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- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0] Is there an expiration date to the password of a J-GATE login ID?
There are no expiration date for the password. Show Details
- No：10651
- Updated Date：2021/03/11 17:06
- Modified on：2023/01/17 12:42
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[J-GATE3.0] Is application form required to participate in the weekend test?
Application is not needed to participate in the weekend test for J-GATE. Show Details
- No：10641
- Updated Date：2021/04/15 07:07
- Modified on：2023/01/17 08:23
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[J-GATE3.0] Regarding “Importing limits” on TradeGuard, please explain how to set upper limit val...
Setting new trading risk upper limit value for MAX Size and current upper limit value for others to the CSV file, then importing the CSV file to TradeGuard a... Show Details
- No：10631
- Updated Date：2021/03/11 17:05
- Modified on：2023/01/23 12:30
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[J-GATE3.0]Where can I find the OUCH Connectivity Manual?
"OUCH Connectivity Manual" can be downloaded from the System Documents Site. [System Documents Site] URL: https://faqsd.jpx.co.jp/?site_domain=... Show Details
- No：10593
- Updated Date：2021/04/07 15:39
- Modified on：2023/01/17 09:20
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[J-GATE3.0]In which case is Login ID locked, and how to unlock the locked Login ID?
In case of wrong password entry, the relevant login ID is to be locked after five attempts. In order to unlock the ID, please download "J-GATE3.0_Password... Show Details
- No：10587
- Updated Date：2021/04/07 15:39
- Modified on：2023/01/17 09:24
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[J-GATE3.0] How to change the password for TradeGuard.
For TradeGuard (API), users are able to change the password the same way as other trading IDs. On the other hand, TradeGuard (GUI) provides function... Show Details
- No：10553
- Updated Date：2021/03/11 16:58
- Modified on：2023/01/17 07:22
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[J-GATE3.0] What date will be set as the "First Trading Date" for information on combination seri...
"First Trading Date" of a combination series, will be the closest first-trading date of a leg series to the date the combination series had been generated. Show Details
- No：10545
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 08:34
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[J-GATE3.0] For a Market that does not have a M_PRE_CLOSE session, is it possible to specify [1] ...
Due to system specification, state type number [1] can be acquired for all Markets. In addition, for Markets that do not have a M_PRE_CLOSE session, orders ... Show Details
- No：10510
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/23 12:18
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[J-GATE3.0]Which API is available for which User Types?
For User Types and available API messages, please refer to “7.1_List of Available API Messages by User Type” in “J-GATE3.0_Connectivity_Manual_Commonalities_... Show Details
- No：10509
- Updated Date：2021/03/02 15:01
- Modified on：2023/01/18 16:01
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[J-GATE3.0]Will the fields with empty remark column on each message in the connectivity guide be ...
As described in “2.1.2 About Structure” on [J-GATE3.0_Connectivity_Manual_Business_Message_part], if there is no description of field for each message, it is... Show Details
- No：10499
- Updated Date：2021/03/02 14:15
- Modified on：2024/12/23 16:25
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