- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2021/05/06 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
As ASP, how to apply for J-GATE for User ID/SPC code of each Trading Participant?
You are required to apply from arrowface. However, application forms(ASP) differ depending upon common vendors or Trading Participants.For further informatio... Show Details
- No：1618
- Updated Date：2019/06/03 09:00
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What is the difference between "TSE protocol" and "FIX protocol" for ToSTNeT?
[TSE Protocol]- Proprietary protocol specified by TSE.- It is a "Query and Response" style for Order Entry.- Only TSE protocol owns following functions.1. Av... Show Details
- No：170
- Updated Date：2019/09/24 09:00
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How do I confirm the login password for Target JSCC site?
If the group administrators of your company are present, please ask them to reset the password.If you do not know the group administrators, please send an em... Show Details
- No：11249
- Updated Date：2021/05/06 09:00
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Please provide us the FLEX Message data.
TSE provides the FLEX Message Data file only to direct contractors.Please contact Information Services if you have any inquiries.Information Services Departm... Show Details
- No：11248
- Updated Date：2021/05/06 09:00
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What are correcting errors on arrowhead (ToSTNeT)?
If you have any questions regarding correcting errors on arrowhead (ToSTNeT), please contact the Equities Department.Equities DepartmentPhone: 050-3377-7751E... Show Details
- No：11247
- Updated Date：2021/05/06 09:00
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How do I get arrowhead Connection Specifications/manual?
Please see the following processes for arrowhead Connection Specifications for arrowhead.[How to search]1. Go to Target JPX site.URL: https://www.arrowgate.j... Show Details
- No：3985
- Updated Date：2019/10/15 09:00
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How do I get FLEX Connection Specification/manual? Will I be notified when Specifications are upd...
It is posted and announced on MICS (Market Information Client System) site.Please ask Information Service Department for more details.Information Service Dep... Show Details
- No：5690
- Updated Date：2019/10/15 09:00
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We would like to conduct STP test in arrowhead Test Environment.
Please send an E-mail to JPX Service Desk (arrowhead) <arrowhead@jpx.co.jp> with following two points.1. Subject: [Test Environment] Application for ST... Show Details
- No：10901
- Updated Date：2021/03/29 09:00
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Even though arrowhead STP account is set, why an execution was occurred with Self-Trade.
Based on the trading rule by TSE, it may happen that STP does not work, and orders with same STP account are matched. Even in those cases, it is possible to ... Show Details
- No：10900
- Updated Date：2021/03/29 09:00
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Is there any price list/fees which arrownet v2 connectivity services are described?
arrownet Price List is listed on System Documents Site. [System Documents Site] URL: https://faqsd.jpx.co.jp/faq/show/2097?site_domain=en_system_document... Show Details
- No：3361
- Updated Date：2019/10/15 09:00