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TEL： 0570-064-054
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(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
(arrownet support)
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp
(arrowhead/ToSTNeT)
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp
TEL： 0570-005-554
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(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ Payment ]
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How do we create Target ID to see the invoices of arrownet and JPX Co-location?
Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
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How can we find invoice for arrownet/JPX Co-Location? (Target)
You can find invoices by login to Target, using Target ID for viewing invoices. In case you don't have Target ID for viewing invoices, you can apply for a ne... Show Details
- No：3590
- Updated Date：2020/06/01 09:00
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Who has arrowface user ID and user IDs for Target invoice reference in our company?
Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
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How can I change the company name, department name, contact person, and other information on an i...
Please submit an application for change of billing information from arrowface.For details on how to use arrowface, please refer to "arrowface Operation Manua... Show Details
- No：11553
- Updated Date：2021/06/28 09:00
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Is it possible to issue the invoice separately for Monthly Cost and Contruction Fee(NRC/one-time ...
Contruction Fee(NRC/one-time cost) is published on the same invoice for arrownet usage fee(The bill is itemized).It is impossible to issue the invoice for Co... Show Details
- No：5709
- Updated Date：2019/02/28 09:00
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Is there any problem to issue a Target account to see invoices for the employee who works abroad ...
Although Target User ID is issued to your company who contracts with us, the usage (how to manage the accounts) is dependent on each company.Creating account... Show Details
- No：5693
- Updated Date：2019/02/28 09:00
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Can you give us the arrownet invoice/Co-Location invoice as an Excel file by converting it into l...
We're afraid, but neither the invoices issued by TSE nor TSS are published in Excel file. Show Details
- No：5687
- Updated Date：2019/02/28 09:00
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Will reminder be sent when arrownet invoice/JPX Co-Location invoice are uploaded on Target?
By setting, the e-mail will be sent when invoices are uploaded to the address which is registered on Target ID for invoices.Below is how to set.1. Log into T... Show Details
- No：5684
- Updated Date：2019/02/28 09:00
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Why there is only a part of billing information of arrownet on Target?
It is because of the reason that the billing information is divided into more than one. If you have any question about integration of invoice, please contact... Show Details
- No：2912
- Updated Date：2018/04/09 09:00
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Is it possible to view other billing information such as invoice for Test Service or trading part...
No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00