- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] Regarding types of existing login ID, can a market information user be switched to a ...
The user type of an existing Login ID cannot be changed. If you wish to change the user type, please submit a request of deletion for the existing ID and a ... Show Details
- No：10779
- Updated Date：2021/04/09 09:00
- Modified on：2023/01/17 13:41
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[J-GATE3.0] Where is the Production Operation Checklist disclosed?
[J-GATE3.0_Production_Operation_Checklist] can be downloaded from System Documents Site as below. [System Documents Site] URL : https://faqsd.jpx... Show Details
- No：10777
- Updated Date：2021/03/24 09:11
- Modified on：2023/01/17 14:32
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[J-GATE3.0] Regarding J-NET trading, would the order be accepted if a value which is not listed i...
If a value for [exchange_info_s] in MO75 (Transaction to Enter J-Net Orders) is set to other than listed item in "J-GATE3.0_Connectivity_Manual_Business_Mess... Show Details
- No：10773
- Updated Date：2021/03/24 09:11
- Modified on：2023/01/17 14:30
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[J-GATE3.0] What is the price limits for each product?
For price limit ranges, please refer to the URL below: https://www.jpx.co.jp/english/markets/derivatives/price-limits/index.html Show Details
- No：10771
- Updated Date：2021/03/24 09:11
- Modified on：2023/01/17 13:38
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[J-GATE3.0] Reject codes on TradeGuard API transaction when the order is rejected.
Reject codes on TradeGuard API for when the order is rejected is as follows: 1. PTLG_NOT_FOUND (-850034) (1) Message: PTLG Not Found (2) Explana... Show Details
- No：10751
- Updated Date：2021/03/18 07:54
- Modified on：2023/01/17 12:32
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[J-GATE3.0] How can I use block trading in J-GATE?
J-NET Cross Orders can be placed by MO76 (Transaction to enter J-Net Cross Orders). MO76 (Transaction to enter J-Net Cross Orders) has a field to set your c... Show Details
- No：10743
- Updated Date：2021/03/17 14:31
- Modified on：2023/01/17 14:36
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[J-GATE3.0]What is TPS (Transaction per Second)?
J-GATE sets a protection function ("flow restriction(TPS)") for every login ID. The flow restriction targets transaction and query (excludes broadcast pollin... Show Details
- No：10739
- Updated Date：2021/03/17 14:30
- Modified on：2023/01/17 13:19
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[J-GATE3.0]What is the difference between "Hard Block" and "MAX Size"?
"Hard Block"(Order Reception Restrictions) is a function that rejects orders with quantity beyond the threshold set by the Exchange. This is applied to ... Show Details
- No：10730
- Updated Date：2021/03/17 14:31
- Modified on：2023/01/17 08:41
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[J-GATE3.0]Please inform us of the trading hour of J-GATE.
Trading hour varies in each products. Please refer to these two parts of [J-GATE3.0 Connectivity Manual Commonalities Appendix]. -5.1 (1)_Time Table Involv... Show Details
- No：10728
- Updated Date：2021/03/17 14:28
- Modified on：2023/01/17 11:53
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[J-GATE3.0]How do we know whether or not trading is halted?
Trading halt can be identified by using [state_number_n] (Status Identification Number) in BI41 (Session Status Update Information). For the detail,... Show Details
- No：10688
- Updated Date：2021/03/17 14:27
- Modified on：2023/01/17 11:47
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