- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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According to the launch of arrowface, what did change in application procedures?
According to the launch of arrowface, procedures has been changed as follows. - Applications related to arrownet and JPX Co-location are applied through a... Show Details
- No：1103
- Updated Date：2016/12/19 09:00
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Is "Approval of arrownet Connection" no longer issued after the launch of arrowface?
Upon the approval of applications, email-based notification will be sent and that will be considered as the conclusion of contract. Show Details
- No：1045
- Updated Date：2015/03/30 09:00
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In case of outsourcing for billing, if the outsourcing companies issue user ID, is it possible to...
Outsourcing companies will be enabled to see and download invoices by assigning them a user ID with only reference privilege to billing information.For such ... Show Details
- No：1042
- Updated Date：2019/02/28 09:00
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For connecting TFX, is it possible to have Redundant Composition by Active/Standby configuration?
It is possible to connect TFX by taking Active/Standby configuration. You can use the same IP with Active on Standby by marking on [User LAN Identical] when ... Show Details
- No：788
- Updated Date：2019/02/28 09:00
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If there are network latency documents (carriers' sales papers NCOM, KDDI, Colt, SB, NTTE, and @T...
Please refer to the "Sales Paper" for carriers.Please download the above mentioned "Sales Paper" from System Documents Site.[NTT Communications Corporation (... Show Details
- No：765
- Updated Date：2019/10/15 09:00
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What is the PING IP address to check the network connectivity to TFX?
As TFX does not have facility to respond to the PING, please check the connectivity with Telnet (or any other ways) . Show Details
- No：187
- Updated Date：2019/02/28 09:00
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Is it possible to share a terminal for both Clearing (CMF) and Clearing (OTC)? Also, please tell ...
Yes, it is possible.In connecting, you can use IP addresses assigned either for exchange clearing or for OTC Clearing. Show Details
- No：175
- Updated Date：2019/07/22 09:00
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We want to know a trading participant.
Please refer to JPX website which shows a trading participant.URL: https://www.jpx.co.jp/english/rules-participants/participants/outline/index.html Show Details
- No：7933
- Updated Date：2019/12/02 09:00
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About the documents/specifications of Test Environment Use for J-GATE.
Please refer to J-GATE User Connectivity Test Guide available at System Documents Site.[System Documents Site] J-GATE > Test RelatedURL: https://faqsd.jpx... Show Details
- No：6101
- Updated Date：2019/10/15 09:00
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Is it possible to connect Virtual Servers from each exchange (NSE/FSE/SSE) to JPX Co-Location?
Connection from Co-Location is available only for TSE Virtual Servers, so connection with Virtual Servers of each exchange other than TSE is unavailable. Show Details
- No：5712
- Updated Date：2019/09/24 09:00