JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > Application FAQ
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
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How to change my arrowface user ID information (Name, Telephone number, E-mail)?
After logging in to arrowface, click "Settings". Click "ユーザ更新" button on the opened window. Show Details
- No：1729
- Updated Date：2019/02/28 09:00
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What to enter in "Address", "Title of Representative" and "Name of Representative" on the arrowfa...
Address: Enter the address of headquarter.Title of Representative: Enter the title of a representative of your companyName of Representative: Enter the name ... Show Details
- No：1728
- Updated Date：2019/02/28 09:00
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If we add logical line with redundant config. on existing line, is there impact on existing routi...
It will be nothing issues if CE/L3SW is installed on a SP basis, or connection is logically divided by using a router with VRF feature. For redundancy, it's ... Show Details
- No：782
- Updated Date：2019/06/17 09:00
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Is it possible to share the user ID among members of a team or a division?
Yes, it is possible. According to each user's situation, users are able to arrange the way to use. Show Details
- No：1053
- Updated Date：2015/03/30 09:00
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What is the maximum number of characters entered in Project ID?
Users can set the Project ID with up to 50 characters including full and/or half size letters. Show Details
- No：1057
- Updated Date：2015/03/30 09:00
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During use of the arrowface, error "'/ af' server error has occurred in your application" has bee...
Close the browser, please log in again to launch again.If this event is not resolved, after the re-start the terminal you use, please clear the cache in the ... Show Details
- No：1947
- Updated Date：2022/06/20 09:00
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About a document of the usage fee for Clearing System.
The usage fee for test environments of exchange-traded Clearing Systems is as follows. [For Clearing Participant] : Usage Fee - JPY 30,000 (monthly) + tax... Show Details
- No：6096
- Updated Date：2019/07/22 09:00
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We want to change our contacts number and mail address because there was our personnel change.
It is necessary to submit an application via arrowface.After logging in arrowface, click [Contract&Config] and select [Contacts], fill in the required items ... Show Details
- No：7203
- Updated Date：2020/01/27 09:00
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Does L1 Multicast Line deploy the storm control function?
L1 Multicast Line does not deploy the storm control function. All packets sent from users are discarded at the edge switch. Show Details
- No：16688
- Updated Date：2023/07/31 17:00
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Can users ask SD to check the setting of user's router configuration?
No. Service Desk (SD) does not provide such a service to check the setting of user's router configuration.Please see "Appendix 2. Example of Connection Confi... Show Details
- No：207
- Updated Date：2025/12/22 09:00
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