JPX Market Innovation & Research / Japan Exchange Group
- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]What is the trigger of forced-logout?
Forced-logout happens if there is no transaction, query nor polling during the monitoring period for each login ID. J-GATE sets the period of heartbeat moni... Show Details
- No：10816
- Updated Date：2021/03/24 09:14
- Modified on：2023/01/17 10:21
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[J-GATE3.0] Is it permitted to share documents and API kit related to J-GATE to others such as cu...
Sharing documents and API kit related to J-GATE to outsider is forbidden. The person who is interested in our service is required to contact JPX Service Des... Show Details
- No：15366
- Updated Date：2023/01/23 15:54
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[J-GATE3.0] When is the trading hours for J-GATE?
Please be informed that trading hours is on the JPX website. >Auction Trading https://www.jpx.co.jp/english/derivatives/rules/trading-hours/index.ht... Show Details
- No：14824
- Updated Date：2022/10/31 08:02
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[J-GATE3.0]Can the executed information be acquired per leg in Combination Series?
For the user who placed order, BD6 (Trade Execution notice) will be disseminated for each leg when Combination Series is executed. Please note that when Com... Show Details
- No：10912
- Updated Date：2021/05/25 15:41
- Modified on：2023/01/17 11:55
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[J-GATE3.0] What is the status of order execution?
To investigate the order execution status, please send the information below to JPX Service Desk (J-GATE) at j-gate3@jpx.co.jp. -Type of order (ne... Show Details
- No：10891
- Updated Date：2021/04/07 08:08
- Modified on：2023/01/17 11:29
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[J-GATE3.0] Will 1 line be sufficient to retrieve ITCH?
As a backup during failure, ITCH disseminates the same information from two servers at all times. In order to prepare for failure, we recommend using two li... Show Details
- No：10500
- Updated Date：2021/03/02 14:15
- Modified on：2023/01/17 07:16
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[J-GATE3.0] What does the error code "-310454" mean? We queried DC90 through API to set the login...
The error code "-310454" means the login ID that is trying to be set by DC90 is already occupied in other PTLG(Pre-Trade Limit Group). Show Details
- No：10879
- Updated Date：2021/03/31 12:39
- Modified on：2023/01/17 13:47
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[J-GATE3.0] What are the numbering rule and numbering range of [trade_number_i] (Trade Number)?
[trade_number_i] (Trade Number) is set for every Instrument Type. Numbering range is not pre-defined for every Instrument Type. Show Details
- No：10817
- Updated Date：2021/03/24 09:14
- Modified on：2023/01/17 10:22
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[J-GATE3.0]Is there certain version required for OS (Windows Linux) etc. to connect to J-GATE?
Users are required to use the OMnet API to connect to J-GATE. In order to use the Omnet API, users are required to use the API kit provided by Nasdaq. Pl... Show Details
- No：14902
- Updated Date：2022/11/25 07:52
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[J-GATE3.0] Where can I download J-GATE's Checklist?
Please download the checklist from the System Documents Site > System Documents > J-GATE3.0 > Checklist. Show Details
- No：14822
- Updated Date：2022/10/31 08:02
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