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Application & System Support > Application FAQ > Application Procedure > arrownet

Application & System Support

Contacts for JPX Service Desk

Application Procedure contact

Open Hours: Business day 9:00 am - 6:30 pm
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp

arrownet support contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp

arrowhead/ToSTNeT contact

Open Hours: Business day 7:00 am - 6:30 pm
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp

J-GATE contact

Open Hours:
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp

Clearing contact

Open Hours: Business day 9:00 am - 5:00 pm
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ arrownet ]

1-10 of Total 22

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How do we create Target ID to see the invoices of arrownet and JPX Co-location?

Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
Is it possible to see invoices for test environment service with the Target ID for referring to a...

Yes, it is.Please contact JPX Service Desk for the application procedures to enable you to refer to the invoice for test environment service. Show Details
- No：2909
- Updated Date：2024/11/05 09:00
Is it possible to use a single user LAN address (/24) exclusively for one business system (e.g., ...

Effective December 1, 2023, the allocation method for address ranges for each business system has been discontinued.Thus, it is possible to use a single user... Show Details
- No：1504
- Updated Date：2024/11/05 09:00
Is it possible to share a router/L3SW for JASDEC and other SPs?

No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below.[System Docume... Show Details
- No：185
- Updated Date：2024/08/26 09:00
In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...

Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details
- No：3356
- Updated Date：2019/02/28 09:00
To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...

[JPX]In order to reduce the risks of AP failure, redundant configuration connecting to either AP2, AP3, or AP4 is recommended.Multicast transmission is not r... Show Details
- No：140
- Updated Date：2022/05/30 09:00
I would like to add user LAN address(/24) to arrownet v2 connection, but I can't find where to wr...

Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details
- No：5695
- Updated Date：2019/02/28 09:00
Is there any requirement of minimum usage period for arrownet line? Is there a penalty fee?

The minimum usage period is one year.If cancelled before minimum usage period, the penalty fee will be imposed. Show Details
- No：5681
- Updated Date：2019/02/28 09:00
Which application should I submit if we would like to remove an inactive arrowhead virtual server...

Please submit applications forms on "arrowhead Virtual Server List".*Please refer to "arrowface Operation Manual" 4-1-9. Removal Virtual Server on the arrowf... Show Details
- No：761
- Updated Date：2016/12/19 09:00
Which application form should I submit if I remove arrowhead virtual server?

Please submit a removal application form from "arrowhead Virtual Server List" on arrowface. *Please refer to "arrowface Operation Manual" 4-1-9. Removal V... Show Details
- No：747
- Updated Date：2016/12/19 09:00

1-10 of Total 22

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