Application FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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2021/02/01 09:00 The new FAQ has b...

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

21-30 of Total 390

≪ 3 / 39page ≫

Is it possible to participate in the Business Communication Test before the arrownet Network Reac...

Please participate in the Business Communication Test after passing arrownet Network Reachability Test. Show Details
- No：164
- Updated Date：2014/08/25 20:30
How many days will it be allowed prior to the preferred test date to submit arrowhead Connectivit...

It is needed to submit by 4:00pm of 3 business days prior to the preferred test date. Show Details
- No：165
- Updated Date：2019/09/24 09:00
How many days will it be allowed prior to the preferred test date to submit ToSTNeT Connectivity ...

It is needed to submit by 4pm of 3 business days prior to the preferred test date. Show Details
- No：166
- Updated Date：2019/02/28 09:00
Is there any requirement of minimum usage period for ToSTNeT?

There is no requirement of minimum usage period for ToSTNeT. Show Details
- No：169
- Updated Date：2019/09/24 09:00
How to move arrowhead/ToSTNeT virtual servers onto different lines from the present one.

There are two ways of moving virtual servers. 1. Move the arrowhead/ToSTNeT virtual servers onto different lines taking over the server IDs. *When an unexp... Show Details
- No：173
- Updated Date：2019/02/28 09:00
Is it possible to share a terminal for both Clearing (CMF) and Clearing (OTC)? Also, please tell ...

Yes, it is possible.In connecting, you can use IP addresses assigned either for exchange clearing or for OTC Clearing. Show Details
- No：175
- Updated Date：2019/07/22 09:00
How do I get the application software for OTC Clearing terminal?

Since OTC Clearing is a WEB-based service accessible via SSO, no application software is provided for the connection. Show Details
- No：177
- Updated Date：2019/07/22 09:00
To use Clearing/Clearing(OTC) systems, is Business Communication Test required?

Not required for Clearing system. There is no Business Communication Test for Clearing(OTC) system. Show Details
- No：178
- Updated Date：2015/10/19 09:00
arrownet version2.0ガイドライン【ネットワーク接続_機構編】 "Please disconnect from users' backup site" means unplugg...

That can be carried out by disconnecting logically and also shutting down the ports.When releasing the ports, please check the connection by confirming GARP ... Show Details
- No：184
- Updated Date：2019/06/17 09:00
Is it possible to share a router/L3SW for JASDEC and other SPs?

No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below. (Japanese ver... Show Details
- No：185
- Updated Date：2019/05/07 09:00

21-30 of Total 390

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