- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is it possible to view other billing information such as invoice for Test Service or trading part...
No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
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Where to find the Test Environment Usage Fee Invoice for arrowhead/ToSTNeT on Target?
Please see the following processes for the Test Environment Usage Fee Invoice for arrowhead/ToSTNeT. [How to search] 1. Go to Target JPX site. URL：https... Show Details
- No：1848
- Updated Date：2017/02/20 09:00
- Modified on：2017/09/26 11:14
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What's the difference between Shared TAP and Dedicated TAP?
Dedicated TAP is used only by the User IDs of the TAP owner. This pay service enables the user to control the timing of ordering.Shared TAP is used by User I... Show Details
- No：1556
- Updated Date：2015/11/02 09:00
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What is the address of Proximity Ikebukuro Data Center?
6th Floor, 3-21-8, Higashi-Ikebukuro, Toshima-ku, Tokyo, 170-0013, Japan The address is also specified in "Proximity Service Guide, 2.2 Location of the Serv... Show Details
- No：596
- Updated Date：2014/09/25 14:30
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Where to find documents/specification related to J-GATE (API)?
Documents related J-GATE (API) can be found at System Documents Site.[System Documents Site] J-GATE > Application/Usage Fee RelatedURL: https://faqsd.jpx.... Show Details
- No：1615
- Updated Date：2019/10/15 09:00
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Is it necessary to apply for the disclosure of J-GATE (OSE/TOCOM) API Kit and specifications/manual?
You must apply the confirmation form.Application procedure will be as follows.1. Submit "Application Form for API Kit" to OSE IT Development Department.(*1)2... Show Details
- No：1553
- Updated Date：2019/10/15 09:00
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
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About the documents/specifications of Test Environment Use for J-GATE.
Please refer to J-GATE User Connectivity Test Guide available at System Documents Site.[System Documents Site] J-GATE > Test RelatedURL: https://faqsd.jpx... Show Details
- No：6101
- Updated Date：2019/10/15 09:00
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I want to participate tests in the Production/Test Environment. Can I find the test schedule of a...
Please refer to "User Connection Test Guide for arrowhead" for the latest schedule."User Connection Test Guide for arrowhead" is posted on the followings.[Ta... Show Details
- No：3360
- Updated Date：2019/12/23 09:00
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What is the Target ID for invoices?
Target ID for reference is necessary for only seeing invoices of arrownet and JPX Co-location. It is different from the ID you already have to refer report a... Show Details
- No：2911
- Updated Date：2020/03/02 09:00