Payment | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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Application & System Support > Application FAQ > arrownet Fees > Payment

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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Payment ]

1-10 of Total 17

≪ 1 / 2page ≫

Is there a penalty fee for the cancelation of the lines?

There will be no penalty fee for the lines which have been used more than one year. When cancelled with the period of use less than one year, the penalty fe... Show Details
- No：134
- Updated Date：2014/08/25 20:30
Is it possible to view other billing information such as invoice for Test Service or trading part...

No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
Will reminder be sent when arrownet invoice/JPX Co-Location invoice are uploaded on Target?

By setting, the e-mail will be sent when invoices are uploaded to the address which is registered on Target ID for invoices.Below is how to set.1. Log into T... Show Details
- No：5684
- Updated Date：2019/02/28 09:00
What is the arrownet billing/payment scheme?

The invoice of the monthly usage fee (from the 1st of the month to the end of the month) is posted on the 5th business day of every month.The payment due dat... Show Details
- No：203
- Updated Date：2019/02/28 09:00
Is it possible to issue the invoice separately for Monthly Cost and Contruction Fee(NRC/one-time ...

Contruction Fee(NRC/one-time cost) is published on the same invoice for arrownet usage fee(The bill is itemized).It is impossible to issue the invoice for Co... Show Details
- No：5709
- Updated Date：2019/02/28 09:00
Can you give us the arrownet invoice/Co-Location invoice as an Excel file by converting it into l...

We're afraid, but neither the invoices issued by TSE nor TSS are published in Excel file. Show Details
- No：5687
- Updated Date：2019/02/28 09:00
How can we find invoice for arrownet/JPX Co-Location? (Target)

You can find invoices by login to Target, using Target ID for viewing invoices. In case you don't have Target ID for viewing invoices, you can apply for a ne... Show Details
- No：3590
- Updated Date：2020/06/01 09:00
When is the invoice of arrownet usage fee uploaded on Target?

It is uploaded at 4PM on the 5th business day of every month.*From April onward, JPX will stop sending paper invoices, and users will only receive digital in... Show Details
- No：151
- Updated Date：2017/03/13 09:00
Who is the biller of the arrownet usage fee?

The biller is "TOSHO SYSTEM SERVICE CO., LTD.". Show Details
- No：150
- Updated Date：2017/03/13 09:00
Is there any problem to issue a Target account to see invoices for the employee who works abroad ...

Although Target User ID is issued to your company who contracts with us, the usage (how to manage the accounts) is dependent on each company.Creating account... Show Details
- No：5693
- Updated Date：2019/02/28 09:00

1-10 of Total 17

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