- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/10/28 09:00 The new FAQ has b...
- 2019/10/28 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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What to do to check if we make a connection confirmation to Target(as a step of TSE Business Comm...
Please confirm as the network connected to PC and make sure the Top Page of web site is properly displayed on the screen.This can be done even in the middle ... Show Details
- No：188
- Updated Date：2019/02/28 09:00
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Is it necessary to apply for permission to disclose the Manual/API Kit when using it only interna...
If it is for internal use only, applying for permission to disclose the Manual/API Kit is not required. Show Details
- No：1617
- Updated Date：2019/06/03 09:00
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In case of changing the bandwidth of @Tokyo's AP3 line (Cross-Connection Service) from 100Mbps to...
That can be supported only with Cross-Connection Service provided by @Tokyo.With the services provided by other carriers, it is required to re-install a new ... Show Details
- No：968
- Updated Date：2019/02/28 09:00
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What is the network latency from AP3 (CC1, CC2) to JPX systems?
The latency based on actual performance is approximately 53 microseconds from CC2 and approximately 54 microseconds from CC1.*Measured one-way latency from a... Show Details
- No：764
- Updated Date：2019/02/28 09:00
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Is there any website or a price list of usage fee for arrowhead/ToSTNeT/FLEX, information on usa...
[arrowhead/ToSTNeT (Production)]The PDF documentation of Trading Participation Fees is available at JPX website.This documentation also includes price list o... Show Details
- No：172
- Updated Date：2019/09/24 09:00
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We want to change our contacts number and mail address because there was our personnel change.
It is necessary to submit an application via arrowface.After logging in arrowface, click [Contract&Config] and select [Contacts], fill in the required items ... Show Details
- No：7203
- Updated Date：2019/07/29 09:00
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How do I get FLEX Connection Specification/manual? Will I be notified when Specifications are upd...
It is posted and announced on MICS (Market Information Client System) site.Please ask Information Service Department for more details.Information Service Dep... Show Details
- No：5690
- Updated Date：2019/10/15 09:00
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Can we send the application to stop monitoring lines through arrowface?
Requesting monitoring deactivation can be submitted via arrowface. The request for monitoring deactivation can be made by choosing lines from the list of exi... Show Details
- No：1050
- Updated Date：2019/07/22 09:00
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How do I get arrowhead Connection Specifications/manual?
Please see the following processes for arrowhead Connection Specifications for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.j... Show Details
- No：3985
- Updated Date：2019/10/15 09:00
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Where to find documents/specification related to J-GATE (API)?
Documents related J-GATE (API) can be found at System Documents Site.[System Documents Site] J-GATE > Application/Usage Fee RelatedURL: https://faqsd.jpx.... Show Details
- No：1615
- Updated Date：2019/10/15 09:00