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Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]How to acquire series codes.
Please be informed that series codes (series field) can be acquired by DQ124. For details, please refer to “3.12 DQ124 Delta Instrument Series QUERY (Reques... Show Details
- No：10671
- Updated Date：2021/03/17 14:11
- Modified on：2023/01/17 09:13
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[J-GATE3.0] What is the Status Identification Number (state_number_n) of Session Status (A_ZARABA...
Status Identification Number (state_number_n) can be acquired by DQ29. For details, please refer to J-GATE3.0 Connectivity Manual Commonalities Part "4.3.BI... Show Details
- No：10670
- Updated Date：2021/03/17 14:11
- Modified on：2023/01/17 08:49
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[J-GATE3.0] Where can I obtain the list of error code?
The error code is provided on "SystemError_MessRef_OSE". "SystemError_MessRef_OSE" can be acquired from the System Documents Site. [System Document... Show Details
- No：10669
- Updated Date：2021/03/17 14:11
- Modified on：2023/01/17 12:56
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[J-GATE3.0] What kind of message is disseminated in case of emergency logout?
In case of emergency logout, J-GATE does not send any messages regarding emergency logout itself. However, when emergency logout is performed, the session... Show Details
- No：10668
- Updated Date：2021/03/17 14:11
- Modified on：2023/01/17 12:38
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[J-GATE3.0]How the value in the field for Total Buy and Total Sell in TradeGuard is calculated?
The value of Total Buy is calculated by adding Traded Bought to Open Buy, and the value of Total Sell is calculated by adding Traded Sold to Open Sell, which... Show Details
- No：10666
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 12:36
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[J-GATE3.0] Order was resulted in error, and we got error code “-475093”. Please tell us the rea...
The error code “-475093” occurs when the 1st byte of [exchange_info_s] (Client or House field) is incorrect. Show Details
- No：10664
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 12:34
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[J-GATE3.0]How can we delete all IDs from PTLG on TradeGuard without occurring error?
Deleting all IDs from PTLG is impossible. You are required to delete PTLG itself to delete all IDs. Show Details
- No：10663
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 11:59
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[J-GATE3.0] What is a member number? Is the member number fixed value?
Member number is a value that is set to [cst_id_n] of DA6, which is an answer to DQ6 (Broker Information). If the sponsoring sub-participant wishes to recei... Show Details
- No：10662
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 11:57
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[J-GATE3.0]What is the behavior when we place the order for combination series with GTC and GTD?
Behavior of GTC and GTD orders for combination series are as follows. - Order by GTC 1. For order in DAY session: Expire at J-NET_END on the day.... Show Details
- No：10658
- Updated Date：2021/03/17 14:08
- Modified on：2023/01/17 10:49
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[J-GATE3.0] Can we place orders with closing condition of "M_PRE_CLOSE" for next day in advance?
As an example, please set as below if you would like to place closing condition order of "M_PRE_CLOSE" effective on the next business day (will be referr... Show Details
- No：10657
- Updated Date：2021/03/17 14:08
- Modified on：2023/01/19 09:50
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