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Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is there any documents specifying purposes and required setup about arrownet Reachability Test?
Please download the documents for arrownet Reachability Test from System Documents Site. [System Documents Site]URL：https://faqsd.jpx.co.jp/faq/show/2077?sit... Show Details
- No：780
- Updated Date：2019/02/28 09:00
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What is the specific data volume sent by the PING of arrownet Reachability Test for Service Provi...
Through the arrownet Reachability Test for SP lines, 500 PINGs(packets) of 1,500bytes each will be sent at 0.1 second intervals. Show Details
- No：781
- Updated Date：2019/02/28 09:00
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If we add logical line with redundant config. on existing line, is there impact on existing routi...
It will be nothing issues if CE/L3SW is installed on a SP basis, or connection is logically divided by using a router with VRF feature. For redundancy, it's ... Show Details
- No：782
- Updated Date：2019/06/17 09:00
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When adapting bandwidth control to one of two circuits, the flow of the circuit with no bandwidth...
Yes.Transmission on a logical line without the bandwidth control won't be restricted even if there is another logical line with the bandwidth control on the ... Show Details
- No：783
- Updated Date：2019/06/03 09:00
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Is it possible to use both arrownet and ISDN line (Integrated Web System) at the same location in...
arrownet uses a unique VLAN for Production and Test environment respectively, and it is unable to divide a logical line into multiple logical bandwidth for e... Show Details
- No：790
- Updated Date：2019/06/03 09:00
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Is it possible to voluntarily assign IP addresses to servers within a /24 segment for TFX?
Yes, users can voluntarily select addresses within the assigned address range. Show Details
- No：791
- Updated Date：2015/02/06 18:11
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Is it possible to use both arrownet(for File Transmission System, Integrated Channel System) and ...
Yes, it's possible. Show Details
- No：792
- Updated Date：2019/06/17 09:00
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Is it possible to connect with JASDEC by installing 3 arrownet lines(as the primary line, and the...
No, such configuration is not allowed to connect with JASDEC. Show Details
- No：793
- Updated Date：2019/02/28 09:00
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How to fill in following contents of arrowhead Virtual Server Configuration? Standby arrownet Lin...
Not necessary to fill them in if they are under Single Configuration. Show Details
- No：795
- Updated Date：2019/06/03 09:00
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When /24 segment is newly assigned to existing line for JPX connection, we understand arrownet Re...
Please confirm responses to PING commands from the new segment addresses to the following arrownet IP addresses that are dedicated to the PING test. Unlike t... Show Details
- No：796
- Updated Date：2019/06/03 09:00