- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
Let me know about application procedures on arrowface portal.
What's the procedure to apply for the connection to user premises through arrowface? >> Please select your user type. [Line Contra... Show Details
- No：1107
- Updated Date：2019/09/30 09:00
- ウィザードFAQ
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The bandwidth required for each multicast service is as follows. FLEX Standard: 100Mbps FLEX Full: 100Mbps FLEX Standard High Speed Index: 120Mbps *Aft... Show Details
- No：5680
- Updated Date：2020/01/06 09:00
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We want to know Overview of JPX Systems.
Please refer to JPX website which shows Overview of JPX Systems.URL:https://www.jpx.co.jp/english/systems/outline/index.html Show Details
- No：7578
- Updated Date：2019/09/30 09:00
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How do I get ToSTNeT Connection Specifications/manual?
ToSTNeT System/FIX Interface Specifications are published to a person responsible for securities trading on the Target site.Please note that ToSTNeT System/F... Show Details
- No：6093
- Updated Date：2019/09/24 09:00
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Please tell us FLEX source IP or Rendezvous Point (RP).
Source IP and Rendezvous Point (RP) are written in "Common Config Sheet".It is displayed by clicking the button on the upper-right side of the "Router Config... Show Details
- No：5685
- Updated Date：2019/02/28 09:00
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How can we know the holiday test schedule of J-GATE?
The test schedule is described on J-GATE User Connectivity Test Guide.[System Documents Site] J-GATE > Test RelatedURL:https://faqsd.jpx.co.jp/category/sh... Show Details
- No：3359
- Updated Date：2018/10/29 09:00
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What is TCP backup address? (re-send/retransmission/FLEX)
It's TCP address for a retransmission request of FLEX(Market information system).You can select any address from fixed address range of the User LAN address ... Show Details
- No：762
- Updated Date：2019/11/11 09:00
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Please tell us about network latency of arrownet v2 (JPX production connection, Co-Location exter...
The following are the arrownet v2 network latency measurements results. AP1: Access Point 1, AP2: Access Point 2, PC: Primary Center ■JPX Production C... Show Details
- No：624
- Updated Date：2019/02/28 09:00
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I would like to know necessary agreement with TSE, application for using FLEX (Market Information).
Regarding necessary agreement with TSE, application for using FLEX, please view the announcement on the JPX website.URL: https://www.jpx.co.jp/english/market... Show Details
- No：6486
- Updated Date：2020/01/06 09:00
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What kind of procedures do I need follow to use JSCC FTP Site?
You are required to submit an application for using FTP Site via email.However, if you are a qualified participant for listed products, you already submitted... Show Details
- No：3983
- Updated Date：2020/01/06 09:00