- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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What is FTP in Clearing System?
It refers to a channel which retrieves all information by FTP.Files related to Listed Derivatives, Listed Cash Products, IRS, and CDS are created at a fixed ... Show Details
- No：3982
- Updated Date：2019/07/22 09:00
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Is there any price list/fees which arrownet v2 connectivity services are described?
arrownet Price List is listed on System Documents Site. [System Documents Site] URL: https://faqsd.jpx.co.jp/faq/show/2097?site_domain=en_system_document... Show Details
- No：3361
- Updated Date：2019/10/15 09:00
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How can we know the holiday test schedule of J-GATE?
The test schedule is described on J-GATE User Connectivity Test Guide.[System Documents Site] J-GATE > Test RelatedURL:https://faqsd.jpx.co.jp/category/sh... Show Details
- No：3359
- Updated Date：2018/10/29 09:00
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What is the Target ID for invoices?
Target ID for reference is necessary for only seeing invoices of arrownet and JPX Co-location. It is different from the ID you already have to refer report a... Show Details
- No：2911
- Updated Date：2017/01/30 09:00
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We have a contract of Test Environment Use. Will we be charged the usage fee even if we do not us...
The usage fee for Test Environment will be charged even if you do not use it.Only when TSE held no more than 4 days for JPX system testing in a month, the us... Show Details
- No：1537
- Updated Date：2019/02/28 09:00
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When does the billing start/end for arrowhead Virtual Server fee for the production environment (...
Virtual Servers that are in production operation on the first business day of month will be charged the amount of the monthly fee for the month. There is no ... Show Details
- No：1536
- Updated Date：2019/09/24 09:00
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It has been announced that fixed IP addresses are assigned to each business system. Is it allowe...
Yes.It is possible that one business system occupy an entire User LAN (/24) addresses with your advance agreement of no changing in the business system. Show Details
- No：1504
- Updated Date：2019/06/03 09:00
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Is it possible to participant in user connection test without arrownet network reachability test ...
No.arrownet network reachability test should be carried out before user connection test to secure the line quality. Show Details
- No：1503
- Updated Date：2019/02/28 09:00
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According to the launch of arrowface, what did change in application procedures?
According to the launch of arrowface, procedures has been changed as follows. - Applications related to arrownet and JPX Co-location are applied through a... Show Details
- No：1103
- Updated Date：2016/12/19 09:00
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Is the redundant configuration between AP1 and AP3 supported by JASDEC?
No, it is not supported by JASDEC. Please refer to "arrownet version2.0 Guideline for Network Connection (JASDEC)" for selectable Access Point to connect. Th... Show Details
- No：965
- Updated Date：2019/05/07 09:00