- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/11/02 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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What is the PING IP address to check the network connectivity to TFX?
As TFX does not have facility to respond to the PING, please check the connectivity with Telnet (or any other ways) . Show Details
- No：187
- Updated Date：2019/02/28 09:00
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How to get the network setting information for JASDEC?
It is available on the Target(JASDEC) site.So it is not sent to users from Service Desk. Show Details
- No：186
- Updated Date：2019/05/07 09:00
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When does the charge for arrowhead Virtual Server for the Production Environment start/end (cutof...
Virtual Servers that are available for production use on the first business day of a month will be charged the amount of the monthly fee for the month. There... Show Details
- No：174
- Updated Date：2019/09/24 09:00
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Who is the biller of the arrownet usage fee?
The biller is "TOSHO SYSTEM SERVICE CO., LTD.". Show Details
- No：150
- Updated Date：2017/03/13 09:00
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Does JPX provide users with router/L3SW other than ONU?
JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
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Where can I find weekday test schedule of each service of JPX? (arrowhead, ToSTNeT, FLEX, J-GATE,...
Please see below for the weekday test schedule of each service.- I want to participate tests in the Production/Test Environment. Can I find the test schedule... Show Details
- No：6107
- Updated Date：2020/11/17 09:00
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I'd like to know about rules for closing auction at the limit price.
Regarding Closing Auction at the limit price for arrowhead, please refer to the following JPX website in Japanese only. URL: https://www.jpx.co.jp/glossary/s... Show Details
- No：9589
- Updated Date：2020/09/28 09:00
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What is the lead time for Express Service for arrownet v2 Intra-building - Cross Connection?
The normal lead time will be about 0.5 months (10 business days in the shortest case) after the application is approved. Normally, the environment setting da... Show Details
- No：9196
- Updated Date：2020/08/03 09:00
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Which line is targeted for Express Service for arrownet v2 Intra-building - Cross Connection?
The line shown below is targeted for Express Service for arrownet v2 Intra-building - Cross Connection.For more detail, please refer to "arrownet version2.0 ... Show Details
- No：9195
- Updated Date：2020/08/03 09:00
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How many days are required for Virtual Servers to Go-live?
Using Virtual Servers in Production Environment are required to be complicated Connectivity Test, then are available 5 business days after submitting Applica... Show Details
- No：8346
- Updated Date：2020/03/02 09:00