JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Application FAQ
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How to apply for the arrownet cloud user connection
After signing in to the arrowface, please press the button of "Application Form List" of "Application" and submit "Quote Request for New arrownet Line (Physi... Show Details
- No：8874
- Updated Date：2020/06/15 09:00
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If we add production environment line to the connection we usually connect to test environment, c...
Yes, user LAN(/24) for only production environment will be provided. Show Details
- No：5664
- Updated Date：2019/02/28 09:00
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What kind of procedures (applications) do I need follow to use JSCC FTP Site?
To use the JSCC FTP site, please fill out and send the application form to JPX Service Desk (clearing) at <servicedesk_clearing@jpx.co.jp> by email.The... Show Details
- No：3983
- Updated Date：2023/03/27 09:00
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How many User LAN (/24) addresses are available in maximum?
All users are highly requested to apply only for the number of User LANs that are really necessary.For more details, please contact JPX Service Desk. Show Details
- No：1505
- Updated Date：2019/02/28 09:00
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Is it possible to configure a redundant network combining Widearea Ethernet and Dedicated Ether l...
Yes, it is possible to have them as redundant. Show Details
- No：159
- Updated Date：2014/08/25 20:30
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Where can I find holiday test dates/schedule of Clearing System?
If there is no replace of the Clearing System, there is no holiday test date.The schedule of the holiday test accompanying the system replace etc. will be di... Show Details
- No：8343
- Updated Date：2020/03/02 09:00
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About a document of the usage fee for Clearing System.
The usage fee for test environments of exchange-traded Clearing Systems is as follows. [For Clearing Participant] : Usage Fee - JPY 30,000 (monthly) + tax... Show Details
- No：6096
- Updated Date：2019/07/22 09:00
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Can users ask SD to check the setting of user's router configuration?
No. Service Desk (SD) does not provide such a service to check the setting of user's router configuration.Please see "Appendix 2. Example of Connection Confi... Show Details
- No：207
- Updated Date：2025/12/22 09:00
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Does L1 Multicast Line deploy the storm control function?
L1 Multicast Line does not deploy the storm control function. All packets sent from users are discarded at the edge switch. Show Details
- No：16688
- Updated Date：2023/07/31 17:00
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We want to change our contacts number and mail address because there was our personnel change.
It is necessary to submit an application via arrowface.After logging in arrowface, click [Contract&Config] and select [Contacts], fill in the required items ... Show Details
- No：7203
- Updated Date：2020/01/27 09:00
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