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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
When adapting bandwidth control to one of two circuits, the flow of the circuit with no bandwidth...
Yes.Transmission on a logical line without the bandwidth control won't be restricted even if there is another logical line with the bandwidth control on the ... Show Details
- No：783
- Updated Date：2019/06/03 09:00
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Is it possible to provide multiple /24 segments for TFX?
Please use one /24 segment dividing into /25 or /26, etc. because there is a system limitation in providing segments. Show Details
- No：789
- Updated Date：2015/02/06 18:11
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Is it possible to use both arrownet and ISDN line (Integrated Web System) at the same location in...
arrownet uses a unique VLAN for Production and Test environment respectively, and it is unable to divide a logical line into multiple logical bandwidth for e... Show Details
- No：790
- Updated Date：2019/06/03 09:00
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When /24 segment is newly assigned to existing line for JPX connection, we understand arrownet Re...
Please confirm responses to PING commands from the new segment addresses to the following arrownet IP addresses that are dedicated to the PING test. Unlike t... Show Details
- No：796
- Updated Date：2019/06/03 09:00
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Is it possible to inhibit virtual servers not assigned as a Copy Source with a Drop-Copy virtual ...
No. Administrative Rights assigned to a Drop-Copy virtual server are only effective over Copy Source virtual servers. Show Details
- No：798
- Updated Date：2019/02/28 09:00
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Is the redundant configuration between AP1 and AP3 supported by JASDEC?
No, it is not supported by JASDEC. Please refer to "arrownet version2.0 Guideline for Network Connection (JASDEC)" for selectable Access Point to connect. Th... Show Details
- No：965
- Updated Date：2019/05/07 09:00
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Can the existing multiple circuits migrate into a single AP3 circuit along with the current IP ad...
Yes, if that is the case, a single AP3 line will be provided with multiple user LAN addresses(facing to user network), while WAN address(facing to arrownet) ... Show Details
- No：967
- Updated Date：2015/02/27 17:57
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In case of changing the bandwidth of @Tokyo's AP3 line (Cross-Connection Service) from 100Mbps to...
That can be supported only with Cross-Connection Service provided by @Tokyo.With the services provided by other carriers, it is required to re-install a new ... Show Details
- No：968
- Updated Date：2019/02/28 09:00
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Is it possible to upgrade @Tokyo's 100M line to 1G line?
That can be supported only with Cross-Connection Service provided by @Tokyo.With the services provided by other carriers, it is required to cancel 100M line ... Show Details
- No：969
- Updated Date：2019/02/28 09:00
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Is the redundant configuration between AP1 and AP3 supported? Please tell us about each SP (JPX, ...
Please contact us for more info about the recommended configuration.For more technical information (e.g. selectable AP), please refer to "arrownet version2.0... Show Details
- No：970
- Updated Date：2019/10/15 09:00