- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] Order was resulted in error, and we got error code “-475093”. Please tell us the rea...
The error code “-475093” occurs when the 1st byte of [exchange_info_s] (Client or House field) is incorrect. Show Details
- No：10664
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 12:34
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[J-GATE3.0]How can we delete all IDs from PTLG on TradeGuard without occurring error?
Deleting all IDs from PTLG is impossible. You are required to delete PTLG itself to delete all IDs. Show Details
- No：10663
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 11:59
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[J-GATE3.0] What is a member number? Is the member number fixed value?
Member number is a value that is set to [cst_id_n] of DA6, which is an answer to DQ6 (Broker Information). If the sponsoring sub-participant wishes to recei... Show Details
- No：10662
- Updated Date：2021/03/17 14:10
- Modified on：2023/01/17 11:57
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[J-GATE3.0]What is the behavior when we place the order for combination series with GTC and GTD?
Behavior of GTC and GTD orders for combination series are as follows. - Order by GTC 1. For order in DAY session: Expire at J-NET_END on the day.... Show Details
- No：10658
- Updated Date：2021/03/17 14:08
- Modified on：2023/01/17 10:49
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[J-GATE3.0] Can we place orders with closing condition of "M_PRE_CLOSE" for next day in advance?
As an example, please set as below if you would like to place closing condition order of "M_PRE_CLOSE" effective on the next business day (will be referr... Show Details
- No：10657
- Updated Date：2021/03/17 14:08
- Modified on：2023/01/19 09:50
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[J-GATE3.0] Setting of “account name on JSCC derivatives clearing” on 23rd byte to 30th byte of [...
Values between 23rd and 30th byte of [exchange_info_s] corresponds to JSCC derivative clearing system (hereinafter referred to as "the clearing system").... Show Details
- No：10655
- Updated Date：2021/03/31 12:41
- Modified on：2023/01/17 08:10
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[J-GATE3.0]Is the TradeGuard GUI login ID password the same as the TradeGuard API password?
Yes, the same password is assigned. Show Details
- No：10652
- Updated Date：2021/03/11 17:07
- Modified on：2023/01/17 12:42
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[J-GATE3.0] Is there an expiration date to the password of a J-GATE login ID?
There are no expiration date for the password. Show Details
- No：10651
- Updated Date：2021/03/11 17:06
- Modified on：2023/01/17 12:42
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[J-GATE3.0]Please explain about SQ value of Nikkei 225 Futures.
Please refer to JPX website as below. [Final Settlement Prices] URL: https://www.jpx.co.jp/english/markets/derivatives/special-quotation/index.html Show Details
- No：10650
- Updated Date：2021/03/11 17:06
- Modified on：2023/01/17 12:41
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[J-GATE3.0] Does J-GATE provide Drop Copy function?
J-GATE provides the Drop Copy function. BO5 (Order reception and result notice) and BD6 (Trade Execution notice) are shared to the login ID(s) under the adm... Show Details
- No：10649
- Updated Date：2021/03/11 17:06
- Modified on：2023/01/17 12:40
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