- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2021/08/30 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is Windows 10 Enterprise version available on the Clearing system?
We cannot guarantee the operation on Windows 10 Enterprise version in the Clearing system. Please prepare Windows 10 professional 64bit as described in the m... Show Details
- No：11835
- Updated Date：2021/08/02 09:00
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Is Windows 10 LTSB version available on the Clearing system?
We cannot guarantee the operation on Windows 10 LTSB version in the Clearing system.Please prepare Windows 10 professional 64bit as described in the manual. Show Details
- No：11834
- Updated Date：2021/08/02 09:00
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I would like to know the available date for Connectivity Test.
For the latest available date of Connectivity Test, please refer to "User Connection Test Guide for arrowhead"."User Connection Test Guide for arrowhead" is ... Show Details
- No：8061
- Updated Date：2021/07/19 09:00
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How can we find Compliance Rules for arrowhead/ToSTNeT Connection in Target?
Please see the following processes for Compliance Rules for arrowhead/ToSTNeT Connection.[How to search]1. Go to Target JPX site.URL: https://portal.arrowfro... Show Details
- No：7929
- Updated Date：2021/07/19 09:00
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Let me know the type of J-GATE login ID (user type, order type).
The type of login ID (type of user) in J-GATE is as follows. [Admin Sub-participant] - Admin Trading - TradeGuard [General Sub-participant] - Termin... Show Details
- No：6876
- Updated Date：2019/07/01 09:00
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Where can we find Connection Specifications/manual of Clearing System? (JSCC)
All are available at Target - JSCC site.After logging into Target - JSCC site and entering "書類をダウンロードする", please advance as below according to each document.... Show Details
- No：6097
- Updated Date：2019/10/15 09:00
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How do I get FLEX Connection Specification/manual? Will I be notified when Specifications are upd...
It is posted and announced on MICS (Market Information Client System) site.Please ask Information Service Department for more details.Information Service Dep... Show Details
- No：5690
- Updated Date：2019/10/15 09:00
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We would like to know about the cost of JPX Co-Location Service. How can we find Price List (JPX ...
Price List (JPX Co-Location Service) can be found at System Documents Site.[System Documents Site] System Documents > Co-Location > Guidelines/Price Re... Show Details
- No：4366
- Updated Date：2019/02/28 09:00
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Is the redundant configuration between AP1 and AP3 supported? Please tell us about each SP (JPX, ...
Please contact us for more info about the recommended configuration.For more technical information (e.g. selectable AP), please refer to "arrownet version2.0... Show Details
- No：970
- Updated Date：2019/10/15 09:00
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Is the redundant configuration between AP1 and AP3 supported by JASDEC?
No, it is not supported by JASDEC. Please refer to "arrownet version2.0 Guideline for Network Connection (JASDEC)" for selectable Access Point to connect. Th... Show Details
- No：965
- Updated Date：2019/05/07 09:00