- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/08/30 15:19 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is there website or price list of system usage fee for (1)arrowhead/ToSTNeT/FLEX, (2)arrowhead/To...
[arrowhead/ToSTNeT (Production)]The PDF documentation of "Trading Participation Fees" is available at JPX Home Page. This documentation also includes price l... Show Details
- No：172
- Updated Date：2019/04/15 09:00
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In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...
Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
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We would like to know about the arrowhead specification. How can we find "arrowhead Connection Sp...
Please see the following processes for arrowhead Connection Specifications for arrowhead. [How to search] 1. Go to Target JPX site. URL: https://www.arr... Show Details
- No：3985
- Updated Date：2019/02/28 09:00
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How can we find J-GATE Connectivity Manual?
J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] System Documents > J-GATE > Connection Specifications/Guidelin... Show Details
- No：4361
- Updated Date：2018/03/26 09:00
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Is it possible to view other billing information such as invoice for Test Service or trading part...
No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
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Please tell us about network latency of arrownet v2 (JPX production connection, Co-Location exter...
The following are the arrownet v2 network latency measurements results. AP1: Access Point 1, AP2: Access Point 2, PC: Primary Center ■JPX Production C... Show Details
- No：624
- Updated Date：2019/02/28 09:00
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
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Is it necessary to pay Bandwidth Control Fee by a physical line?
A monthly fee that is charged for the use of Bandwidth Control. Monthly JPY 8,000 (excl. tax) is charged on each physical line, excluding JPX Co-Location / ... Show Details
- No：6871
- Updated Date：2019/07/01 09:00
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About the specifications of Test Environment Use for J-GATE.
Please refer to J-GATE User Connectivity Test Guide available at System Documents Site.[System Documents Site] J-GATE > Test RelatedURL: https://faqsd.jpx... Show Details
- No：6101
- Updated Date：2019/02/28 09:00
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Please tell us the maximum bandwidth of multicast services available at arrownet (FLEX, J-GATE(IT...
Please refer to the maximum bandwidth for each multicast service as follows.FLEX Standard : 100MbpsFLEX Full : 100MbpsFLEX Standard High Speed Index : 120Mbp... Show Details
- No：5680
- Updated Date：2019/03/11 09:00