Application FAQ

JPX Service Desk
Application FAQ / System Support FAQ

Font Size
S
M
L

Application & System Support > Application FAQ

Application & System Support

Online Inquiry

JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

Sign In

Info&News

2021/05/06 09:00 The new FAQ has b...

Keyword Search

You can search by keyword or text, within 200 characters.

Put half-width space between keyword for AND search.
Put "l" between keyword for OR search.
Put "-" will exclude results that contain keyword after "-".

arrowface(55)

Frequently Referenced FAQ

Latest FAQ

FAQ within [ Application FAQ ]

81-90 of Total 401

≪ 9 / 41page ≫

Do I need to apply for using test enviroment (OSE) in each case I apply for J-GATE user ID (test)?

Yes. Please apply for using test environment(OSE) from arrowface in each time when to apply for J-GATE User ID(OSE). Show Details
- No：2972
- Updated Date：2017/02/20 09:00
Where to find the Test Environment Usage Fee Invoice for arrowhead/ToSTNeT on Target?

Please see the following processes for the Test Environment Usage Fee Invoice for arrowhead/ToSTNeT. [How to search] 1. Go to Target JPX site. URL：https... Show Details
- No：1848
- Updated Date：2017/02/20 09:00
- Modified on：2017/09/26 11:14
Who has arrowface user ID and user IDs for Target invoice reference in our company?

Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
Maximum number of IDs allowed on one Dedicated TAP.

10IDs per Dedicated TAP. Show Details
- No：1611
- Updated Date：2015/12/28 09:00
What is the supported OS in the J-GATE?

・Red Hat Enterprise Linux ver 6.4 (Update 4) with GCC compiler(*)・Windows 7 - Visual Studio 2013 Compiler・Windows 2012 Server, with compiler Visual Studio 20... Show Details
- No：1605
- Updated Date：2016/08/08 09:00
Is it necessary to apply for the disclosure of J-GATE (OSE/TOCOM) API Kit and specifications/manual?

You must apply the confirmation form.Application procedure will be as follows.1. Submit "Application Form for API Kit" to OSE IT Development Department.(*1)2... Show Details
- No：1553
- Updated Date：2019/10/15 09:00
Where should I apply if business application is not under listed?

Please apply for the business systems not covered by arrowface as follows.- Entry to Co-Location area : Web-based Admission System- Emergency Measures Servic... Show Details
- No：1048
- Updated Date：2017/02/20 09:00
Is it possible to inhibit virtual servers not assigned as a Copy Source with a Drop-Copy virtual ...

No. Administrative Rights assigned to a Drop-Copy virtual server are only effective over Copy Source virtual servers. Show Details
- No：798
- Updated Date：2019/02/28 09:00
Is it possible to provide multiple /24 segments for TFX?

Please use one /24 segment dividing into /25 or /26, etc. because there is a system limitation in providing segments. Show Details
- No：789
- Updated Date：2015/02/06 18:11
For connecting TFX, is it possible to have Redundant Composition by Active/Standby configuration?

It is possible to connect TFX by taking Active/Standby configuration. You can use the same IP with Active on Standby by marking on [User LAN Identical] when ... Show Details
- No：788
- Updated Date：2019/02/28 09:00

81-90 of Total 401

≪ 1 2 … 5 6 7 8 9 10 11 12 13 … 40 41 ≫

To Top of Page

OKWAVE logo