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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is it mandatory to participate all the different types of test, such as Failure test, Stress test...
Required test differs from the user types but participating in all tests scheduled and submitting the checklist at the completion of required test is mandatory. Show Details
- No：1609
- Updated Date：2019/06/03 09:00
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How to retreive a data when message order was reversed or a packet was lost?
ITCH assigns an explicit sequence number to each message so message will not be reversed.If a packet loss is detected by the client, it can be retrieved by s... Show Details
- No：1610
- Updated Date：2019/06/03 09:00
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Is it necessary to connect to TradeGuard/GUI with arrownet line? Or is it possible to have a con...
No connection, including internet line etc., allows besides arrownet line. Show Details
- No：1613
- Updated Date：2019/06/03 09:00
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Is it ppossible to share one 1G or lower bandwidth multicast line for receiving a data feed of bo...
Both FLEX and J-GATE(ITCH) are not avairable on 1G or lower multicast line.1G line for each or a 10G line is necessary to get both feeds.It is possible to ge... Show Details
- No：1614
- Updated Date：2019/06/03 09:00
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Who has arrowface user ID and user IDs for Target invoice reference in our company?
Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
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What to enter in "Address", "Title of Representative" and "Name of Representative" on the arrowfa...
Address: Enter the address of headquarter.Title of Representative: Enter the title of a representative of your companyName of Representative: Enter the name ... Show Details
- No：1728
- Updated Date：2019/02/28 09:00
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How to change my arrowface user ID information (Name, Telephone number, E-mail)?
After logging in to arrowface, click "Settings". Click "ユーザ更新" button on the opened window. Show Details
- No：1729
- Updated Date：2019/02/28 09:00
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Can we change the language of the arrowface Login screen and the Setting screen after log-in for ...
The page before log-in is shown in Japanese and English.Before log-in, please follow the instructions in the manual "Introduction to arrowface" 3-3. First Lo... Show Details
- No：1730
- Updated Date：2019/02/28 09:00
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Can we add an arrowface user ID by Target administrator ID?
You can add an arrowface user ID by Target administration ID but not the privileges.To grant the arrowface privileges onto an issued user ID, you need to sub... Show Details
- No：1732
- Updated Date：2016/03/07 09:00
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Can we review our applications submitted before February 1st, 2016 and contract and config inform...
You can review your contract and config information, but you can not review your applications. Show Details
- No：1734
- Updated Date：2019/02/28 09:00