- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
Is it possible to configure a redundant network combining Widearea Ethernet and Dedicated Ether l...
Yes, it is possible to have them as redundant. Show Details
- No：159
- Updated Date：2014/08/25 20:30
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When changing the groups of Maximum Number of Upstream Virtual Server Messages, are the Virtual S...
The Virtual Server numbers, IP addresses and port numbers will not be changed.Since the port number on the TSE side (destination) will be changed, a connecti... Show Details
- No：161
- Updated Date：2019/09/24 09:00
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How many days will it be allowed prior to the preferred test date to submit arrowhead Connectivit...
It is needed to submit by 4:00pm of 3 business days prior to the preferred test date. Show Details
- No：165
- Updated Date：2019/09/24 09:00
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How many days will it be allowed prior to the preferred test date to submit ToSTNeT Connectivity ...
It is needed to submit by 4pm of 3 business days prior to the preferred test date. Show Details
- No：166
- Updated Date：2019/02/28 09:00
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How to move arrowhead/ToSTNeT virtual servers onto different lines from the present one.
There are two ways of moving virtual servers. 1. Move the arrowhead/ToSTNeT virtual servers onto different lines taking over the server IDs. *When an unexp... Show Details
- No：173
- Updated Date：2019/02/28 09:00
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Is it possible to share a terminal for both Clearing (CMF) and Clearing (OTC)? Also, please tell ...
Yes, it is possible.In connecting, you can use IP addresses assigned either for exchange clearing or for OTC Clearing. Show Details
- No：175
- Updated Date：2019/07/22 09:00
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What is "Terminal Installation Service" provided by Hitachi Systems, Ltd.?
This is the service which Hitachi Systems, Ltd. prepares necessary equipment, constructs network and sets up the clearing terminals for arrownet users.Please... Show Details
- No：176
- Updated Date：2017/12/28 09:00
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To use Clearing/Clearing(OTC) systems, is Business Communication Test required?
Not required for Clearing system. There is no Business Communication Test for Clearing(OTC) system. Show Details
- No：178
- Updated Date：2015/10/19 09:00
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Is it possible to share a router/L3SW for JASDEC and other SPs?
No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below. (Japanese ver... Show Details
- No：185
- Updated Date：2019/05/07 09:00
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When user cancelled connection to the TEST environment while keeping the contract of TEST environ...
If all business system connections to the TEST environment have been terminated by submitting the application, no fee will be charged even the contract of TE... Show Details
- No：189
- Updated Date：2014/08/25 20:30