- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
What to do to check if we make a connection confirmation to Target(as a step of TSE Business Comm...
Please confirm as the network connected to PC and make sure the Top Page of web site is properly displayed on the screen.This can be done even in the middle ... Show Details
- No：188
- Updated Date：2019/02/28 09:00
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Since the cancellation request has been submitted to SD, is it possible to shutdown the router/L3...
Until the day of the cancellation, TSE is monitoring the lines for any network failures. Shutting down the router/L3SW without advance notice is considered ... Show Details
- No：152
- Updated Date：2019/10/15 09:00
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Is there a penalty fee for the cancelation of the lines?
There will be no penalty fee for the lines which have been used more than one year. When cancelled with the period of use less than one year, the penalty fe... Show Details
- No：134
- Updated Date：2014/08/25 20:30
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We want to know a trading participant.
Please refer to JPX website which shows a trading participant.URL: https://www.jpx.co.jp/english/rules-participants/participants/outline/index.html Show Details
- No：7933
- Updated Date：2019/12/02 09:00
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We want to know Daily Price Limits in arrowhead.
Please refer to JPX website which shows Daily Price Limits in arrowhead.URL: https://www.jpx.co.jp/english/equities/trading/domestic/06.html Show Details
- No：7932
- Updated Date：2019/12/02 09:00
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We want to know system performance in arrowhead.
Please refer to JPX website which shows system performance in arrowhead.URL: https://www.jpx.co.jp/english/systems/equities-trading/01.html Show Details
- No：7931
- Updated Date：2019/12/02 09:00
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Cannot apply due to "The application is duplicated" error on arrowface.
An application for this contract has already been processed on arrowface. Please check the application in process.For details, please contact the JPX Service... Show Details
- No：7930
- Updated Date：2019/12/02 09:00
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How can we find Compliance Rules for arrowhead/ToSTNeT Connection in Target?
Please see the following processes for Compliance Rules for arrowhead/ToSTNeT Connection. [How to search] 1. Go to Target JPX site. URL: https://www.arr... Show Details
- No：7929
- Updated Date：2019/12/02 09:00
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We want to know quote parameters in arrowhead.
A special quote is indicated whenever prices look likely to jump beyond a certain price range (quote parameter) from the last execution price, to prevent sho... Show Details
- No：7928
- Updated Date：2019/12/02 09:00
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When would the configuration data (setting information) become available after applying for J-GAT...
In general, the configuration data for J-GATE User ID will be provided in 2-3 days after applying. Once the configuration data is ready, the notification wil... Show Details
- No：7771
- Updated Date：2019/10/28 09:00