- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2020/12/29 09:00 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Do you support encryption by MACSec in arrownet v2?
It is not supported in arrownet v2.Encryption of line is not supported except connecting to interface system of JASDEC.For more details about encryption of J... Show Details
- No：5661
- Updated Date：2019/02/28 09:00
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We would like to know about the cost of JPX Co-Location Service. How can we find Price List (JPX ...
Price List (JPX Co-Location Service) can be found at System Documents Site.[System Documents Site] System Documents > Co-Location > Guidelines/Price Re... Show Details
- No：4366
- Updated Date：2019/02/28 09:00
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How can we find J-GATE Connectivity Manual/specification?
J-GATE Connectivity Manual can be found at System Documents Site.[System Documents Site] J-GATE > Connection Specifications/Guidelines RelatedURL: https:/... Show Details
- No：4361
- Updated Date：2019/10/15 09:00
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Please tell us about SSO and user ID in Clearing System (CMF, cCran etc.). Can we have an operati...
After Derivatives Clearing System Renewal Project starts operation, SSO (Single Sign On) system allow you to use multiple systems by one user ID and manage u... Show Details
- No：3978
- Updated Date：2019/10/15 09:00
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How can we find invoice for arrownet/JPX Co-Location? (Target)
You can find invoices by login to Target, using Target ID for viewing invoices. In case you don't have Target ID for viewing invoices, you can apply for a ne... Show Details
- No：3590
- Updated Date：2020/06/01 09:00
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In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...
Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
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If we have a common user ID and the password between arrowface and Target, when we change the pas...
Yes, it will be changed. Show Details
- No：1731
- Updated Date：2019/02/28 09:00
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What is the Connection conditions, such as IGMP version or routing protocol of ITCH?
IGMP version: IGMPv2Multicast routing protocol: PIM-SM Show Details
- No：1612
- Updated Date：2019/06/03 09:00
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What is the difference between Market Information and HF Trading user?
[Market Information User] As of existing TOCOM system, Market Information user receives market data through API and is able to receive 10 prices depth info ... Show Details
- No：1604
- Updated Date：2015/12/28 09:00
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About a network device connecting to arrownet.
There is no specific device.Which network devices to use is totally up to users. Show Details
- No：1603
- Updated Date：2015/12/28 09:00