Can users ask SD to check the setting of user's router configuration?
No. Service Desk (SD) does not provide such a service to check the setting of user's router configuration.Please see "Appendix 2. Example of Connection Confi... Show Details
When is the ToSTNeT setting information provided?
It takes about 3 weeks to issue the information after finalization of application.The schedule chould be change depend on application status. Show Details
When is the setting information for arrowhead virtual servers provided?
It takes about 3 weeks to issue configration after finalization of applications.The schedule could be change depend on application status. Show Details
What is the PING IP address to check the network connectivity to TFX?
As TFX does not have facility to respond to the PING, please check the connectivity with Telnet (or any other ways) . Show Details
Is there any requirement of minimum usage period for ToSTNeT?
There is no requirement of minimum usage period for ToSTNeT. Show Details
When is it available (online start/end time) for users to login arrowhead in production environment?
Participant online time starts at 7:00am, and participant online time ends at 5:00pm.Please refrain from connecting or login on outside the online hours. Show Details
When changing the groups of Maximum Number of Upstream Virtual Server Messages, are the Virtual S...
The Virtual Server numbers, IP addresses and port numbers will not be changed.Since the port number on the TSE side (destination) will be changed, a connecti... Show Details
Since the cancellation request has been submitted to SD, is it possible to shutdown the router/L3...
Until the day of the cancellation, TSE is monitoring the lines for any network failures. Shutting down the router/L3SW without advance notice is considered ... Show Details
When is the invoice of arrownet usage fee uploaded on Target?
It is uploaded at 4PM on the 5th business day of every month.*From April onward, JPX will stop sending paper invoices, and users will only receive digital in... Show Details
Is there also any recommended router or L3SW about other Service Provider (SP) just like JASDEC?
JASDEC allows only a compatible device to connect, but TSE does not recommend any specific router or L3SW about other SP.For further information about a comp... Show Details
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