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Application & System Support
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TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]When can we set the limit via TradeGuard for the new LoginID? If possible, we would li...
TradeGuard limit can be set 2 business days prior to the weekend production test in which the new Login ID is expected to participate. Please contact JPX ... Show Details
- No：10540
- Updated Date：2021/03/11 16:56
- Modified on：2023/01/17 08:14
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[J-GATE3.0]Is it possible to trade without Max Size (hard limit) setting on TradeGuard?
Max Size (hard limit) setting is required for trading on the production environment. However, trading is possible without the relevant settings on the test ... Show Details
- No：10538
- Updated Date：2021/03/11 16:56
- Modified on：2023/01/17 07:26
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[J-GATE3.0]Can expiration date for SCO series be retrieved by [expiration_date_n] in series code?
Depending on series, Expiration date can be or cannot be retrieved. Expiration date (SQ date) is to be set in [expiration_date_n] of series code for norma... Show Details
- No：10537
- Updated Date：2021/03/11 16:56
- Modified on：2023/01/17 08:13
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[J-GATE3.0]What functions are mandatory to be set in TradeGuard?
Functions related to Hard Limit is mandatory to be set. Specifically the items below: 1. PTLG and Trading User 2. Tradeable 3. Max Size 4. Restricted In... Show Details
- No：10536
- Updated Date：2021/03/31 12:41
- Modified on：2023/01/17 07:25
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[J-GATE3.0]Are there Hardware and Software requirements to use TradeGuard GUI?
In order to use TradeGuard (GUI), the requirements below must be fulfilled. Pay special attention that Java (Open JDK 11 (java11)) must be installed to ... Show Details
- No：10535
- Updated Date：2021/03/11 16:56
- Modified on：2023/01/18 16:22
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[J-GATE3.0]Is it possible to use an OS that is not described as supported?
Please use only the OS described as supported in the 'J-GATE3.0 Connectivity Manual Commonalities part'. However, please note that even for supported OSs, i... Show Details
- No：10534
- Updated Date：2021/03/11 16:57
- Modified on：2023/01/17 06:49
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[J-GATE3.0] Underlying which was delisted seems to be remained in Structure 37201 of DQ120. Is no...
Please note that Structure 37002 is not provided even if the underlying was delisted because we keep the record of the delisted underlying in order to indi... Show Details
- No：10533
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/23 12:22
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[J-GATE3.0] The delisted Securities Option has been delisted in DQ120 (Request for acquiring unde...
In case when a series appears to be delisted in DQ120 (Request for acquiring underlying information) but appears to still exist in DQ124 (Request for acqui... Show Details
- No：10532
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/17 08:09
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[J-GATE3.0] In [Table_4.4.5-2 Login acceptance packet] on J-GATE3.0 ITCH Connectivity Manual, it ...
The details of this field is not disclosed on the specification manual provided from the package vendor. In addition, the information in this field is not n... Show Details
- No：10529
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/23 12:22
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[J-GATE3.0]How to acquire delta queries of DQ124 (Request for acquiring instrument series).
The instruction is as below: (Please also refer to “Example of DRN and timestamp in DQ124 delta queries” in “1.1.2.3 Delta Query” of “J-GATE3.0_Connectivi... Show Details
- No：10528
- Updated Date：2021/03/11 16:55
- Modified on：2023/01/18 15:52
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