Quotation | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support

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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Quotation ]

1-7 of Total 7

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Is there a penalty fee for the cancelation of the lines?

There will be no penalty fee for the lines which have been used more than one year. When cancelled with the period of use less than one year, the penalty fe... Show Details
- No：134
- Updated Date：2014/08/25 20:30
Is there any price list/fees which arrownet v2 connectivity services are described?

arrownet Price List is listed on System Documents Site. [System Documents Site] URL: https://faqsd.jpx.co.jp/faq/show/2097?site_domain=en_system_document... Show Details
- No：3361
- Updated Date：2019/10/15 09:00
Is there any requirement of minimum usage period for arrownet line? Is there a penalty fee?

The minimum usage period is one year.If cancelled before minimum usage period, the penalty fee will be imposed. Show Details
- No：5681
- Updated Date：2019/02/28 09:00
Is tax included in the quotation amount?

No. Tax is not included. Show Details
- No：135
- Updated Date：2014/08/25 20:30
Bandwith of JPX logical line

The bandwith of JPX SP should be the same as its physical connection. Therefore, arrownet usage fee(monthly fee) is charged as 100Mbps. Show Details
- No：5679
- Updated Date：2018/10/22 09:00
When relocating lines (moving ONU) in the same floor of the same building, does it any cost?

career ONU is relocated along with the line move, relocation fee is charged.career ONU stays the same point, the user's router which connects to ONU is reloc... Show Details
- No：144
- Updated Date：2019/02/28 09:00
How much does it cost for using TCP backup address?

It is provided free of charge. Show Details
- No：136
- Updated Date：2014/08/25 20:30

1-7 of Total 7

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