- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Please tell me available Issues in arrowhead Test Environment on the weekday.
Please refer to "User Connection Test Guide for arrowhead". "User Connection Test Guide for arrowhead" is published as follows.[Target]1. Access Target JPX S... Show Details
- No：8206
- Updated Date：2020/02/03 09:00
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I would like to contract FLEX Service. May I have a contact information?
Please ask Information Service Department for more details.Information Service DepartmentTEL: 050-3377-7859E-mail: mains-user@jpx.co.jp Show Details
- No：8205
- Updated Date：2020/02/03 09:00
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Please tell me about the performance of ToSTNeT System (order response time).
The performance of ToSTNeT System (order response time) is published on Target Site. Please refer to "FAQ about arrowhead and FLEX" of "FAQ about arrowhead u... Show Details
- No：8204
- Updated Date：2020/02/03 09:00
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How long does it take to deliver arrownet line (lead time for construction)?
The delivery date of arrownet line installation varies depending on the carrier and service content.Please check the guidelines for an overview of delivery t... Show Details
- No：8203
- Updated Date：2020/02/03 09:00
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I would like to know the available date for Connectivity Test.
For the latest available date of Connectivity Test, please refer to "User Connection Test Guide for arrowhead"."User Connection Test Guide for arrowhead" is ... Show Details
- No：8061
- Updated Date：2020/01/06 09:00
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We want to know a trading participant.
Please refer to JPX website which shows a trading participant.URL: https://www.jpx.co.jp/english/rules-participants/participants/outline/index.html Show Details
- No：7933
- Updated Date：2019/12/02 09:00
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We want to know Daily Price Limits in arrowhead.
Please refer to JPX website which shows Daily Price Limits in arrowhead.URL: https://www.jpx.co.jp/english/equities/trading/domestic/06.html Show Details
- No：7932
- Updated Date：2019/12/02 09:00
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We want to know system performance in arrowhead.
Please refer to JPX website which shows system performance in arrowhead.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.html Show Details
- No：7931
- Updated Date：2019/12/02 09:00
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How can we find Compliance Rules for arrowhead/ToSTNeT Connection in Target?
Please see the following processes for Compliance Rules for arrowhead/ToSTNeT Connection. [How to search] 1. Go to Target JPX site. URL: https://www.arr... Show Details
- No：7929
- Updated Date：2019/12/02 09:00
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We want to know quote parameters in arrowhead.
A special quote is indicated whenever prices look likely to jump beyond a certain price range (quote parameter) from the last execution price, to prevent sho... Show Details
- No：7928
- Updated Date：2019/12/02 09:00