JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10594
  • Updated Date : 2021/03/11 17:02
  • Modified on : 2023/01/17 09:26
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[J-GATE3.0] What is the required procedure for J-GATE when company information (company name, address, phone number, etc.) is changed?

What is the required procedure for J-GATE when company information (company name, address, phone number, etc.) is changed?
Category : 

Answer

Required procedure for J-GATE when company information is changed is as follow:
-For changes in arrowface contact information (person in charge, phone number, email address), please register on arrowface.
-For changes in “J-GATE3.0 Registration Form of Contact Person” contact information (person in charge, phone number, email address), please submit “J-GATE3.0 Registration Form of Contact Person” to JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp.
 
If company information is on List of ISVs on JPX website (https://www.jpx.co.jp/english/systems/derivatives-trading/03.html), please submit “Appendix_ISV_List_Application_Form_J-GATE3.0” to JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp.
 
Please download “Registration Form of Contact Person” and “Appendix_ISV_List_Application_Form_J-GATE3.0” from System Documents Site.
 
[System Documents Site]
URL:https://faqsd.jpx.co.jp/?site_domain=en_application
System Documents > J-GATE3.0 > Application/Usage Fee Related
 
If you are not sure of the ID/password for the System Documents Site, please feel free to contact JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp.

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