- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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Is there a penalty fee for the cancelation of the lines?
There will be no penalty fee for the lines which have been used more than one year. When cancelled with the period of use less than one year, the penalty fe... Show Details
- No：134
- Updated Date：2014/08/25 20:30
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What type of router/L3SW should be equipped? Please tell us about each SP (JPX, JASDEC, TFX, and ...
In arrownet v2, VLAN tags must be set up to identify the connecting VPN. When using a router/L3SW with no feature of VLAN tags, a L2SW that can attach VLAN t... Show Details
- No：141
- Updated Date：2019/10/15 09:00
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Does JPX provide users with router/L3SW other than ONU?
JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
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When relocating lines (moving ONU) in the same floor of the same building, does it any cost?
career ONU is relocated along with the line move, relocation fee is charged.career ONU stays the same point, the user's router which connects to ONU is reloc... Show Details
- No：144
- Updated Date：2019/02/28 09:00
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When is the invoice of arrownet usage fee uploaded on Target?
It is uploaded at 4PM on the 5th business day of every month.*From April onward, JPX will stop sending paper invoices, and users will only receive digital in... Show Details
- No：151
- Updated Date：2017/03/13 09:00
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When is the router configuration information available?
It takes about 1 week to issue setting information after finalization of application on arrowface. Show Details
- No：156
- Updated Date：2016/12/19 09:00
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Is it possible to configure a redundant network combining Widearea Ethernet and Dedicated Ether l...
Yes, it is possible to have them as redundant. Show Details
- No：159
- Updated Date：2014/08/25 20:30
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Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
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How many days will it be allowed prior to the preferred test date to submit ToSTNeT Connectivity ...
It is needed to submit by 4pm of 3 business days prior to the preferred test date. Show Details
- No：166
- Updated Date：2019/02/28 09:00
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Is it possible to share a terminal for both Clearing (CMF) and Clearing (OTC)? Also, please tell ...
Yes, it is possible.In connecting, you can use IP addresses assigned either for exchange clearing or for OTC Clearing. Show Details
- No：175
- Updated Date：2019/07/22 09:00