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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Where to find arrownet guidelines and other documents/specifications issued by SD on System Docum...
Please login to System Documents Site ("arrownet" category) and search arrownet guidelines and documents from Service Desk (SD) as below. [System Document... Show Details
- No：198
- Updated Date：2019/10/15 09:00
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When is the ToSTNeT setting information provided?
It takes about 3 weeks to issue the information after finalization of application.The schedule chould be change depend on application status. Show Details
- No：205
- Updated Date：2016/12/19 09:00
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Can users ask SD to check the setting of user's router configuration?
No. Service Desk (SD) does not provide such a service to check the setting of user's router configuration.Please see "Appendix 2. Example of Connection Confi... Show Details
- No：207
- Updated Date：2019/10/15 09:00
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Can we transfer market info. (FLEX) to Feed Handler in user's site through an external connection...
Yes, you can.Please equip a router or a L3 switch which can logically split the network traffic for connecting the internal lines in the Co-location rack. Show Details
- No：592
- Updated Date：2019/06/03 09:00
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Is it necessary to set a VLAN tag for the external connection on arrownet V2 line?
Yes, it is required to set a VLAN tag for the external connection on arrownet v2 line. Show Details
- No：594
- Updated Date：2014/09/25 14:30
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How long does it take to install a new internal connection line?
[Co-location]Usually it takes about 3 weeks after finarization of the application form on arrowface. Show Details
- No：595
- Updated Date：2016/12/19 09:00
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What is the address of Proximity Ikebukuro Data Center?
6th Floor, 3-21-8, Higashi-Ikebukuro, Toshima-ku, Tokyo, 170-0013, Japan The address is also specified in "Proximity Service Guide, 2.2 Location of the Serv... Show Details
- No：596
- Updated Date：2014/09/25 14:30
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Available entry hours into the Co-location area on weekdays is limited to between 5:00pm and 11:0...
As for the Proximity area, the entry is permitted for 24/7/365. Show Details
- No：597
- Updated Date：2020/03/16 09:00
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Is it possible to allot multiple WAN addresses (logical interfaces) within a single VPN (for JPX ...
According to the arrownet v2 specifications, a different WAN address will be allotted to each of VPNs. However, a single VPN is able to have only one WAN add... Show Details
- No：622
- Updated Date：2019/02/28 09:00
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Please tell us about network latency of arrownet v2 (JPX production connection, Co-Location exter...
The following are the arrownet v2 network latency measurements results. AP1: Access Point 1, AP2: Access Point 2, PC: Primary Center ■JPX Production C... Show Details
- No：624
- Updated Date：2019/02/28 09:00