- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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We would like to know about the cost of JPX Co-Location Service. How can we find Price List (JPX ...
Price List (JPX Co-Location Service) can be found at System Documents Site.[System Documents Site] System Documents > Co-Location > Guidelines/Price Re... Show Details
- No：4366
- Updated Date：2019/02/28 09:00
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How can we find Terms and Conditions for Use of Co-Location Service?
Terms and Conditions for Use of Co-Location Service can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https:... Show Details
- No：4365
- Updated Date：2018/04/09 09:00
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Which document or site should I refer to for the information about IP address and configuration o...
Configuration Sheet for Clearing System has IP address and connective information to connect with Clearing System. *After approval flow of application for C... Show Details
- No：3979
- Updated Date：2019/04/08 09:00
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Please tell us the contact point for JSCC Clearing systems related inquiries such as Listed Produ...
Please contact these desks as below -1. Application/Failure[Application] JPX Service Desk(application procedure)TEL: 0570-064-054(Navi-dial) *Charged CallEma... Show Details
- No：3977
- Updated Date：2019/07/22 09:00
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How can we delete the J-GATE user ID?
Please apply from arrowface.For about how to operate the arrowface, please refer to the [4-4-14. Removal user ID] inside document "arrowface Operation Manual... Show Details
- No：3591
- Updated Date：2018/11/05 09:00
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Is the redundant configuration between AP1 and AP3 supported? Please tell us about each Service P...
Please contact us for more info about the recommended configuration. For more technical information (e.g. selectable AP), please refer to "arrownet versio... Show Details
- No：970
- Updated Date：2019/06/17 09:00
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Is the 3-line redundant configuration supported by JASDEC, TFX and TOCOM?
No, it is not supported.Please refer to "arrownet version2.0 Guideline for Network Connection" for configuration method.The guidelines are available on Syste... Show Details
- No：966
- Updated Date：2019/06/17 09:00
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For each SP (JPX, TOCOM, JASDEC, TFX), are there any documents (Guidelines etc.) which describe t...
Please see the "arrownet v2 Guidelines for NW Connection" posted on System Documents Site.There are all guidelines available for each service provider.[Commo... Show Details
- No：146
- Updated Date：2019/06/17 09:00
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What is arrowhead (Stocks) business day?
[Production]Please visit the following address in JPX Homepage.URL: https://www.jpx.co.jp/english/faq/others_general.html -FAQ (Others) - Trading Hours / Ex... Show Details
- No：7409
- Updated Date：2019/09/02 09:00
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About a document of the usage fee for Clearing System.
The usage fee for test environments of exchange-traded Clearing Systems is as follows. [For Clearing Participant] : Usage Fee - JPY 30,000 (monthly) + tax... Show Details
- No：6096
- Updated Date：2019/07/22 09:00