- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/12/29 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is it possible to connect with JASDEC by installing 3 arrownet lines(as the primary line, and the...
No, such configuration is not allowed to connect with JASDEC. Show Details
- No：793
- Updated Date：2019/02/28 09:00
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Is it possible to use both arrownet and ISDN line (Integrated Web System) at the same location in...
arrownet uses a unique VLAN for Production and Test environment respectively, and it is unable to divide a logical line into multiple logical bandwidth for e... Show Details
- No：790
- Updated Date：2019/06/03 09:00
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For connecting TFX, is it possible to have Redundant Composition by Active/Standby configuration?
It is possible to connect TFX by taking Active/Standby configuration. You can use the same IP with Active on Standby by marking on [User LAN Identical] when ... Show Details
- No：788
- Updated Date：2019/02/28 09:00
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Can we use arrownet-Global line service with AP3?
Yes, please refer to the JPX website about carriers offering arrownet-Global line service.URL: https://www.jpx.co.jp/english/systems/connectivity/03.html Show Details
- No：770
- Updated Date：2019/11/11 09:00
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Is it possible to have a Redundant Configuration with 3 locations which is AP2-AP3-AP4 (3 lines)?...
Only JPX SP is available.For the detail of composition, please refer to "arrownet v2 Guideline for NW Connection (Common)".As for the redundant methods (sele... Show Details
- No：768
- Updated Date：2020/10/26 09:00
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Available entry hours into the Co-location area on weekdays is limited to between 5:00pm and 11:0...
As for the Proximity area, the entry is permitted for 24/7/365. Show Details
- No：597
- Updated Date：2020/03/16 09:00
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Can users ask SD to check the setting of user's router configuration?
No. Service Desk (SD) does not provide such a service to check the setting of user's router configuration.Please see "Appendix 2. Example of Connection Confi... Show Details
- No：207
- Updated Date：2019/10/15 09:00
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When is the setting information for arrowhead virtual servers provided?
It takes about 3 weeks to issue configration after finalization of applications.The schedule could be change depend on application status. Show Details
- No：204
- Updated Date：2016/12/19 09:00
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For using FLEX in production environment, do users need to pass Business Communication Test?
When installing a new line, participating in arrownet Network Reachability Test is required as well as confirming normal receiving of multicast messages.Assu... Show Details
- No：196
- Updated Date：2017/11/07 09:00
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What are the PING IP addresses to check the network connectivity to TSE?
*For arrowhead and FLEXProduction Environment : 10.17.127.2 / 10.18.127.2Test Environment : 10.17.127.4*For the systems other than arrowhead & FLEXProduction... Show Details
- No：193
- Updated Date：2015/12/07 09:00