- Application & System Support > Application FAQ
Application & System Support
Online Inquiry
(application procedure)
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Application FAQ ]
-
Which communication test is required for the line to start using?
After line installed, please carry out arrownet Network Reachability Test to confirm that user premises and each Service Provider (SP) is connected. Once it... Show Details
- No：133
- Updated Date：2017/11/07 09:00
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Is tax included in the quotation amount?
No. Tax is not included. Show Details
- No：135
- Updated Date：2014/08/25 20:30
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Is arrownet service available 24/7? Also, are devices & lines within the carrier network monitored?
Yes. arrownet provides the service 24 hours a day/7 days a week/365 days a year.All-year non-stop failure monitoring of arrownet, devices & lines within the ... Show Details
- No：137
- Updated Date：2019/02/28 09:00
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What type of router/L3SW should be equipped? Please tell us about each SP (JPX, JASDEC, TFX, and ...
In arrownet v2, VLAN tags must be set up to identify the connecting VPN. When using a router/L3SW with no feature of VLAN tags, a L2SW that can attach VLAN t... Show Details
- No：141
- Updated Date：2019/10/15 09:00
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Does JPX provide users with router/L3SW other than ONU?
JPX provides neither router nor L3SW.Users need to prepare the network devices on the user-side up to the ONU. Show Details
- No：142
- Updated Date：2019/02/28 09:00
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When relocating lines (moving ONU) in the same floor of the same building, does it any cost?
career ONU is relocated along with the line move, relocation fee is charged.career ONU stays the same point, the user's router which connects to ONU is reloc... Show Details
- No：144
- Updated Date：2019/02/28 09:00
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When is the router configuration information available?
It takes about 1 week to issue setting information after finalization of application on arrowface. Show Details
- No：156
- Updated Date：2016/12/19 09:00
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Is it possible to request specific VLAN ID?
Users are not allowed to freely choose the number of User-unique VLAN IDs.Please set VLAN ID allotted for each service provider.VLAN IDs are listed in "arrow... Show Details
- No：160
- Updated Date：2017/01/16 09:00
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Is it possible to participate in the Business Communication Test before the arrownet Network Reac...
Please participate in the Business Communication Test after passing arrownet Network Reachability Test. Show Details
- No：164
- Updated Date：2014/08/25 20:30
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How many days will it be allowed prior to the preferred test date to submit ToSTNeT Connectivity ...
It is needed to submit by 4pm of 3 business days prior to the preferred test date. Show Details
- No：166
- Updated Date：2019/02/28 09:00