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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 15389
  • Updated Date : 2023/01/23 15:57
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[J-GATE3.0]Is it possible for the login ID connected to the different partition to cancel the order placed by another login ID for another partition?

Is it possible for the login ID connected to the different partition to cancel the order placed by another login ID for another partition?
Category : 

Answer

It is not possible for the login ID connected to the different partition to cancel the order on orderbook which was placed from login ID connected to certain partition.
Please cancel orders by login IDs which are connected to the same partition as placed one.

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