
It should be a person represents company. Show Details
- No：1599
- Updated Date：2019/02/28 09:00
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Is it possible for End Investors to apply for the distribution of the API Kit for Next J-GATE?
End Investors can apply for API Kit by themselves.In order for their request to be approved, below request forms are required.- A confirmation concerning han... Show Details
- No：1607
- Updated Date：2019/06/17 09:00
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Please tell us the required bandwidth for J-GATE (ITCH).
Please see the document below for a bandwidth of each multicast group.Connectivity Manual ITCH4.2 Communication specifications related to multicast data*It i... Show Details
- No：1608
- Updated Date：2019/06/03 09:00