JPX Service Desk
FAQ Site (Application FAQ / System Support FAQ)

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Contacts for JPX Service Desk

Application Procedure contact
Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
arrownet support contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
arrowhead/ToSTNeT contact
Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
J-GATE contact
Open Hours:
  Japanese) 24/7
  English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
Clearing contact
Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
  • No : 5695
  • Updated Date : 2019/02/28 09:00
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I would like to add user LAN address(/24) to arrownet v2 connection, but I can't find where to write it on application form.

I would like to add user LAN address(/24) to arrownet v2 connection, but I can't find where to write it on application form.
Category : 

Answer

Please follow the below steps when you create "Quote Request for Change of arrownet Line".

1. Input your desired change date on the application form and check "Only for JPX User LAN Add/Removal".

2. Click [Create the quote request form].

3. Write details of user LAN to add in special note(at lower of application form).
Please find "arrowface Operation Manual" at top page of arrowface and refer to "[Appendix 4] Rule for writing of Special Note".

4. When the quotation is completed, submit an application from "Quote List".

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