To reduce the risk of system failure, is it mandatory to have line redundant composition? Please ...

[JPX]In order to reduce the risks of AP failure, redundant configuration connecting to either AP2, AP3, or AP4 is recommended.Multicast transmission is not r... Show Details

In arrowface Screen Help (FAQ site), is the meaning of each status shown in applications status l...

Please refer to column "application" of status guidance in arrowface Page Help in FAQ site. [arrowface Page Help (FAQ) ] URL: https://faqsd.jpx.co.jp/faq... Show Details

Is it possible to share a router/L3SW for JASDEC and other SPs?

No, JASDEC does not allow users to share such devices with other SPs.For further information, please see the System Documents Site shown below.[System Docume... Show Details

How do we create Target ID to see the invoices of arrownet and JPX Co-location?

Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details

Is it possible to see invoices for test environment service with the Target ID for referring to a...

Yes, it is.Please contact JPX Service Desk for the application procedures to enable you to refer to the invoice for test environment service. Show Details

I would like to add user LAN address (/24) to arrownet connection, but I can't find where to writ...

Please follow the below steps when you create "Quote Request for Change of arrownet Line".1. Input your desired change date on the application form and check... Show Details

How to apply for Express Service for arrownet Intra-building - Cross Connection?

Users are requested to submit an application on arrowface portal. Proceed to [Contract&Config] > [Co-Lo] > [Patch Panel List] and select "arrownet OB" ... Show Details

Is there any requirement of minimum usage period for arrownet line? Is there a penalty fee?

The minimum usage period is one year.If cancelled before minimum usage period, the penalty fee will be imposed. Show Details

What is the lead time for Express Service for arrownet Intra-building - Cross Connection?

The normal lead time will be about 0.5 months (10 business days in the shortest case) after the application is approved. Normally, the environment setting da... Show Details

We turn off our internal LAN for work at our office. Is it necessary to request to monitor deacti...

Please request monitoring deactivation when there is influence on the port of user side's LAN of Network Termination Unit.Please request monitoring deactivat... Show Details