- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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What is the address of Proximity Ikebukuro Data Center?
6th Floor, 3-21-8, Higashi-Ikebukuro, Toshima-ku, Tokyo, 170-0013, Japan The address is also specified in "Proximity Service Guide, 2.2 Location of the Serv... Show Details
- No：596
- Updated Date：2014/09/25 14:30
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How long does it take to install a new internal connection line?
[Co-location]Usually it takes about 3 weeks after finarization of the application form on arrowface. Show Details
- No：595
- Updated Date：2016/12/19 09:00
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Is the arrownet line fee for the first month charged at a per diem fee?
For arrownet Basic fee (Physical line) and Co-location external connection line fee, it will occur from 1st the month following the day of the line opening d... Show Details
- No：148
- Updated Date：2016/04/18 09:00
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When relocating lines (moving ONU) in the same floor of the same building, does it any cost?
career ONU is relocated along with the line move, relocation fee is charged.career ONU stays the same point, the user's router which connects to ONU is reloc... Show Details
- No：144
- Updated Date：2019/02/28 09:00
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What type of router/L3SW should be equipped? Please tell us about each SP (JPX, JASDEC, TFX, and ...
In arrownet v2, VLAN tags must be set up to identify the connecting VPN. When using a router/L3SW with no feature of VLAN tags, a L2SW that can attach VLAN t... Show Details
- No：141
- Updated Date：2019/10/15 09:00
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How much does it cost for using TCP backup address?
It is provided free of charge. Show Details
- No：136
- Updated Date：2014/08/25 20:30
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What is the (bid or ask) price for ToSTNeT Trading?
Please refer to the following JPX website for the trading price to be referred for ToSTNeT.URL: https://www.jpx.co.jp/english/equities/trading/tostnet/02.html Show Details
- No：11555
- Updated Date：2021/06/28 09:00
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How can I change the company name, department name, contact person, and other information on an i...
Please submit an application for change of billing information from arrowface.For details on how to use arrowface, please refer to "arrowface Operation Manua... Show Details
- No：11553
- Updated Date：2021/06/28 09:00
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Where can I find the latest version of the JGB (Japanese Government Bonds) Clearing System Manual?
The latest manual is available from "書類をダウンロードする" on JSCC Target site. [How to search] 1. Go to Target-JSCC Site. URL: https://www.arrowgate.jp/fw/dfw/j... Show Details
- No：11356
- Updated Date：2021/05/31 09:00
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Please provide us the FLEX Message data.
TSE provides the FLEX Message Data file only to direct contractors.Please contact Information Services if you have any inquiries.Information Services Departm... Show Details
- No：11248
- Updated Date：2021/05/06 09:00