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Application & System Support
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(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How can we know the weekdays test schedule of J-GATE?
For about the test schedule of J-GATE, please refer to J-GATE User Connectivity Test Guide which located inside the System Documents Site below.[System Docum... Show Details
- No：3588
- Updated Date：2018/10/29 09:00
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Is "Application for Using Test Environment (TSE)" required every time I apply Application for New...
An Application for Using Test Environment (TSE) must be submitted for each business system every time a user wishes to start using a system. However, once sa... Show Details
- No：3473
- Updated Date：2019/12/23 09:00
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How can we start using Co-Location service?
Please contact to IT Services.Tokyo Stock Exchange, Inc. IT Services.・Tel: +81-50-3822-8888・E-mail: j-colo@jpx.co.jp Show Details
- No：3362
- Updated Date：2018/03/26 09:00
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How can we know the holiday test schedule of J-GATE?
The test schedule is described on J-GATE User Connectivity Test Guide.[System Documents Site] J-GATE > Test RelatedURL:https://faqsd.jpx.co.jp/category/sh... Show Details
- No：3359
- Updated Date：2018/10/29 09:00
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Where to find the usage fee list of J-GATE?
Please visit System Documents Site and find as follows; [System Documents Site] J-GATE > Application/Usage Fee RelatedURL:https://faqsd.jpx.co.jp/category... Show Details
- No：2973
- Updated Date：2018/10/29 09:00
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Is it necessary to apply for permission to disclose the Manual/API Kit when using it only interna...
If it is for internal use only, applying for permission to disclose the Manual/API Kit is not required. Show Details
- No：1617
- Updated Date：2019/06/03 09:00
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Where to find documents/specification related to J-GATE (API)?
Documents related J-GATE (API) can be found at System Documents Site.[System Documents Site] J-GATE > Application/Usage Fee RelatedURL: https://faqsd.jpx.... Show Details
- No：1615
- Updated Date：2019/10/15 09:00
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What is the difference between Market Information and HF Trading user?
[Market Information User] As of existing TOCOM system, Market Information user receives market data through API and is able to receive 10 prices depth info ... Show Details
- No：1604
- Updated Date：2015/12/28 09:00
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Is it required to submit application for disclosure of Manual/API Kit to third party to disclose ...
Yes, it is necessary.When disclosing API Kit to third party, it is necessary to make and submit a list of all the related companies as "An application concer... Show Details
- No：1597
- Updated Date：2019/06/03 09:00
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Is it necessary to apply for the disclosure of J-GATE (OSE/TOCOM) API Kit and specifications/manual?
You must apply the confirmation form.Application procedure will be as follows.1. Submit "Application Form for API Kit" to OSE IT Development Department.(*1)2... Show Details
- No：1553
- Updated Date：2019/10/15 09:00