Please tell us about the application process for J-GATE.

Please refer to the procedure below according to application contents and submit an application on arrowface.Regarding arrowface operation procedures, please... Show Details

How can we reset SSO password for Target, arrowface, and user ID?

When you set up a password remind, please click "パスワードをお忘れですか？" and issue a temporary password.When you do not set up a password remind, please click "その他の質問... Show Details

We turn off our internal LAN for work at our office. Is it necessary to request to monitor deacti...

Please request monitoring deactivation when there is influence on the port of user side's LAN of Network Termination Unit.Please request monitoring deactivat... Show Details

I would like to add user LAN address(/24) to Co-Location internal connection, but I can't find wh...

Please follow the below steps when you create "JPX Co-Location Application for Change of Co-Lo Dedicated Internal Connection Line"1. Input your desired chang... Show Details

I would like to add user LAN address(/24) to arrownet v2 connection, but I can't find where to wr...

Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details

Can you give us the arrownet invoice/Co-Location invoice as an Excel file by converting it into l...

We're afraid, but neither the invoices issued by TSE nor TSS are published in Excel file. Show Details

Will reminder be sent when arrownet invoice/JPX Co-Location invoice are uploaded on Target?

By setting, the e-mail will be sent when invoices are uploaded to the address which is registered on Target ID for invoices.Below is how to set.1. Log into T... Show Details

Is there any requirement of minimum usage period for arrownet line? Is there a penalty fee?

The minimum usage period is one year.If cancelled before minimum usage period, the penalty fee will be imposed. Show Details

How can we check if Target ID has rights to access Target (JSCC site)?

When you login to Target site by ID which has group administrative rights, you can check all Target IDs (including Target ID which has no right) your company... Show Details

How can we find Co-Location Service Guide?

Co-Location Service Guide can be found at System Documents Site.[System Documents Site] System Documents > Co-LocationURL:https://faqsd.jpx.co.jp/category... Show Details