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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/08/30 15:19 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is it possible to view other billing information such as invoice for Test Service or trading part...
No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
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If there are network latency documents (carriers' sales papers NCOM, KDDI, Colt, SB, NTTE, AT TOK...
Please refer to the "Sales Paper" for carriers. Please download the above mentioned "Sales Paper" from System Documents Site.[NTT Communications Corporation ... Show Details
- No：765
- Updated Date：2019/06/03 09:00
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Is there any IP address available for sending a periodical PING message aiming for routing control?
Please do not implement the setting based on a periodical PING message, which could control the routing.For more details, please see the guideline below post... Show Details
- No：194
- Updated Date：2019/02/28 09:00
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To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...
[JPX/TOCOM]In order to reduce the risks of AP failure, redundant configuration connecting to both AP1 (or AP3) and AP2 is recommended.Multicast transmission ... Show Details
- No：140
- Updated Date：2019/07/22 09:00
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What is the bandwidth required for the JPX business systems?
As for "Available Business Systems by Connection Type", please see "arrownet v2 Guideline for Procedures/Operations(JPX), Appendix 2"posted on System Documen... Show Details
- No：139
- Updated Date：2017/01/16 09:00
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It has been announced that fixed IP addresses are assigned to each business system. Is it allowe...
Yes.It is possible that one business system occupy an entire User LAN (/24) addresses with your advance agreement of no changing in the business system. Show Details
- No：1504
- Updated Date：2019/06/03 09:00
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arrowface procedure to apply for connection to user premises
What's the procedure to apply for the connection to user premises through arrowface? >> Please select your user type. [Line Contracting User... Show Details
- No：1107
- Updated Date：2015/04/21 09:36
- ウィザードFAQ
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It's TCP address for a retransmission request of FLEX(Market information system).You can select any address from fixed address range of the User LAN address ... Show Details
- No：762
- Updated Date：2017/12/18 09:00
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Please tell us about the application process for Test Environment Use (OSE).
Please refer to the procedure below according to application contents and submit an application on arrowface.Regarding arrowface operation procedures, please... Show Details
- No：6100
- Updated Date：2019/02/28 09:00
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Please tell us about the weekday test schedule of Clearing system.
Regarding the weekday test schedule of Clearing system, please contact JPX Service Desk (Clearing) at <servicedesk@jpx.co.jp>.The schedule will be sent... Show Details
- No：6099
- Updated Date：2019/02/28 09:00