JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10599
  • Updated Date : 2021/03/11 17:03
  • Modified on : 2023/01/17 09:46
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[J-GATE3.0]What is the purpose and terms of Backup/ Primary TAP?

What is the purpose and terms of Backup/ Primary TAP?
Category : 

Answer

Backup TAP is the alternative of primary TAP when the failure occurs.
For each loginID to connect to J-GATE, both TAPs are assigned.
You are basically required to use primary TAP, backup TAP should be used while the failure is occurring.

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