- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2021/08/30 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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What is the contact information for the clearing system such as JSCC and JPX Service Desk?
Please contact these desks as below -1. Application/Failure[Application] JPX Service Desk (application procedure)TEL: 0570-064-054(Navi-dial) *Charged CallEm... Show Details
- No：3977
- Updated Date：2021/08/30 09:00
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As ASP, how to apply for J-GATE for User ID/SPC code of each Trading Participant?
You are required to apply from arrowface. However, application forms(ASP) differ depending upon common vendors or Trading Participants.For further informatio... Show Details
- No：1618
- Updated Date：2019/06/03 09:00
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What is the URL to access the arrowface and how to log-into the arrowface?
Please access the following arrowface URL and log-into the arrowface with arrowface user ID and password.-arrowfaceURL: https://portal.arrowfront.jp/arrowfac... Show Details
- No：9587
- Updated Date：2021/07/19 09:00
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Tell me the configuration information to use Compliance WAN via arrownet line.
Configuration information of Compliance WAN is as below, -Compliance WAN User Administrative site URL: https://cmp.target.ne.jp/mgr/index.do Destina... Show Details
- No：9192
- Updated Date：2020/08/03 09:00
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Regarding the Contact Information for the Weekend Test (User Connection Test) of arrowhead, ToSTN...
There is no change regarding Contact Information on Weekday or Weekend.JPX Service Desk (arrowhead/ToSTNeT)TEL: +81-50-3822-8882E-mail: arrowhead@jpx.co.jp T... Show Details
- No：8705
- Updated Date：2020/06/01 09:00
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Is there any price list/fees which arrownet v2 connectivity services are described?
arrownet Price List is listed on System Documents Site. [System Documents Site] URL: https://faqsd.jpx.co.jp/faq/show/2097?site_domain=en_system_document... Show Details
- No：3361
- Updated Date：2019/10/15 09:00
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What is the network latency from AP3 (CC1/CC2) to JPX Systems?
Approximate measurement value is as followings. - 1Gbps: 58 microseconds (CC1) / 56 microseconds (CC2) - 10Gbps: 57 microseconds (CC1) / 55 microseconds ... Show Details
- No：764
- Updated Date：2019/02/28 09:00
- Modified on：2019/11/27 11:00
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We would like to confirm Trading hour for arrowhead/ToSTNeT/FLEX.
Regarding Trading hour in Production or Test Environment, please refer to "User Connection Test Guide for arrowhead"."User Connection Test Guide for arrowhea... Show Details
- No：11832
- Updated Date：2021/08/02 09:00
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How do I get FLEX Connection Specification/manual? Will I be notified when Specifications are upd...
It is posted and announced on MICS (Market Information Client System) site.Please ask Information Service Department for more details.Information Service Dep... Show Details
- No：5690
- Updated Date：2019/10/15 09:00
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What is the required bandwidth (maximum bandwidth) for multicast service such as FLEX/J-GATE (ITCH)?
The bandwidth required for each multicast service is as follows. FLEX Standard: 100Mbps FLEX Full: 100Mbps FLEX Standard High Speed Index: 120Mbps *Aft... Show Details
- No：5680
- Updated Date：2020/01/06 09:00