JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 10873
  • Updated Date : 2021/05/25 15:40
  • Modified on : 2023/01/17 13:39
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[J-GATE3.0] Login to J-GATE is rejected, please investigate if there is any issue.

Login to J-GATE is rejected, please investigate if there is any issue.
Category : 

Answer

JPX will investigate the issue.
Please send the below information to JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp by email.
- Date/Time of Occurrence ( YYYY/MM/DD hh:mm JST) :
- Login ID :
- Environment(Test or Production) :
- Have you ever logged in by this user?(Ever or never) :
- Is the issue still ongoing? :
- Connection IP address / Port (ex. 10.18.6.1:24004) :
- Source IP address :
- Do you use arrownet circuit? :
- arrownet circuit ID :
- Recent change in the system:
- Recent change in the circuit:
<Case in API>
- Error code (Cstatus) :
- Error code (Txstat) :
<Case in ITCH>
- Transmitted data (Send/Rewind/Glimpse) :
<Case in OUCH>
- Error code(Reject code) : 

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