- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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- 2019/08/30 15:19 The new FAQ has b...
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
Is it possible to configure a redundant network combining Widearea Ethernet and Dedicated Ether l...
Yes, it is possible to have them as redundant. Show Details
- No：159
- Updated Date：2014/08/25 20:30
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Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
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Is it possible to participate in the Business Communication Test before the arrownet Network Reac...
Please participate in the Business Communication Test after passing arrownet Network Reachability Test. Show Details
- No：164
- Updated Date：2014/08/25 20:30
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How to move arrowhead/ToSTNeT virtual servers onto different lines from the present one.
There are two ways of moving virtual servers. 1. Move the arrowhead/ToSTNeT virtual servers onto different lines taking over the server IDs. *When an unexp... Show Details
- No：173
- Updated Date：2019/02/28 09:00
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Is it possible to share a terminal for both Clearing (CMF) and Clearing (OTC)? Also, please tell ...
Yes, it is possible.In connecting, you can use IP addresses assigned either for exchange clearing or for OTC Clearing. Show Details
- No：175
- Updated Date：2019/07/22 09:00
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What is "Terminal Installation Service" provided by Hitachi Systems, Ltd.?
This is the service which Hitachi Systems, Ltd. prepares necessary equipment, constructs network and sets up the clearing terminals for arrownet users.Please... Show Details
- No：176
- Updated Date：2017/12/28 09:00
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How do I get the application software for OTC Clearing terminal?
Since OTC Clearing is a WEB-based service accessible via SSO, no application software is provided for the connection. Show Details
- No：177
- Updated Date：2019/07/22 09:00
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To use Clearing/Clearing(OTC) systems, is Business Communication Test required?
Not required for Clearing system. There is no Business Communication Test for Clearing(OTC) system. Show Details
- No：178
- Updated Date：2015/10/19 09:00
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Is it possible to share a router/L3SW for JASDEC and other SPs?
No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below. (Japanese ver... Show Details
- No：185
- Updated Date：2019/05/07 09:00
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How to get the network setting information for JASDEC?
It is available on the Target(JASDEC) site.So it is not sent to users from Service Desk. Show Details
- No：186
- Updated Date：2019/05/07 09:00