Payment | JPX Service Desk FAQ

JPX Service Desk
Application FAQ / System Support FAQ

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JPX Service Desk
(application procedure)

Open Hours: Business day 9:00 am - 6:30 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

JPX Service Desk
(arrownet support)

Open Hours： 24Hours
TEL： +81-50-3819-1030
Email： arrownet_support@jpx.co.jp

JPX Service Desk
(arrowhead/ToSTNeT)

Open Hours: Business day 7:00 am - 6:30 pm
TEL： +81-50-3822-8882
Email： arrowhead@jpx.co.jp

JPX Service Desk (J-GATE)

Open Hours： 24Hours
TEL： 0570-005-554
*Charged Call
(*IP-phone: +81-50-3819-1140)
Email： j-gate@jpx.co.jp

JPX Service Desk (Clearing)

Open Hours: Business day 9:00 am - 5:00 pm
TEL： 0570-064-054
*Charged Call
(*IP-phone: +81-50-3819-1070)
Email： servicedesk@jpx.co.jp

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Frequently Referenced FAQ

Latest FAQ

FAQ within [ Payment ]

1-10 of Total 17

≪ 1 / 2page ≫

Is it possible to view other billing information such as invoice for Test Service or trading part...

No, the Target ID is able to see the invoices of arrownet and JPX Co-location only. Show Details
- No：2909
- Updated Date：2019/02/28 09:00
Can you give us the arrownet invoice/Co-Location invoice as an Excel file by converting it into l...

We're afraid, but neither the invoices issued by TSE nor TSS are published in Excel file. Show Details
- No：5687
- Updated Date：2019/02/28 09:00
How do we create Target ID to see the invoices of arrownet and JPX Co-location?

Please go to the page of application for New User ID on arrowface to create it. *Please refer to "arrowface Operation Manual" 9-2. Application for New Use... Show Details
- No：2910
- Updated Date：2019/02/28 09:00
Who is the biller of the arrownet usage fee?

The biller is "TOSHO SYSTEM SERVICE CO., LTD.". Show Details
- No：150
- Updated Date：2017/03/13 09:00
Is there a penalty fee for the cancelation of the lines?

There will be no penalty fee for the lines which have been used more than one year. When cancelled with the period of use less than one year, the penalty fe... Show Details
- No：134
- Updated Date：2014/08/25 20:30
Is it possible to issue the invoice separately for Monthly Cost and Contruction Fee(NRC/one-time ...

Contruction Fee(NRC/one-time cost) is published on the same invoice for arrownet usage fee(The bill is itemized).It is impossible to issue the invoice for Co... Show Details
- No：5709
- Updated Date：2019/02/28 09:00
Will reminder be sent when arrownet invoice/JPX Co-Location invoice are uploaded on Target?

By setting, the e-mail will be sent when invoices are uploaded to the address which is registered on Target ID for invoices.Below is how to set.1. Log into T... Show Details
- No：5684
- Updated Date：2019/02/28 09:00
How can we find invoice for arrownet/JPX Co-Location?

You can find invoices by login to Target, using Target ID for viewing invoices. In case you don't have Target ID for viewing invoices, you can apply for a ne... Show Details
- No：3590
- Updated Date：2017/10/02 09:00
Who has arrowface user ID and user IDs for Target invoice reference in our company?

Please email to JPX Service Desk (application procedure). Show Details
- No：1727
- Updated Date：2018/04/09 09:00
In case of outsourcing for billing, if the outsourcing companies issue user ID, is it possible to...

Outsourcing companies will be enabled to see and download invoices by assigning them a user ID with only reference privilege to billing information.For such ... Show Details
- No：1042
- Updated Date：2019/02/28 09:00

1-10 of Total 17

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