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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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- 2025/04/14 09:00 The new FAQ has been updated !
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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We turn off our internal LAN for work at our office. Is it necessary to request to monitor deacti...
Please request monitoring deactivation when there is influence on the port of user side's LAN of Network Termination Unit.Please request monitoring deactivat... Show Details
- No：5705
- Updated Date：2019/06/03 09:00
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[arrowhead4.0] We would like to add ToSTNeT virtual server. From submitting an application to bec...
Regarding ToSTNeT Virtual Server application, the application and the approval of the TSE are required at least four business days prior to the day when conn... Show Details
- No：5704
- Updated Date：2025/01/27 09:00
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I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...
Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details
- No：5696
- Updated Date：2019/02/28 09:00
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I would like to add user LAN address(/24) to arrownet v2 connection, but I can't find where to wr...
Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2019/02/28 09:00
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We would like to execute Ping to IP address for Simplified Reachability Test. Is available time o...
You can execute Ping to IP address for Simplified Reachability Test for 24 hours/365 days. For avoiding high-load, please take care not to send much data and... Show Details
- No：5691
- Updated Date：2019/02/28 09:00
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Can we send re-send request to ITCH from any address?
It is possible. Please confirm the current status and assign an IP address. Please refer to 6.3.1. IP Address Assignment (LAN) of "arrownet version2.0 Guidel... Show Details
- No：5677
- Updated Date：2018/10/22 09:00
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[arrowhead4.0] Can we check which e-mail address is registered as the contact address for notific...
You can check registered email addresses from "Contact and Billing Address List" on arrowface.We send a notification email to email addresses that are regist... Show Details
- No：5674
- Updated Date：2025/01/27 09:00
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If we add production environment line to the connection we usually connect to test environment, c...
Yes, user LAN(/24) for only production environment will be provided. Show Details
- No：5664
- Updated Date：2019/02/28 09:00
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[arrowhead4.0] Where should we contact in the event of arrowhead failure, ToSTNeT failure, and FL...
Please contact JPX Service Desk in the event of arrowhead failure, ToSTNeT failure, and FLEX failure.JPX Service Desk (arrowhead/ToSTNeT)TEL: 050-3822-8882E... Show Details
- No：4363
- Updated Date：2025/01/27 09:00
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How can we enter the Co-Location room?
Guide for admission of JPX Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faq... Show Details
- No：4362
- Updated Date：2018/04/09 09:00
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