- Application & System Support > J-GATE3.0
Application & System Support
Contacts for JPX Service Desk
TEL: +81-50-3819-1070
Email: servicedesk@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3819-1030
Email: arrownet_support@jpx.co.jp
TEL: +81-50-3822-8882
Email: arrowhead@jpx.co.jp
Japanese) 24/7
English) 7:00 am - 6:30 pm on business days
TEL: +81-50-3822-8900
Email: j-gate3@jpx.co.jp
TEL: +81-50-3819-1076
Email: servicedesk_clearing@jpx.co.jp
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Frequently Referenced FAQ
FAQ within [ J-GATE3.0 ]
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[J-GATE3.0]Is it possible to have ITCH sample data provided?
Please be informed that ITCH sample data can be provided. For details, please contact JPX Service Desk (J-GATE) j-gate3@jpx.co.jp. Show Details
- No：10565
- Updated Date：2021/03/11 16:59
- Modified on：2023/01/18 16:15
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[J-GATE3.0]What is the required circuit for using TradeGuard?
Use of arrownet v2 circuit is required. Please note that Internet connection cannot be used. Show Details
- No：10566
- Updated Date：2021/03/11 17:00
- Modified on：2023/01/17 07:18
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[J-GATE3.0]What happens if non-LLT (HFT) participant sets algorithm flag?
When non-LLT participant sets an algorithm flag, J-GATE will not return an error and will process it as a normal order. However, for non-LLT participants,... Show Details
- No：10570
- Updated Date：2021/03/11 17:01
- Modified on：2023/01/17 08:21
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[J-GATE3.0]What kind of strategy trading does J-GATE provide?
J-GATE provides Calendar Spreads and Inter-Commodity Spreads. Show Details
- No：10571
- Updated Date：2021/03/11 17:01
- Modified on：2023/01/17 08:22
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[J-GATE3.0] How to obtain the documents regarding requirements and points to be noted for J-GATE.
Document named "J-GATE3.0_User's_Guide" is available. “J-GATE3.0_User's_Guide” can be acquired from the System Documents Site. [System Documents Si... Show Details
- No：10574
- Updated Date：2021/03/11 17:01
- Modified on：2023/01/17 09:23
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[J-GATE3.0]Is there a standby server for TradeGuard? What will the behavior be in case of a failure?
TradeGuard operates on 2 servers which is synchronized at all times. We will notify the TradeGuard login ID along with IP address for both servers, please c... Show Details
- No：10580
- Updated Date：2021/03/31 12:42
- Modified on：2023/01/17 07:23
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[J-GATE3.0]In which case is Login ID locked, and how to unlock the locked Login ID?
In case of wrong password entry, the relevant login ID is to be locked after five attempts. In order to unlock the ID, please download "J-GATE3.0_Password... Show Details
- No：10587
- Updated Date：2021/04/07 15:39
- Modified on：2023/01/17 09:24
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[J-GATE3.0] What is the notation for combination series in TradeGuard (GUI)? (e.g. "<CmbCls SPR>J...
1) Inside parenthesis: Represents types of combination series (SCO series) provided by OSE. <CmbCls SPR> : SCO(Standard Combination) series ... Show Details
- No：10588
- Updated Date：2021/03/11 17:01
- Modified on：2023/01/17 08:37
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[J-GATE3.0]Is there any difference in whether auto-cancellation function is applicable or not, de...
The type of orders and users does not affect to auto-cancellation function. Auto-cancellation function is applied if the login ID which placed orders is app... Show Details
- No：10589
- Updated Date：2021/03/11 17:02
- Modified on：2023/01/17 08:39
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[J-GATE3.0] Regarding the algorithm setting for House and Client.
(1) If you are applying as HFT to JFSA, as for House trading, algorithm flag (3-6) should be set only for HFT orders. (2) If your client is registered as ... Show Details
- No：10590
- Updated Date：2021/04/28 08:07
- Modified on：2023/01/17 08:22
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