JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Application FAQ
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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[arrowhead4.0] We are thinking of migrating test Virtual Servers. If we delete the current VSs af...
In order to prevent double charge within the same month, you need to activate a new Virtual Server and delete an old Virtual Server.Test Environment Virtual ... Show Details
- No：5707
- Updated Date：2025/01/27 09:00
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To use Clearing/Clearing(OTC) systems, is Business Communication Test required?
Not required for Clearing system. There is no Business Communication Test for Clearing(OTC) system. Show Details
- No：178
- Updated Date：2015/10/19 09:00
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[arrowhead4.0] Please tell me about arrowhead/ToSTNeT Notice Batch Data File Service.
Information on the arrowhead/ToSTNeT Notice Batch Data File Service is available on the JPX website.https: https://www.jpx.co.jp/english/systems/equities-tra... Show Details
- No：12929
- Updated Date：2025/01/27 09:00
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[arrowhead4.0] How many days are required for Virtual Servers to Go-live?
Regarding arrowhead and ToSTNeT, once business connectivity test has been confirmed and the preparations are complete, the checklist and application for go-l... Show Details
- No：8346
- Updated Date：2025/01/27 09:00
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I would like to add user LAN address (/24) to arrownet connection, but I can't find where to writ...
Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2026/03/23 09:00
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[arrowhead4.0] Is it necessary to submit an application to remove the virtual server and drop-cop...
TSE will undertake the deletion of the existing Virtual Server information upon the commencement of the new system. Consequently, the submission of an applic... Show Details
- No：17362
- Updated Date：2024/03/11 09:00
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[arrowhead4.0] Could you tell me renewal price interval for Equities Trading on arrowhead?
A special quote is indicated whenever prices look likely to jump beyond a certain price range (quote parameter) from the last execution price, to prevent sho... Show Details
- No：7928
- Updated Date：2025/01/27 09:00
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How to apply for Express Service for arrownet Intra-building - Cross Connection?
Users are requested to submit an application on arrowface portal. Proceed to [Contract&Config] > [Co-Lo] > [Patch Panel List] and select "arrownet OB" ... Show Details
- No：9197
- Updated Date：2026/03/23 09:00
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[arrowhead4.0] I'd like to know about rules for closing auction at the limit price.
Regarding Closing Auction at the limit price for arrowhead, please refer to the following JPX website. URL: https://www.jpx.co.jp/english/equities/trading/do... Show Details
- No：9589
- Updated Date：2025/01/27 09:00
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