- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/01/06 09:00 The new FAQ has b...
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- 2019/12/23 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is it possible to issue the invoice separately for Monthly Cost and Contruction Fee(NRC/one-time ...
Contruction Fee(NRC/one-time cost) is published on the same invoice for arrownet usage fee(The bill is itemized).It is impossible to issue the invoice for Co... Show Details
- No：5709
- Updated Date：2019/02/28 09:00
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How can we reset SSO password for Target, arrowface, and user ID?
When you set up a password remind, please click "パスワードをお忘れですか？" and issue a temporary password.When you do not set up a password remind, please click "その他の質問... Show Details
- No：5708
- Updated Date：2019/02/28 09:00
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We are thinking of migrating test Virtual Servers. If I delete the current VSs after building new...
In order to prevent double charge within the same month, you need to activate a new Virtual Server and delete an old Virtual Server.Test Environment Virtual ... Show Details
- No：5707
- Updated Date：2019/09/24 09:00
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What is the difference between IP address identification and VPN Identification?
IP address identification polices both upstream and downstream, but VPN identification polices only upstream(Signal from users => SP) and it doesn't polic... Show Details
- No：5706
- Updated Date：2019/02/28 09:00
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We turn off our internal LAN for work at our office. Is it necessary to request to monitor deacti...
Please request monitoring deactivation when there is influence on the port of user side's LAN of Network Termination Unit.Please request monitoring deactivat... Show Details
- No：5705
- Updated Date：2019/06/03 09:00
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We would like to add ToSTNeT virtual server. After submitting an application, how long does it ta...
It takes 11 business days at the earliest. Show Details
- No：5704
- Updated Date：2019/02/28 09:00
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We would like to add arrowhead virtual server. After submitting an application, how long does it ...
It takes 11 business days at the earliest. Show Details
- No：5703
- Updated Date：2019/02/28 09:00
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We are running out of IP address which assigned for the business system in use. Can we connect fr...
Usually, each business system's host range is not useable for another business systems. The new user LAN address should be provided.Please create an applicat... Show Details
- No：5702
- Updated Date：2019/02/28 09:00
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When installing 2 Co-Location internal dedicated Unicast-Multicast consolidated lines, what kind ...
When using Unicast-Multicast Consolidated, Multiple composition which is consisted of two basic composition is applied. User routers uses static routing and ... Show Details
- No：5701
- Updated Date：2019/06/03 09:00
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When installing 2 Co-Location internal dedicated Multicast lines, what kind of Redundant Composit...
When using multicast, Multiple composition which is consisted of two basic composition is applied. User routers uses static routing and you can select two di... Show Details
- No：5700
- Updated Date：2019/06/03 09:00