- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/09/28 09:00 The new FAQ has b...
- 2020/09/28 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Why I can't see any carrier on quote request screen after I selected AP?
You need to input "Desired Start Date" first, then carrier will be shown in pull-down menu. It is shown only when the carrier is able to meet the desired sta... Show Details
- No：5692
- Updated Date：2019/10/15 09:00
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What is the specification/setting of Hard-limit for the user?
For about the specification on User-designated Hard-limit Setup, Please refer to the document "System Interface Specifications for arrowhead" located on the ... Show Details
- No：3592
- Updated Date：2019/10/15 09:00
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What is Latency Measurement Environment Service by using Corvil-Clear?
Please refer to Latency Measurement Environment Service Guidelines for Network Connection. Guildeline is listed in System Documents Site. [System Documen... Show Details
- No：3357
- Updated Date：2019/08/26 09:00
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Is the notice email from arrowface easily identified?
Title of all the notice emails from arrowface starts with "JPX arrowface". Show Details
- No：1060
- Updated Date：2017/12/18 09:00
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The user ID is required when starting to use arrowface, but how can we apply for it and proceed?
Whether or not customers have group administrative rights of Target or arrowface, the way of application differs. Unless you have group administrative right... Show Details
- No：1046
- Updated Date：2019/06/17 09:00
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When /24 segment is newly assigned to existing line for JPX connection, we understand arrownet Re...
Please confirm responses to PING commands from the new segment addresses to the following arrownet IP addresses that are dedicated to the PING test. Unlike t... Show Details
- No：796
- Updated Date：2019/06/03 09:00
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When is the setting information for arrowhead virtual servers provided?
It takes about 3 weeks to issue configration after finalization of applications.The schedule could be change depend on application status. Show Details
- No：204
- Updated Date：2016/12/19 09:00
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When sharing the same line for Unicast and Multicast transmission to JPX, is it possible to set b...
The bandwidth control on Multicast (for FLEX/ITCH system) is not available in production environment.In TEST environment, it is possible to set the bandwidth... Show Details
- No：158
- Updated Date：2019/02/28 09:00
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When using arrownet cloud user connection, is it possible to install more than one logical line o...
It is impossible to use one physical line with multiple purposes.Please submit the applications in accordance with the number of lines you would like to inst... Show Details
- No：8889
- Updated Date：2020/06/15 09:00
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I would like to know the price table for arrownet cloud user connection.
For the price of arrownet cloud user connection, kindly refer to "arrownet version2.0 Connection Service(cloud connections) Price List", which is posted on S... Show Details
- No：8888
- Updated Date：2020/06/15 09:00